Форум поддержки Thunderbird

I have noticed that several of my e-mails from Gmail are not downloading into my Thunderbird. It's e-mails that WERE coming over fine months ago (ex. Discover statement, utility bill). They are not going Thunderbird spam or Gmail spam. I can see them in Gmail when I log in there. I hit "get messages" and they still don't come. I've added the e-mail addresses to my contacts, but it still doesn't work. Anyone have any ideas?

Apparently since version 91, I have an issue with Virtual Folders.

Current version is 91.3.0

In my "Sent" virtual folder, messages sent by Gmail do not appear in the overview list.

I tried to clarify the issue: - the messages sent through my Gmail accounts do not appear in the summary list, but they appear in the detailed folders - this problem concerns all my Gmail accounts and no other accounts (laposte.net, me.com). - this problem only concerns the SENT virtual folder, not the other virtual folders - I can make all the messages sent to reappear correctly, by going to the properties of the virtual folder, then "choose" and ticking the right folders. But when I quit Thunderbird and come back, the messages no longer appear (and the checkmarks for those folders have disappeared). - I arrive at the same result by deleting in the data of Thunderbird the folder "smart mailboxes" and the file "VirtualFolders.dat": at the first launch everything works, at the second one again, the unified view for the Gmail accounts is lost (and Gmail mailboxes do not appear in the VirtualFolders.dat file, section Sent ". They appear in all other sections.) - I deleted and recreated one of my Gmail accounts, without success.

Thanks in advance for your help. Jean-Pierre

Good evening,

Since updating to tbird v. 91.2.1 (32-bit), I have noticed an issue that I have never encountered before.

Some of my local folders now exhibit an icon (folder with an up arrow)--and I don't know why. The Lodge and RCB folders are one example (see attachment).

When I send (or reply) to a message, sometimes I will choose to save a copy saved to a particular local folder found in my local folders directory. I believe that when I do that, it converts that particular local folder folder to one that now has an arrow.

My reason for that belief, is that I had a particular folder (which you don't see) which would convert to a folder with an up arrow. It was a particular folder that I always chose to have particular messages or replies to messages, saved to. The protocol I would follow is that after composing the message or reply (usually offline), I would then go to message|copy to >| and then choose the local folder to save the message to.

To get around that, I created a new subfolder in my local folders directory. I would then find that this folder would convert to a folder with an up arrow. When that happens, I can no longer same sent messages to that particular folder by using the protocol noted above. When I choose to save a copy to the converted local folder, it no longer appears as a choice.

The message does appear in my sent folder; but for whatever reason, I cannot copy it to the local folder that I had chosen to save it in.

I have never had this issued before. In the past, whenever I sent a message, I could also choose to have a copy saved in the folder of my choosing.

If the local folder has the icon I described above, then I cannot choose to have a message saved to that particular local folder.

I have searched through the knowledge base prior to reaching out to support.

Thank you for your assistance.

I don't know how but I seem to have lost my Header pane and can't find access to it for Forwarding, Replying etc. The message pane via F8 is fine but where do I go to restore the Header pane facilities?

Thunderbird automatically updated last night and now I can't send email from any of my accounts. All incoming works just fine. Unlike some of the others I've read, my address book seems just fine. The only problem is that the server is rejecting all of my email accounts now. I have made zero changes. I have since tried working with the tech support for Shaw and they're stumped and referred me here.

Here's the error message with my email addy removed: Sending of the message failed. An error occurred while sending mail. The mail server responded: <email addy was here> sender rejected. Please verify that your email address is correct in your account settings and try again.

I tried creating a new outgoing server using the info from the tech support person and making that the default, but the exact same problem occurred. HELP please!

Am trying to rediscover my Thunderbird passwords. Am using Thunderbird 91.3.0. The process described by Help starts by "select Tools then select Options" or "click on menu then select Options" but neither produce "Options". Is it hiding somewhere, or is Help telling me an old method which 91.3.0 doesn't support? Please help. I can receive emails but cannot send them. Thankyou

Symptom is inbox emails not appearing. Repair folder restores emails but they disappear again as soon as inbox is left. Same thing happens to emails in sent and trash boxes.

Have also tried deleting .msf files with Thunderbird not running. This action has no apparent effect.

Thank you for any assistance.

I just noticed that my Thunderbird address book is empty. I am running version 91.2.1. I've included a screen capture of the directory where the address book files are located.

I got "Your message wasn't delivered to support-thunderbird-request@lists.mozilla.org because the address couldn't be found, or is unable to receive mail."

I could not find news regarding this, so I'm wondering...

(But then again, Mozilla has always done a good job hiding everything T'Bird.)

Thanks, Mark.

Please help me restore the feature for multiple folder unread message listing in alert popup list. (I appreciate your efforts and have been a loyal Thunderbird user since when it was Netscape Communicator.)

When I try to save a draft or template email, it says "copy failed". Then the draft email freezes up. Send, spelling, save, etc are grayed out. I have restarted the computer. I have deleted the Thunderbird app and reloaded it. I did not delete the Thunderbird data. Any suggestions will be appreciated

In another question I received an answer to how to revert from beta to current version.

I realized I had another question somewhat related. When a problem occurs in beta, I know crash reports go in. Or are they going somewhere else?

I also know a report can be filed on bugzilla. I’ve done that and Felt like a spectator while everybody else fixed the problem.

Ought a person using beta not use this venue for such things?

