Форум поддержки Thunderbird

When starting Thunderbird this morning everything was gone and it wanted me to create a new account! How do I get everything back? I am unable to access any of my email for work until I can get this resolved. I could not find anything on the support page that worked. I opened up the Profile Manager and selected Default. The same thing comes up. I went ahead and tried to use my existing email sign up and create a new account and it did not recognize my log in credentials. I am still able to find all of my files still on the hard drive where Thunderbird stores everything but cannot get Thunderbird to open up so I can point it there. This has never happened to me in the last 15 years of using Thunderbird.

Do I try to start over and download a new version of Thunderbird?

Thanks! Mark

I have been able to move my profiles and Thunderbird is working correctly. However, I cannot find/get my local folders (the TB equivalent of a PST file) to move to my new system so I can still have access to all those save emails and records. I have searched here and cannot find a clear answer on how to get those files moved. Any help (please dub it down a little for me :) is greatly appreciated. Thank you.

I can not install my Gmail on Thunderbird. Thunderbird says configuration is found in Mozilla SP. When I hit Done. I am redirected to Google, I put my gmail in but it is not accepted, yet I do have a Google account? My gmail name works in GMAIL and MAIL, but I prefer to use Thunderbird. What can I do? macooper43@gmail.com

I'm trying to move TBird from my Macbook Air to my iMac. I've followed the directions in the " Moving Thunderbird Data to a New Computer " FAQ, but when I start TBird it still asks me to set everything up from scratch. I've deleted Tbird from the iMac and installed it fresh before copying the Thunderbird folder from the Air to the iMac. This doesn't help. What could be going wrong? Why does Tbird act like it doesn't see the profile I copied over from the Macbook Air?

Verizon offloaded its email accounts to AOL/Yahoo in 2017. Until this week, my Thunderbird worked using the Verizon pop and smtp server/port configurations. In February 2021, AOL contacted its Verizon users with these instructions for re-configuring their email clients:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in#others

At the bottom of that page there is an 'Access mail via Thunderbird' section. The instructions listed there do not work. Right below these instructions is a 'Read more on removing and re-adding accounts in Thunderbird' link that leads to support.mozilla.org. The instructions listed there don't work either.

It seems that AOL wants its email users to use OAuth2 for both incoming and outgoing authentication. The individual email account settings in Thunderbird have OAuth2 listed as an option for pop authentication, but there is no OAuth2 authentication option for the smtp server.

Google searches indicates that other are having this problem, lots of guessing going on, but no solution. Does anyone have a solution for this problem? I've used Thunderbird for many years and would like to continue using it. My version of Thunderbird is 78.7.1 64-bit.

I run Windows 10 Home, latest updates. I recently had a Windows failure which required a clean install. I was using Tbird previously. Now, when I try to set it up, I cannot get past the setup stage where Tbird attempts to log into my email at RCN.com. See image. I am using credentials which let me log into rcn webmail.

Hi - I just upgraded from an old 32-bit version of Thunderbird to the new 64-bit version and have run into 2 problems:

- my contact list is now empty and I can't find a way to import what I had.

- T-Bird isn't saving my email account passwords so I have to reenter them every time I run T-Bird.

Any suggestions are most welcome - thanks in advance.

Trying to update to 91.4.0: Installer reports that there is a previous update that needs a restart to finish, clicked "yes" (see image, below), then tried again after restart and the same problem comes up. I'm in a loop it seems. Also tried without restarting - still not working. Any ideas?

I am brand-new to Thunderbird (91.4.0), having been a Windows Live Mail user for longer than I care to remember.

I tried various strategies in an attempt to import my Storage Folders from WLM (as indicated in several posts on this forum) but nothing worked.

I then remembered that my favourite mail archive package - 'Mailstore Home' (www.mailstorehome.com) - had an 'export to Thunderbird' function so I used Mailstore Home to 'suck' my WLM Storage Folders into a Mailstore Home archive and then (again, using Mailstore Home) 'pushed' them into Thunderbird.

At the time of writing this appears to have been 100% successful. I hope that maybe this is helpful to someone else.

I've been using Thunderbird as my email program for many years and have moved it successfully at least three times in the past. I now have installed Thunderbird on my new computer under Win 11 and followed instructions posted on your website for doing this.

It does appear to have properly copied my email account (along with a couple of older email accounts). But even thoug the data for all of the saved emails appears to have been copied in correctly, when I restarted Thunderbird none of the old customem folders show, just the default ones, and even in those there are only 5 very old (2003,2013,2014) emails in the Sent folder. The the old computer has 8971 emails in its Sent folder.

Is there any way I can import the emails into the new system.

If it matters I have been using File per Folder storage for the emails. Might it help to change that to File per Message before copying to the new system?

Thanks for any suggestions anyone can provide.

