Thunderbird: форум сообщества

Hi, hoping someone could help as I am struggling to get my information back. I am using Ubuntu Cinnamon.

Thunderbird crashed last night, wouldn't work, tried safe mode. Nothing fixed it. It hung when opening up and after 30 seconds said force quit. So I was forced to reinstall. I did a manual backup but not using the inbuilt tool as I couldn't get into Thunderbird. I just copied the data from username/.thunderbird

After spending a long time uninstalling. Because it reached 78% and then crashed on uninstall. Eventually after reading various pages on the internet I managed to reinstall from the Ubuntu software manager using the latest snap version. (Which I am not sure was what was actually installed previously).

However having used thunderbird for nearly 20 years or so. I have a username/.thunderbird folder. And when I moved to this platform, I have a snap/thunderbird/common/.thunderbird folder.

I installed this new distro 2 years ago, and remember having issues getting my data into the system under Snap. But eventually got it to work somehow back then.

However since reinstalling I cannot see the last 2 years of emails, archives or data. It has launched into a 2 year old profile. I appear to have lost most of the emails from the archive folders (but kept the folders) removed all of the personal folders but then dumped all those emails into my inbox. Giving me 6500 emails that were in various personal folders. (I don't get 6500 emails in a year so don't know what has happened.) It has even changed all of the new dates to the US format, so nothing makes any sense.

I now have 2 Thunderbird profiles, over 12GB in size. And have apparently lost 2 years of my life. But reading support pages, suggests I should be okay because thunderbird doesn't delete data when you reinstall?

I have looked through various other threads which talk about pointing it at the profiles and mail boxes, however nothing works.

Any help much needed.

I have followed the instructions that several people give to transfer my existing Thunderbird installation to a new computer where I have just installed Thunderbird. That is I copied the Thunderbird folder and put it in the Roaming folded found in %appdata%. Both computers are on Windows 11. When I open the new Thunderbird, it does not recognise it. Furthermore, in Help>Troubleshooting information>Profile folder when I click to open the folder, it looks for a folder that is not in my previous Thunderbird installation: qr19mupe.default-release instead of the one that came with my imported Thunderbird folder. Has this happened to anybody and found the solution? Can anybody help please?

On T-Bird start up I'm given a list of (originally) four Profiles. Currently I only use Profile Three, but on start=up today it is not there. Doing the usual searches does not list it, only 'default', 'new user' and 'profile two'. Is there any way to recover it?

After new installation I want to use my profile of the former installation. In principle I followed the procedure of the article "An einem anderen Ort wiederherstellen". After that when starting thunderbird it always asks me to create a new account.

Does anyone know what is missing?

My Thunderbird was working fine today, all messages received, could send/receive email and all parts of my profile that I had set up (ie custom archive folders) were present and had emails.. I did a Windows update and when I reopened Thunderbird there was a pop up prompting me to login to my yahoo email. I did so and now everything is gone, all folders are empty - no emails and none of the unique folders I had created. The only thing that I can tell is still present is my address book. I am also unable to send or receive emails. When I try to send an email (to myself or anyone else) I get a pop-up "The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings." I checked and the email listed is correct, the one I have been using my entire life. I also checked my Server Settings and they appear to be correct. (I have a cox.net email address which I transitioned to yahoo several years ago as instructed by Cox, as Cox no longer supports email - everything has been working perfectly until today) I also see there was a Thunderbird update done at 5:53PM today which would have been the same time I did the windows update (Thunderbird 153.0.3esr). I sent an email to myself from my yahoo website email and it never arrived in my Thunderbird Inbox but it DOES show in my Thunderbird "Sent" folder. I do have a Thunderbird backup ZIP file but unfortunately it is about a year old so obviously won't have some stuff I would not like to lose. Thoughts?????

I'm having a connectivity issues. Did some searching which directed me to the Appdata Profiles folder. When looking inside I see Mail and ImapMail. Both have numerous folders inside. Too may I believe. Based upon the screen prints of the folder's contents, do you see conflicts?

I have three email addresses with Outlook.com.

Pop.windstream I have not used in many years. Not sure what others I could possible delete.

Thanks.

Yesterday I was having trouble sending emails from one of my email accounts. I had not fixed that when I shut down for the night. Today when I turned my computer on, both my email accounts and my address book was gone

First, I have very limited understanding of software. I need very simple explanations.

Here's my issue. I use Thunderbird on my desktop computer. I have used the Import/Export > Options > Backup Scheduling function to backup my Thunderbird email to my USB/flash drive. I have labelled the backup folder on my flash drive "Thunderbird email backup." That folder contains numerous subfolders including: 1) calendar-data 2) chrome_debugger_profile 3) crashes 4) datareporting 5) extensions 6) ExternalMailFolders 7) Mail 8) minidumps 9) saved-telemetry-pings 10) scheduled-notifications 11) settings 12) shader-cache 13) storage.

Again, these are the subfolders created/named by the Thunderbird Import/Export backup. I HAVE NO IDEA WHAT THESE FOLDERS MEAN.

Here's what I want - it's actually very simple. I want to be able to see (read) my backed up email on my flash drive without using the Thunderbird installed on my computer. I want complete interaction with the backed up email without my desktop Thunderbird - or my online email account - being involved at all.

