Форум поддержки Thunderbird

I'm looking to migrate from IMAP Rackspace to Microsoft 365. At the moment, we are setup in Thunderbird but since Rackspace can only handle 25GB of emails and most of my users had to archive their emails locally through Thunderbird. Just checking tool that we can use to migrate the exported archive emails from MSF to PST file so it will be compatible with outlook once the migration is complete, or is there a better option rather than converting them.

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over:

• drafts
• sent mail
• deleted mail
• any subfolders in the mailbox

Thank you!!

HI Mozilla,

I logged in my email account via thunderbird yesterday 04/16/2024, and all the emails retrieved since 03/16/2024, it looks like only 1 month emails retrieved. My email account set up on 02/27/2024, but I don't get all the emails from 03/15/2024 to 02/27/2024. I used pop - hwhzpop.qiye.163.com 995 and smtp- hwhzsmtp.qiye.163.com 465 to log in Foxmail server successful, and pop-pop.qiye.163.com 995 and smtp- smtp.qiye.163.com 465 to login outlook server successful. Could you help me to fix this issue? attached screenshot is the 1st email of 03/16/2024 retrieved.

thanks

Sean

i did follow this guide https://www.strato.de/faq/mail/so-lauten-die-strato-e-mail-server/

im software developer so i know how to set up such stuff in thunderbird.

but i cant recieve, or sent mails.

please help

Old computer: Windows 10 Pro, 64 bit Thunderbird 115.10.0 32-bit (Don't know why it's 32-bit version on a 64-bit computer or whether that's relevant)

The Profiles folder is here (with 5 profiles): C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

The new computer is Windows 11 Pro, 64-bit I just installed Thunderbird (V115.10.0 (64-bit) on the new computer.

On the new computer, the Profiles folder is here: C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

I followed the directions here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I basically took the Profiles folder that came with the Thunderbird installation, renamed it (Profiles.orig) and copied in the Profiles folder from the old computer in its place. When I start up Thunderbird, I get this error message:

           Your Thunderbird profile cannon be loaded.  It may be missing or inaccessible

What am I doing wrong? I've updated Thunderbird on the old computer and copied the Profiles folder over to the new computer again. Same result.

Could it be 1. an issue with the user name on the old computer is different than the one I'm using on the new computer? 2. All files on the new computer are set up as local (the user on the old computer started out as a Microsoft user but I made it local so as not to have to use OneDrive).

I'm stumped. Any help will be very much appreciated. If you need any more details I'm happy to provide them.

Cox has tranferred my email accounts to Yahoo. I need to know how to connect back to Thunderbird. Had a discussion on your FB group with ANJE YELF.. She said to leave a message here and she would get back to me on how to do that. I have imap.

Linda Brody

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

We've enjoyed T'bird on this PC for several years. About a year ago my wife got a new laptop; it came with Outlook as the default email program. It worked only fairly well, but now it has pretty much bitten the dust. I installed T'bird for her and it's working fairly well, but with a couple minor bugs. First, there is no address book in it and also the menu bar across the top is missing. HELP!!!!!

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmail won't install. I'm using Windows 11 on a Surface Pro 8 laptop.

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Hello, I use Thunderbird portable. I imported as Imap an existing account at Infomaniak.com but all the personal folders and subfolders were missing. No problem, just right-click on the account and choose "subscribe" ("s'abonner" in French), ticking all the proposed folders. So in IMAP it works, but if you set the account as Pop3, the "subscribe" function doesn't appear. I need Pop3 for an account to be imported into Thunderbird. How can I do this ?

Thanks for your help !

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in simple terms pls

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

I have two computers, one older with TB 115.9.0 32 bit, pop. The other has 115.9.0 64 bit, imap, same email address. I have tried to merge them, but when i do the Thunderbird Import folder has zero messages and no subfolders. I also tried changing the old TB to IMAP, didnt work: "configuration problem". Any help would be appreciated.

Hi,

I have several profiles in Thunderbird 115.9.0 (64-bit) on Win10 with each profile having few different email accounts which got created over a period of time since we had changed some mail service providers (mail hosting server) earlier.

Profile A1 -Email account a -Email account b (period Jan2022 - till date) -Email account c

Profile A2 -Email account p (period Jan 2020 to May 2020) -Email account q -Email account r

Profile A3 -Email account x (period Apr 2020 to Aug 2020) -Email account y

Profile A4 -Email account z (period Jan 2017 to Dec2019)

In reality the email account "b", "p", "x" & "z" are the same.

Question 1) So how ii can merge all my emails from different emails accounts located into different Profiles into a one single mail account and profile. Please note that the option to retrieve old mails from server is not there as the service provider has changed so i want to merge all past emails into one mail folder from local TB database only.

Question 2) After merging, there might be some duplicate emails in the same folder. How do i remove the duplicates and keep single copy.

Please advise.

Thnx & Regards Tejas

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business emails and subfolders are gone and have been replaced by my personnel email address and subfolders. (in the left hand pane - pic attached) The business emails and subfolders are on my main server yahoo, but are not on my Thunderbird program. Can someone help me to recover the business email address emails and subfolders? Thank you.