- Leo

Dear community,

As I am not very proficient with e-mails, I am writing to you for help. I am using an IMAP account with the thunderbird app on a Mac. I have the following problem:

While on a 5-hour flight I used my time to move around 500 mails into about 20 local folders. I had no internet access, but hadn't clicked on the offline mode either. Job done, my inbox was finally clear.

When I landed, my phone connected to a WiFi network and my mail client app refreshed. Later on, I opened my computer, connected it to a network and opened the Thunderbird app in order to "sync" the work done during the flight and wait for the 500 mails to actually get deleted from the server. To my surprise, I saw in the status bar that 500 mails were being downloaded. Now I have all those mails both in my inbox and local folders and I wish them to be in the latter only...

Is there a way to fix that and for those moved messages to be deleted from the server? Manually going through all of them and deleting the ones present in a local folder would take even more time then the 4 hours I have spent initially.

Thanks for your support!

Hi folks,

In the process of migrating over to Linux but before I do need to check out mail clients. Unfortunately I cannot seem to find the MD5 checksum or other hashes associated with the latest download, are they available or discontinued.

As a side note to alternative platforms such as Linux and apps, please make it easier to download and use the software without jumping through hoops each time, thank you.

After I updated to v91.4.0 and when TBird relaunched, I got all of my messages from 11/4/2021 to today (12/18/2021) duplicated. There are a lot of them and I wonder is there an easy way to delete the duplicates? Can I roll back to the previous version, or do I need to?

Plus, you have a problem with the update process for v91.4.0.

There are a lot of questions and answers around moving Windows Thunderbird data from one computer to another, and I have tried to follow all the advice, but still running into issues. One thing to note is that my "UserName" folder is different on my new computer, and I am trying to accommodate for that difference as well.

I've tried various ways to do this, each time uninstalling TB and deleting my Thunderbird folders in my \AppData\Roaming and AppData\Local\ to start fresh, but perhaps there is some registry key messing things up??

Steps Taken: I followed "Moving Thunderbird Data To A New Computer" article and YouTube video (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer) article, but it doesn't cover my situation with the new <UserName> folder. This is what I did:

1. Identified old Profile folder on OLDComputer. 2. Copied entire “Thunderbird” folder from OLDComputer. (Note, old <UserName> folder: “First Last”) C:\Users\First Last\AppData\Roaming\Thunderbird\Profiles\4enlv7u2.default 3. Installed Thunderbird 91.4.0 on NEWComputer. 4. Started Thunderbird. 5. Did not set up an account. 6. Closed Thunderbird. 7. Replaced the Thunderbird folder in this folder Users\First\AppData\Roaming\ with the Thunderbird folder from my OLDComputer. 8. Start Thunderbird, and get error: “The file mailbox:///C:/Users/First Last/AppData/Roaming/Thunderbird/Profiles/4enlv7u2.default/Mail/mail.blahblah.net/Inbox?number=7075&part=1.2&filename=STATEMENT.pdf&type=application/pdf cannot be found. Please check the location and try again.” 9. So, I edited profile.ini because the <UserName> path is different on this computer. • Updated “IsRelative” from 1 to 0. • Under the [Profile0] section, updated these two lines (Changed “IsRelative=” from 1 to 0), and replace the <username> in the path to just “First”:

IsRelative=0 Path=C:\Users\First\AppData\Roaming\Thunderbird\4enlv7u2.default

10. I refreshed or something, and got a dialog to Create/Rename profile. I renamed it from “default” to “First”. 11. I notice all my old email has loaded. 12. Then I restarted Thunderbird, but...

Got error: “Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.” Then it wont run.

What are my next steps, or how can I re-do this properly from scratch (I'm getting good at that) THANK YOU SO MUCH IN ADVANCE!!

Merry Christmas Everyone. I have been using thunderbird for email with windows 7 for several years, and it does exactly what I need. One thing I definitely need is my own folders for different incoming email. No problem with windows 7 but I cannot find how to make them with windows 11 (old laptop gave up - had to buy new one). Right click on existing default folders or email name does not offer the option. All folders is ticked, as is folder pane. Hope you can help. Thanks

I cannot find a Download link on the page https://www.thunderbird.net/en-US/

Am I reading so bad that I miss it every time I read through the page?

Received the following message yesterday when attempted to download messages after being away on vacation: Sending of password for user xxxxxxxx1@gmail.com did not succeed. Mail server pop.gmail.com responded: Application-specific password required: https://support.google.com/accounts/answer/185833. I had no problems downloading message before I left on vacation.

When I try to send a message on thunderbird using gmail, I see the following: Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.gmail.com. Please check the password and verify the 'Authentication method' in Account Settings Outgoing server (SMTP)

I am 74 years old and not the most savvy user but I get by but for this I need HELP. Thank you in advance.

After having upgraded Thunderbird, the address book "history" is not recognized. It is there in the profile, but not recognized by Thunderbird. How to proceed ?