My understanding is that Thunderbird Portable is supposed to be able to allow me to do that. I downloaded Thunderbird Portable (from https://portableapps.com) to my flash drive but when I tried to access it the first thing it did was try to force me to put in my online account (POP?) information.

I don't want to do that. I just want to open Thunderbird Portable on the flash drive and have it realize that all of my backed up Thunderbird email information is right there in the same flash drive. I want it to just access and use what's right there.

I was really hoping that Thunderbird Portable would simply ask me where to look - in a very user-friendly way! - and I could tell it to go to my "Thunderbird email backup" folder on my flash drive (WHERE ALL MY THUNDERBIRD INFO IS!) and it would simply do just that and provide me with complete Thunderbird service for the backed up email.

Am I missing something? Can someone give me a VERY SIMPLE walk through to do what I would think should be a very simple thing? Thank you. Chris (6/29/26)

PS - I've read the Mozilla Support ARTICLE: Thunderbird Portable (Mozilla Thunderbird, Portable Edition) and other portable apps as alternatives (https://support.mozilla.org/en-US/questions/1285834) and it alludes in general terms to exactly what I want to do but it does not give any step-wise instructions.

is there any way to perform a dynamic backup of Thunderbird. By that I mean a regular (e.g. daily) backup of the profile or at least the mailboxes using a scheduler without closing Thunderbird down?

Essentially, I want to back up my Thunderbird. The standard way seems to be via Export / Import, but there is an implied limit of 2GB. The export function has successfully ended and produced a file of 15GB. Can I rely on this? (In the sense of being able to Import it should I need to?

Thanks in advance for any help / advice you can give.

When I opened Thunderbird two days ago it came up with the following message: To use your current email address, fill in your credentials. Thunderbird will automattically search for working and recommended server configurations. It asked for Full Name; Email: and Password. Fearing it was a scam I filled in my server settings manually. My server is Centurylink but my email address is embarqmail.com so when I filled in my info the send was smpt.centurylink.net port 587 (which was fine) The problem was with receive: I guess my old setup was pop.embarqmail.com port 110 and I put in pop.centurylink.net port 995 which is what Centurylink's website called for. Well this one worked and it downloaded 800 messages but no saved folders and the Thunderbird screen layout looks different from the one I am used to. A few minutes later the pop.embarqmail setup downloaded the same messages but still no saved messages. It looks like I have 2 profiles. Did the last one I entered override the old and wipe out files I had stored. Is there a fix for this mess I have created and can I retreive my old folders and messages? I tried doing a system restore and it didn't work due to corrupted files. Oh, I'm still using windows 7. Thanks

Hi, I have multiple profiles on my computer. How do I make sure all emails on the older profiles is on my profile I am now using? I would like to delete old profile 16+gb but want to make sure all emails are in the profile I am presently using. I think all emails are in present profile but would like to make sure. I have other older profiles but they are small in size. Trying to recover some disk space on my ssd.

Hello. Thanks in advance. I spent a couple of long evenings deleting a few thousand sent emails from Thunderbird in order to free up some memory on my notebook computer and then intended to create a new backup profile. However, when I tried to do so using the Thunderbird Export tool an "unexpected error" occurred and I discovered that there was no longer a Thunderbird profile folder in Windows/Users/[my name]/appdata/Roaming or Local. When I used the Troubleshooting Information tool to look for the folder under Application Basics/Profile Folder, clicking on 'Open Folder' did nothing. The location is seemingly 'unavailable' for no apparent reason. Thunderbird still opens and closes normally, I can send and receive emails and all my emails are still there. I have an older backup profile stored on a removable disc, but it pre-dates the mass deletion of sent emails. My question is: if I install Thunderbird on a different PC and import this older backup profile, I presume all the emails I've just painstakingly deleted off my PC will reappear, but can Thunderbird connect to the server and download my stored emails as they were most recently saved (without the thousands of unwanted sent emails) so I can create an up-to-date profile? Thanks in advance for any advice.

Trying to solve aperformance problem I tried to move my profile from C:\Users\Peter and Carol\Profiles\sjig3laj.default to "C:\Users\Profile\." -- when that did not work, I was unable tomove back to the original location, TB telling me "Local directory path ... is not suitable for message storage". How do I get back to the config that worked before ? (was just slow)

Hi I am an older person and have lost my profiles on thunderbird email - one is [redacted]@xtra.co.nz and the other is [redacted]@xtra.co.nz. We are in NZ and accidently deleted the Thunderbird profile and not the corrupted new profile I was setting up. Thank you. Gloria Sandbrook. I still have [redacted]@xtra.co.nz on my phone for communication. Cheers.

My wife and I both have Thunderbird accounts. The issue is that when we open Thunderbird, both accounts show on one screen. Is there any way to separate logins and only show each of our accounts on the screen?

Thanks, Sam Orner

I'm getting frequent popup messages from McAfee, my email threat detector, that they've detected and stopped a threat, but none is identified. McAfee's chatbot wants me to create a new profile and add my email accounts to that profile. Will I lose access to all my currently saved email messages and calendar information?