Форум поддержки Thunderbird

I am using Thunderbird 115.11.1 (32-bit) to manage 6 different email accounts for work and personal. I would like to be able to organize "Collected Addresses" according to the account they were used from.

Eg. I want each account to have it's own unique Collected Addresses address book Collected Addresses - Account 1 Collected Addresses - Account 2 Collected Addresses - Account 3 Collected Addresses - Account 4 Collected Addresses - Account 5 Collected Addresses - Account 6

I've looked online and there are some instructions, but they reference settings that I cannot find. Is there a way to do this?

TIA

Hello, I have set up several mail accounts in Thunderbird. Unfortunately, the inbox of one account is not displayed in the Inbox group, the archive of another account is not displayed in the Archive group and the third account has an entry in the Sent group, but it is out of date. Instead, the current one can be found separately in the ‘Folder’ account. How can I fix this in the grouping view?

Hyperlinked text does not paste into Thunderbird email

With Thunderbird’s apparently well-earned raking of #21 and market share of 0.0%, I will ask that this issue and exchange NOT directed not to the Support Forum (more part of the problem than a solution) but brought to the attention of the Mozilla/Firefox executive staff for I think this may demonstrate why this product ranks so low--- presuming Mozilla execs care about that.

The last, unprofessional retaliatory reply was from ‘moderator’ NoahSUMO who, rather than be proved wrong (like every previous wrong answer he defended) and allow the proof of those errors to be shown, instead retaliated by closing the question to prevent reply that might prove his stated prejudices are wrong.

Two points will suffice (see attached) to answer the questions NoahSUMO raised but nailed the door shut to prevent being refuted.

1. No, I have no older version of TB (why did not one ask before?). My program (since you failed to check) is up to date (see attached)

2. No, again, there is no HTML option to paste (See screen shot proof attached yet again– and refuted and shown again) . 3. I have no TB add-on’s at all (why did no one bother to even inquire)?

So the demonstrable solution to a problem Mozilla support can not solve (after multiple answers are PROVED AND DOCUMENTED as wrong) is to respond with self-righteous and rather juvenile tantrum to block and punish the dissenter who had the temerity to prove the advice of the ‘experts’ was wrong. This is less the behavior a forum staffed by adults and professionals trying to solve problem than a church of true believers intolerant of any dissent against dogma.

In response to To NoahSUMO his retaliatory display of intolerance follows and responses to his “No reply” reply are in ALL CAPS to distinguish. If Mozilla executives support this kind of support then they have no reason to complain they command 0.0% of the market share.

“I'm sorry, I'm afraid I'm going to have to close your question.

“There are many times in support where not every mysterious glitch or bug can be determined quickly & easily. Sometimes more time, testing & troubleshooting is needed to learn what is causing the issue.

“But rather than offer you more steps to try then watch you return, get defensive & berate others saying you've already tried that and did we understand the question and so on & so forth, I'm just going to close this question & leave you with these final thoughts (of which may anger you, simply for trying to help you troubleshoot your problem).

The main problem: “‘Paste as HTML: Instead of directly pasting the text, try pasting it as HTML. You can do this by right-clicking in the email body and selecting "Paste as HTML" or by using the keyboard shortcut (Ctrl+Shift+V in some applications). This should retain the formatting, including hyperlinks.’”

FALSE. AGAIN, THAT OPTION DOES NOT EXIST. SEE ATTACHED.

“Observations: Your Thunderbird version is unknown. For all we know, you could be using a older version of TB which is missing the "Paste as HTML" option from the right-click context menu. “

FALSE: MY TB PROGRAM IS NOT “UNKNOWN”. AND YOU NEVER EVEN CHECKED. IT IS KNOWN, VERIFIED, AND THE MOST CURRENT VERISON. (SEE ATTACHED.)

“You could have a addon installed that is breaking the context menu & hiding the "Paste as HTML" choice from you.”

THERE ARE NO TB ADD-ONS. NEITHER YOU NO ANYONE ELSE EVEN ASKED. NOW YOU RELY ON AN EXCUSE NO ONE INQUIRED INTO? NICE.

“You would need to disable ALL your addons in Thunderbird, restart the program then test again to see if the option was returned to the context menu. You might angrily retort you don't have any addons installed. Are you sure? You better check. If confirmed no addons are installed, move on to the next troubleshooting idea.

“YOU BETTER”?! WOW. NICE. NO, THERE ARE NO ADD ONS. AND IF YOU (OR YOUR COLLEAGUES) WERE TRULY INTERESTED SOLVING THE PROBLEM AND THOUGHT THAT MIGHT BE THE ISSUE THEN WHY DO YOU ONLY MENTION IT NOW AND NOT BOTHER TO TELL HOW TO DO THAT BUT BLOCK RELY? NO, THERE ARE NO ADD ONS. (SEE ATTACHED)

“Could your Thunderbird profile be broken somehow? Is it very old profile & a settings file got damaged thus hiding this option? Or again, are you using a very old version of Thunderbird where this option is not present?”

