Форум поддержки Thunderbird

For the Inbox (main) window:

• Choosing File::Close does nothing.
• Typing Cmd-W flashes the title of the File menu but otherwise does nothing.
• The only way to close the window is to click its red close button (upper left).

Thunderbird 116.0, 115.10, 115.08 and earlier Mac OS 114.5 and earlier

Email from a trusted address over past decade is suddenly going to Junk as of today. Cannot see how to whitelist the Sender, and googling the question tells me to go to Tools>Options, however Options does not show in the Tools menu.

I use comcast.net for my mail email, Gmail for my second, and I want to add both. THat is another topic I want addressed if it is possible to have tow simultaneous email accounts with the same Thunderbird email program, so I can switch back and forth when I need to.

My main concern is that when I go to add comcast email, it automatically forces me to sign in to the Xfinity website. I also have two-factor authentication where I click on the Xfinity app on my phone giving me permission to sign in.

It tries twice even after I click on the Xfinity app to give permission, but it fails. So, Thunderbird is pointless without me being able to successfully add my email client. What say you? And do not in any way point the finger at me, my devices, my phone or Comcast. Please get the solution, without being a narcissist, to fix my problem. I have all I can stand of this in the past. I appreciate it kindly, and thank you.

And I am not allowed to use any other form to sign in, even a text message because I use the Xfinity app. I am unable to change that, so get this fixed for me. I used Microsoft Outlook in the past with no issues with Xfinity and Gmail. See image screenshot on this post

This has probably already been asked, but I can't find anything related to it. Ebay sends email from members that looks like "randomxyz@members.ebay.com". I would like to add the domain "members.email.com" so email from ANY member will be whitelisted and have remote content displayed. If this is possible, how do I set it up? Thanks in advance.

There is one correspondent whose emails come in, flash on the screen for a second and then disappear. I find it in Junk. I've got the email addres whitelisted on my provider's filters. How can I intercept this process. It's only the one address. So far. Can I whitelist address on TB? I've got it set to not intercept anyone in my address book and this address is definitely inmy address book.

Not so newbee here. Very long career in S/W, but 20 years as a Luddite so now trying to catch up.

3 gmail accs - all good. 3 hotkey accs - receive ok, but cannot send - broken recently. These old legacy accs were taken over by iPrimus but are still visible/SameSameBroken at hotkey webmail.

1 of the 3 hotkey is set to Default. It is MORE broken than the other 2. How do I remove this Default? I will choose a gmail account to be the Default. But how exactly do i unDefault the hotkey acc.

No, I don't need nor want, to use iPrimus pop/smtp settings. Yes, the broken hotkey smtp issue is probably no biggy - just work in hand.

Thanks for any assistance... I see this thread is very busy. ps, I remain committed to the goals of Open (free) Software. If only the worldview was as committed, how good it would be for everyone!

I always use Thunderbird online so no need for offline storage. When I installed Thunderbird, online storage was set on for all accounts. I've since turned this off, but would like to recover the disk space. What Windows folders can I delete? Thanks.

We have had thunder foe a few weeks now and have been very happy with it. Today it suddenly stopped sending and receiving emails. I have checked the help page but am struggling to figure out how to fix. Can you please help. Cheers Colin

Everything is successful up until when I click on "Done" and then TB hangs on "Checking password...".

Old topics on this have stated the issue is resolved by "uninstalling then reinstalling Thunderbird".

Not very practical for me - I have 37 email accounts.

I need another solution to the problem.

And I'm also curious - why I'm able to add (over time) 37 email accounts and now suddenly I can't add any more because of this issue?

Please, can someone provide an alternate solution - "uninstalling and reinstalling" when 37 accounts are involved doesn't make much sense.

For the past several years I have been dealing with Thunderbird occasionally freezing on me, with the window losing focus and the titlebar saying (Not Responding).

It appears to happen when TB is downloading email. If the emails are large (as some are) TB stops everything to deal with it. I have looked for where to change any settings to allow for process threading, since that was the promise of Windows waaaaay back in 1990. Not so, apparently with TB. Even if I'm in a separate window composing an email, it freezes. I wrote about this back in 2018...

https://support.mozilla.org/en-US/questions/1233121

I noticed that this only happens when downloading emails from one particular account, which I use for receiving project code error debug reports. The emails are typically around 150k or slightly less. Not so huge that it should take so long to pull down, but the debug info is in many, many nested tables and divs. Is it trying to render them, even though I don't have them open?