Aggravations are fairly short lived with beta, I don’t mind if I am being helpful.

If I misunderstand and beta version is for “bug busters then I’m in wrong place.

And I need to revert.

AOL changed their security process where they issue a one-time password for each application. They told me I had to remove the old account. If I do, I lose all my folders and past emails that are not currently on AOL. Is there any way to not lose all that. Thanks Pete

After installing version 78.4.0 (and continuing into 78.4.1), I have an issue with many of the folders in my Local Folders account. When I click on an affected Local Folder folder, it is not highlighted and no messages appear. Messages will appear if I scroll the mouse pointer over the message pane. I can then also read the messages, etc. If I move to another Local Folders folder, messages may appear or they may not (always the same folders) until I move the mouse pointer as described above. Note that the folder name is also not highlighted after clicking it. Sometimes the entire folder/account column on the left side of the screen is blank until I scroll the mouse pointer over that column. Very annoying! Any ideas? FYI - I have tried "repairing" the folders in question. That does cause the messages to appear but as soon as the folder loses focus, the problem reappears - meaning the messages disappear and do not reappear until I either scroll the mouse pointer over the message pane or re-repair the folder.

Ken in Kansas

Google are changing to mandatory 2 stage authentication soon on 14th December. I set it up as they suggested that it should not be left. Thunderbird then just asked me to enter my password..... which I did, but there is no possibility of dealing with the Google code. I have unset this and it works - apart from the fact I cannot send emails anymore! error message implies a temporary server issue - we will see.

Well, I THOUGHT my Global Inbox Unify task had gone smoothly today. In short, in Server Settings in the left-hand pane I had a pop.earthlink.net account, pop.earthlink.net(1) account (beats me why) and my new NON-earthlink (yes, still pop) email account. I will be cancelling earthlink any minute now, so maybe all this will be solved by that event, but I'm still concerned.

I did the Global Unify instructions from Mozilla Support. The result was a thing of beauty... a single Inbox, Sent "special folders" I think they're called, all under "Local Folders" ... no longer the two separate Inboxes and such.

BUT... right after doing the Global Inbox task, I ran a test, sending a single test email inside Thunderbird from my earthlink email address, with "TO" being my non-earthlink email address, and a CC to my earthlink email address.

This is hard to describe without telling/showing what my email addresses are!

The result in that inside-TBird test is that I receive both copies of that single email... yay ... BUT the "Recipient" column in TBird shows my Non-earthlink email address for BOTH emails. I expected to see the Recipient column say my Non-earthlink email address for one copy and my earthlink email address for the other. This shouldn't be this way, right? I tend to notice problems when they're not problems, so hopefully this is one of those cases?

In ANOTHER test, I emailed from out on the web...on icloud.com. In that test, I sent a single test email from my icloud email address, with "TO" being my Non-earthlink email address, and a CC to my earthlink email address.

THAT result was slightly different in look: I received two emails...yay ... BUT both those emails show the Non-earthlink email address *twice* in the Recipient column in TBird, separated by a comma.

Should I be worried? I will be stopping my earthlink email service, but I'm concerned that this is a sign of trouble to come even once I cancel earthlink. Maybe at some point I can delete my pop.earthlink.net accounts listed in that left hand pane in TBird, or maybe could have already. I'm always afraid to delete things!

One bit of good news, perhaps: When I do a test to just *one* of my two email addresses -- either my earthlink email address or my Non-earthlink one, the resulting Recipient display in the TBird's Recipient column seems to always be fine...always the right recipient email address. In other words, the problem behavior seems to only be when I do a test to *both email addresses in a single email*, with a "TO" and a "CC."

Is there a different simple test with simple results I should be doing to test if I've got a Global Inbox Unify side effect problem? I suppose in real life no one would ever be sending to both my earthlink and non-earthlink email addresses simultaneously, but I'm still concerned by what I'm seeing.

Thanks for any insights.

I have one email address in regular use: xxxxxx@ntlworld.com. I have had two other email addresses in the past (both gmail.com), neither of which has been used for at least a couple of years. But for the last several weeks, I have been getting repeated popup pages from Thunderbird nearly full screen interrupting anything else I am doing asking me to sign into my Google account using one of the redundant addresses. If I ignore this and close the window, it pops up again a few seconds later. If I log in as requested, it is replaced by another page requesting permission for Mozilla Thunderbird to "Read, compose, send, and permanently delete all your email from Gmail". This I have denied as it seems an unwarranted intrusion. But the requests for login using the redundant address continue every few seconds. How can I prevent this, and allow the redundant email address to rest in peace? Or, how can I delete the redundant addresses permanently? I'm using Thunderbird 91.2.1

I use Thunderbird V91.4.0 (latest version) on Windows 10. One of my clients just moved to Microsoft 365. The client's support person first said Thunderbird won't work with Microsoft 365 because Thunderbird doesn't support TLS 1.2 (which is not true) and I should start using Outlook, which I don't want to do. Then he said I could only use Thunderbird if I use a paid addon called Exquilla. I am not using any addon now and I am using Thunderbird configured with MAPI for another client who has email hosted on GoDaddy, I think with Microsoft 365. Can Thunderbird not work with Microsoft 365 without this addon? It seems to me that working with Microsoft 365 would be included in the core functionality of Thunderbird. If not, does anyone know if there are plans to include this functionality in Thunderbird in the future?