“COULD”? HOW WOULD I KNOW? WHY DO YOU ONLY ASK NOW AND THEN RETALIATE BY BLOCKING ANY RESPONSE? RATHER TELLING. THIS SPECULATION AND THREATENING “YOU BETTER” ATTITUDE DEMONSTRATE A CLEAR LACK OF INTEREST IN PROBLEM-SOLVING WHERE THE DEFECTS LIE SOLELY WITH YOUR PRODUCT AND YOUR AGENTS’ INABILITY TO REMEDY THE DEFECT OR EVEN ACKNOWLEDGE THE DOCUMENTED PROOF OF FACTS.

“Finally, no support forum anywhere on Earth can guarantee your problem will be solved. It takes lots of patience, lots of testing, lots of troubleshooting and lots of time. Sometimes if you work thru a premade list of common fixes it can help you narrow down the problem faster. If a support forum can't solve your issue, we are never happy about it & continue to think about it in the future in case we finally find the obscure resolution to your problem. Endlessly talking about the problem can not magically produce a solution. Real troubleshooting work must be done.”

THANKS BUT IF MOZILLA’S AGENTS CANNOT RESOLVE SO SIMPLE AN ISSUE WHEN THEIR OWN STATEMENTS ARE PROVEN FALSE, THEN AFTER THEY FAILED TO MENTION ANY OF THE ISSUES YOU NOW TOSS OVER, AND AFTER RETALIATING AGASNT A USER WHOSE VALUABLE TIME THEY HAVE WASTED, IF YOU AND THEY ARE NOT COMPETENT TO SOLVE SO SIMPLE A PROBLEM WITH YOUR PRODUCT BUT CAN ONLY RETALIATE THEN NEITHER THIS PRODUCT NOR ITS AGENTS ARE FIT FOR PURPOSE. 0.0% IS EARNED AND YOUR MARKET SHARE IS QUANTUM MERUIT.

FINALLY, IF YOU AND MOZILLA’S TB AGENTS CANNOT TOLERATE, BUT MUST RETALIATE AGASNT, A USER WHOM YOU SELF-RIGHTEOUSLY CENSOR AND SILENCE FOR CALLING-OUT AND DOCUMENTING YOUR DEFECTS AND ERRONEOUS STATEMENTS OF FACT, THEN, WITH ALL DUE RESPECT, YOU HAVE NO BUSINESSES SERVING THE PUBLIC AND ARE NOT AN ASSET TO MOZILLA BUT A LIABILITY.

“Even something like 3rd party programs have been known to inject themselves in Firefox & Thunderbird causing maddening issues that take us a long time to finally find out they were the cause.”

THERE ARE NO “THIRD PARTY PROGRAMS” INJECTING THE THEMSELVES INTO FIREFOX. THIS IS ALL MOZILLA PRODUCT. STOP BLAMING OTHERS AN ESCHEWING CULPABILITY FOR YOUR PRODUCT DEFECTS AND INABILITY TO FIX THEM WITHOUT WASTING OTHERS’ VALUABLE TIME.

YOU (TB AND MOZILLA) ARE NOT THE ONLY PLAYERS IN THE FIELD. WE END USERS HAVE WORK TO DO AND WHEN YOUR PRODUCT DEFECTS GET IN OUR WAY THEN MOZILLA CAN THANK YOU FOR THEIR LOSS OF MARKET SHARE.

“So I leave it to you, to analyze, troubleshoot & test this problem until you find a solution. I wish you the best of luck, I truly do.

“Thanks to everyone who offered their ideas to fix the solution here. I really appreciate your patience in dealing with issues like this.”

IN CLOSING, PLEASE DO NOT DELIVER TB USERS DISINGENUOUS LECTURES ABOUT ‘PATIENCE’ WHEN YOU DEMONSTRATE DISPARITY BETWEEN YOUR OWN WORDS ACTIONS.

PATIENCE? WHEN RETALIATION, CENSORSHIP, AND SILENCING OF DISSENT, ARE YOUR RESPONSES TO YOUR CUSTOMERS’S COMPLAINTS ABOUT YOUR INABILITY TO SOLVE SIMPLE PROBLEMS WITH YOUR PRODUCT DEFECTS THEN I WISH YOU GOOD LUCK IN THE UNEMPLOYMENT LINES AND BANKRUPTCY COURTS.