In any case, I set that account to no longer collect. Yet, every once in a while, it still collects. Do I need to remove the account from TB altogether? I would like to be able to have this account checked every 15 minutes like my other five email accounts, which don't cause me any heartache, but it's driving me mad, especially when a throng of those emails come in, like 50 at a time, and I am effectively prevented from doing anything in TB for up to five minutes. I suppose I could craft the emails to be smaller (it's my own code that is sending the debug reports) but the info in there is there on purpose.

Is there a setting I can change somewhere to break off the processing for the main window and the compose windows?

Hi - My company turned on some additional security settings for connecting to M365. Thunderbird Windows successfully provides the needed Entra ID, that is required in our M365 environment now for access by registered devices. The state of the device, as being registered in Entra ID, doesn't seem to be able to be passed via Mac Thunderbird but does for Windows Thunderbird?

This is the error - the fact that it shows the Device as unregistered is the key item - Thunderbird needs to be able to send the :

        You cannot access this right now
        Your sign-in was successful but does not meet the criteria to access this resource. For example, you 
        might be signing in from a browser, app, or location that is restricted by your admin.
        More details

        Error Code: 53003 
        Request Id: a2ae545e-6d4a-40e7-aed8-31e252422900 
        Correlation Id: 0200d612-710e-42ea-82c6-2aa415f3062f 
        Timestamp: 2024-06-06T14:09:39.975Z 
        App name: Thunderbird
        App id: 9e5f94bc-e8a4-4e73-b8be-63364c29d753
        IP address: 136.226.19.80
        Device identifier: Not available
        Device platform: macOS
        Device state: Unregistered

Is this something that can be addressed? I am really disrupted by not being able to manage my email through Thunderbird...

Bob - ramartin@mitre.org

Blocking remote content by default is a very positive security feature. But needing to add each and every email address individually is NOT optimum and wastes a lot of time. We really need a method to globally allow remote content from specified domains. For instance, it would be handy to allow remote content from any/all email from IBM, but I certainly don't want this for gmail.com addresses. This seems like a very simple improvement to code.

The Mozilla message explains your privacy and has "Dodnload Firefox" box; my wife has dozens! of them in identical tabs because she sometimes forgets to close them eaach time she uses TB.

They arrive every time she starts TB on Windows 10. They pile up unless she remembers to delete each one. She's running a Dell inspiron, Apart from this problem, all seems fine--she has the latest versions of both TB and Firefox, an IMAP connection to hotmail that works great. This didn't happen until the last month or so, she esimates.

How can we stop this? Her TB does accept cookies, but that won't stop these messages. I can't find a setting that affects this behavior.

The constant repeat messages are driving her crazy. Surely there is a way to stop them?

I'm looking for a message filter function that will wait a specified period of time before performing what the rest of the filter does whatever it is tasked to do. For instance, I want to have an incoming message sit in the inbox until it moves to a local folder some time later. This would allow me to see it from a device that can't see local folders (like a mobile phone). I can't find anything in extensions. Any thoughts?

In new Windows 11 I created a Folder named General. In there I placed non urgent received e. mails.

Now I cannot find it.  It used to be in the small window left hand side where folders such as Bin, Scams, Sent are. (Been through also Application Basics where my profile is.)   Thanks for any help.

Greetings, and thanks, again, for all the nifty Mozilla stuff we've been using since the last century (and donating). Once upon a time, there was an add-on that allowed Thunderbird users to export a simple list containing account info including login names and passwords. I think it quit working around version 57 of TB. Since then, it would appear that several users have inquired about how to do that export, and the general answers are either "use the import/export function" or "you can't do that anymore, 'cause we don't want you to," or something equally off putting. As many users note, the Import/Export function is a shotgun approach, and doesn't really address the matter of getting username and password - let alone a simple list thereof. And it's not recommended for profiles over 2GB, which could be the majority of users, these days. And so, on to the questions: Is there now, in 2024, or will there be, a feature or add-on of Mozilla's Thunderbird that will allow a user to export a simple list of usernames and passwords to a readable file, like CSV or TXT or XLSX or ODT? If so, when? If not, why not? Thanks, again (again).