Форум поддержки Thunderbird

About four days ago my email froze & asked for my password to activate imap.mail.yahoo.com. Everytime I enter my password it flags failed & asks for retry or new password. Finally I went directly to the yahoo mail site & logged in with the exact same password. If it works on yahoo mail but not on Thunderbird (anymore) I am at a loss. Can you help me? Thx, Doug

The new version of Mozilla is not user friendly. I do not want to search a bar across the top of my screen for the inbox. I want to see my emails as they arrive, in order by time. It is frustrating to have to scroll backwards in the bar across the top of my screen looking for inbox

Mozilla has suddenly stopped saving emails with attachments to the Sent box. Emails without attachments are being saved to the Sent box as usual. Could you suggest how to reset the system to allow emails with attachments to be also saved?

Thank you.

We use Mozilla for all our email accounts, and yesterday morning it temporarily crashed. We now can't access any gmail emails , apart from February 2024. Can you please help us retrieve our emails?

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

Hi,

Hoping someone can help, I'm setting up my Gmail account and have copied all the settings over exactly from my old laptop and have generated a new 'app password' in Gmail. Thunderbird pops up a Google login page then it is saying it can't connect to the server. Everything is working fine on my old laptop with configuration exactly the same (except for the use of older but still active app password).

I don't think Google allows me to see my old app password, only generate a new one, but as the new one won't work I'm thinking that maybe Google somehow knows I'm using POP email on two machines and won't allow this until I delete the old app password. Does anyone have experience of this? Just don't want to delete the password in case it stops working on both laptops! Also note that I don't want to disable 2 step authentication as this makes my account less secure and it has been working fine for years with this enabled.

Thanks!

Hello Dear People,

I have been using Thunderbird to great satisfaction. When my computer of 10 1/2 years died, I started to use old laptop of my son who made me the second user. I d/l Thunderbird on my account and it all went well till a few days ago. No Thunderbird. I d/l again, profile not found/inaccessible. I did see advice here from last year, looking for the profile under Users, app data, roaming etc. but to no avail. There is no profile.

How to solve this problem? Also after d/l the set-up, the thumbnail looks strange, like half of the image as shown in the picture. I tried d/l a few times, same result. I was very content with the program. I want Thunderbird back!

Thank you for your advice! Dorith

This is apparently an unusual thing, I've searched for months and found no mention. Most contacts in my address books receive, forward, reply to emails in Thunderbird as you'd expect. There is one frequent contact, and possibly only one contact, person in my address books with whom this strange thing happens. And it happens not all the time, but frequently. A message will arrive with the header showing from 'Bob' and to 'Me'. As you'd expect. When I hit 'reply', the blank response message is created from 'Bob' to 'Me'. Opposite of what it should. Naturally, I assume Thunderbird is doing what it always does and I don't notice that, going straight to the reply. Until my reply hits my inbox seconds later, as being from 'Bob' to 'Me' and is not saved in the Sent folder. Usually I just forward that received mail to 'Bob', who at first got confused that I'm forwarding my own response. It seems to happen in batches, but then another message from 'Bob' to 'Me' will reply normally from 'Me' to 'Bob'. Always the same accounts. Both accounts are gmail, if that matters.

Emails are disappearing on Thunderbird. Received several last evening and today when I tried to open them they are no longer visible. I am a novice and need help fixing this problem

Over the last several months I struggled to get Thunderbird to allow me to set up email accounts for POP3 mail handling. For now, I have the accounts added using IMAP mail handling; however, in trying to fix the problem I removed and reinstalled Thunderbird a number of times. As a result, I seem to have lost all my contacts. To be more precise, there are no entries when I click on Address Book.

I have a dim recollection of having read that TB saves multiple Profiles and that Profiles contain many things including downloaded email and address books. I hope that is the case and that there might exist an older version of a Profile that contains my address book. If that is true, I need help finding the older Profiles, determining if they contain my address book, and recovering the address book without disturbing my current TB install.

Can anyone confirm or deny my supposition? If confirmed, can anyone tell me how to go about recovering my address book? I'm running TB v.115.7.0 on Windows 10. I believe I'm up to date on both.

TIA

Clearing the "Recent" list when attempting to move emails used to be simple. Go to your profile while Thunderbird is NOT running and delete the panacea.dat file. It's no longer there. The only threads in the support forum suggest the same thing, but the threads are EIGHT years old. Where is the list of entries for the "Recents" folder located and how do I reset it. I have more than 20 entries, most of which I've used only ONCE. How to I clear this mess?