YOU TELL ON YOURSELF HERE AND DEMONSTRATE PRECISELY WHY THUNDERBIRD NOW COMMANDS A WHOPPING 0.0% OF THE MARKET SHARE AT THE BOTTOM WITH RANK OF #21. A POSITION DEMONSTRABLY WELL-EARNED. AND I TOO WISH YOU THE BEST OF LUCK, AT THE BOTTOM...IN A POSITION YOU HAVE DEMONSTRABLY EARNED. I TRULY DO.

I installed Thunderbird and downloaded the mail (IMAP server) to the mailbox, but at the same time the program deleted all the mail from the server!!! I can't find anywhere in Thunderbird how to turn it off so that the program doesn't delete messages from the server. Someone suggested that you should turn off "the selected folder will be available in offline mode" in the Synchronization tab. I did it, but it didn't help and I turned it on again. Now I don't have my messages anywhere, neither on my computer nor on the server. Rescue news from ten years - where are they????

Hello, I installed Thunderbird using POP3 to download all emails from my Zoho Mail server to store them in my PC but although all emails appear now to be in the inbox, there are no subfolders, emails are grouped according to subject titles and I cannot seem to find the latest email on the list. What can I do to display them chronologically by date and restore subfolders and archives? Upon lauching, this is what I get. Thank you

I have Thunderbird setup with three email accounts. On the left side bar where I have the inbox, sent, trash and out box one of them has in the outbox with a yellow dot and lock symbol. What is that about and how do I fix it?

Win 10. Multiple email accounts, some gmail plus others. I had TB 115 something (it's uninstalled so not available to see). I run Firefox without issues. TB went completely haywire, all email accounts disappeared, nothing worked (second time this year) but recovering was proving too difficult and I'd already spent a whole day on it. I decided to uninstall and install a fresh copy. First I copied the single profile to an external drive. Then I uninstalled TB. Then I ran Ccleaner to tidy up the remaining TB cache and other remnants, also cleaned the registry. I downloaded a new copy from Mozilla's site, ran the install file, The install dialog box offers the same install location as the previous location, same user. Upon clicking install, the dialog box disappears and nothing happens. I've tried this more than ten times now, including fresh downloads from Mozilla. The dialog box offers an alternative user as Administrator but that won't work because I don't actually have the administrator account set up with a password, and TB demands the password. I do not want to open a new user account just for TB. Any suggestions for working round this will be gratefully received.

Thunderbird v115.11.0 on Windows 10 x64

I have six identities / accounts ie. NAME1@cox.net, NAME2@cox.net etc.

In the Account Settings window for NAME1, at the bottom, is "Outgoing Server (SMTP)" for which I use "smtp.mail.yahoo.com (Default)". That's the same on all the identity Account Settings btw.

To the right of that is an "Edit SMTP server..." button which opens a small window. At the bottom of that is an entry for "User Name". For which I enter "NAME1@cox.net".

At first this works fine to send mail from the identity NAME1@cox.net

HOWEVER, when I use the same method to "Edit SMTP server" for NAME2.cox.net... it CHANGES the NAME1 settings made above! So sending mail under that identity no longer works.

Overall, this means that only the last identity that I configure can send mail, because its outgoing SMTP credentials are being automatically stuffed into all the other identities, which prevents them from communicating with Yahoo.

On the surface this looks like a bad bug in TBird but, as usual, I can't find anyone that has the same problem. Those are symptoms of me missing something.

Any ideas of what could be wrong?

Hyperlinked text does not paste into Thunderbird email. Only the text pastes in. The hyperlinks do not. If I paste in text that has several hyperlinks already embedded, only the text pastes in. The hyperlinks are lost. I must paste the hyperlinked text with the URLs. How do I do this? All searches are irrelevant. I know how to insert URL into new text but that is not the issue. My text to be pasted already has many hyperlinks in the text and I do not want to laboriousness do them all again. When I paste in a paragraph of text that already has several hyperlinks I want that ALL to paste in. How to I do this?

I installed Thunderbird and eventually got it working. I download with IMAP and upload with SMTP. TB did a great job downloading gobs of email from Gmail and converting the labels into folders. In a couple cases, it created folders, but none of the emails with that label were downloaded into the folder. FOr example, there is a folder 'PE' and a subfolder " CD Ads'. Emails are present in both. However, in TB, 'PE' is lighter grey and italicized and empty.

The folder structure is not an exact match to the label structure. For example, in the labels, I have an 'Employment' label with 5 employers underneath it. None of the employers made it into TB.

I have a few other oddities too, but lets start with these. I did end up using a normal password to access the account, as 0Auth2 would not cooperate.

Thanks for you insites!

Cheers --Mark

I've been using TB since the beginning. But now I have a zillion entries in my various address books and would like to consolidate them into a single, non-duplicated collection. The only tools/extensions I can find are only for really old versions. Any ideas for method and/or extension or tools to accomplish that? Thank you in advance. BobMCT

Hello, I recently installed Ubuntu 24.04 with the version of Thunderbird (115.10.1) supplied with the distribution. I can no longer display mail saved as .eml in a remote folder (sftp). Thunderbird opens, but the mail window is empty. If I ask for the source code, this message appears:

Unable to read file at address view-source:file:///run/user/1000/kio-fuse-ouSeRu/sftp/myuser@myserver/mymessage.eml?type=application/x-message-display.

If I open from CLI I get this message :

JavaScript error: chrome://messenger/content/aboutMessage.js, line 218: NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgDBHdr.mime2DecodedSubject]

If I open the save file with a file editor I'm able to see the source code.

Could you please help me? Thanks

Thunderbird optioned for automatic compacting would once in a great while compact folders when I try deleting messages. Now it's trying to compact folders every time I delete a message the first time I open thunderbird v115.8.1 32 bit. If I manually select TRASH folder to compact it says 1.2GB saved every time I try to compact it. Compact 5 times it will say 1.2GB saved every time. It seems to me it is not removing the deleted items. What to do?

How can I turn off the threading of my emails? Its driving me crazy as when an email comes in after a short time it disappears into the threads and then I have to open each thread to find out who sent the email. At one stage there were 6 emails noted near the inbox but no new unthreaded message, all went to respective threads. Very time wasting.

I have several mail accounts connected to my thunderbird Version 115.10.1.

One of them is a account that regularly notifies me if about updates on my homepage. I want to receive those emails, but I don't want a notification about them. I do however want to receive notifications about emails from other accounts.

How can I disable the notifications for only one account?

Best, Alex

I went to open Thunderbird and received a message that says:

the item 'thunderbird.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly

I keep hundreds of my client folders in Thunderbird and I cannot access them, it just seems to have gone !? My stomach is in a knot !

If I look in my program folders under Mozilla Thunderbird there are only x2 folders, one called 'extensions' which is empty, and another called 'tobedeleted' which has only one file in it called: rep73feeee9-1bcf-ae16-4e52739a8944  ?

If I do a search for thunderbird there is only one result, which is the one above.

I know that my 'Profile' is still on my system.

I have had a similar thing before and a kind Man helped me get it back. Can anyone help Please ?

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about that, all very routine.

Machine A seems to be working okay, no errors. TB up to date on this machine, connected over an ethernet wire, if that makes any difference.

Machine B, getting spam prompted over IMAP 1014 errors. No other information is provided than 1014.

I have tried dropping the account configuration hundred percent, restarting TB, re-adding the account configuration, to no avail. Still spam 1014 errors.

I did happen to notice TB needed an update, so I did that as well. Still 1014 errors.

I have also tried dropping that email saved password from the saved passwords, and responding to the subsequent re-enter password prompt. Also to no avail.

What if anything might have changed, and how can we contend with this? What is so corrupt, do we need to be mucking around in any AppData files, roaming files, etc?

We are not the only ones, apparently, to have bumped into this issue. Not sure if this is also Comcast specific, since a recent TB and/or IMAP specification change, i.e. maybe we try with a gmail account, for instance.

Wondering also, is it IMAP and/or Comcast somehow tieing Machine A to the IMAP and not releasing that association? Knowing a little bit about IMAP in this regard. And/or somehow now prohibiting Machine B+ from establishing a connection?

My @gn.apc.org (IMAP) inbox has a limited capacity to display, to keep important email. They simply drop-off the list. It currently saves only today's emails. This cannot be correct. I have attached a timeline. Appreciate some info & advice

I use Thunderbird for 18 email accounts and I have the "Inbox" of each of them in the "Favorite Folders" list. I would like to put them in the order of my preference, e.g. ones I use most on top of those I use seldom. It seems like I ought to be able to just click and drag them into order, but that doesn't work. How can I do that?

Hi, 3 weeks ago I suddenly could not log in to my email without errors.

First I get a Google screen "Choose an account" showing the three Gmail accounts I use. I select the first one.

"Mozilla Thunderbird wants to access your Google Account". This refers to calendars. I take the Allow option.

Then I get the message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

When I close this window I get another Google screen .

"Mozilla Thunderbird wants to access your Google Account". This refers to i) mail, ii) contacts, and iii) calendars. I take the Allow option.

Then I get the same message message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

This process cycles through the other two emails. Then I get and authentication failure message.

I have seen hints that this might be a certificate issue but I have tried in vain to find certificates stored in Thunderbird.

Any help approeciated.

Thanks

PaulM