Форум поддержки Thunderbird

I am transferring Thunderbird to a new computer (from pc to MacBook) for my grandmother and I am completely unfamiliar with the program. I was able to transfer the account via thumb drive, but when I try to send an email I am getting a message failed error. As I don't know anything about how Mozilla works and am fairly technologically illiterate, simple guidance would be greatly appreciated! I have tried to make all the settings on the new computer match the old, but am not getting anywhere. TIA!

I'm using Thunderbird 115.8.1 in 3 similar PCs in 3 different places, all running the same 4 programs.

I need to remove just one of the programs from one of the PCs.

Will this do any damage to any of the 4 programs still running in the other 2 PCs?

Hi,

I just got a new laptop and installed Thunderbird, which I've had for years. Tons of contacts, using two email addresses. One is with Spectrum and the other is through Bluehost (my website).

I was able to figure out how to download the emails from Spectrum, but when I click on email, I get empty box, no details within the email. What happened?

Also, I don't have any contacts. Where did all my contacts go?

Please help. Email is my lifeblood with work. I'm also self-employed, so no technical help from employer.

Thanks so much, Patti P.S. Would love to speak to a human if at all possible. This is so challenging for me.

I have used TB for a long time now and never had this problem. If I configure it on a new PC (Win 10 Pro) to get mail from a zoho hosted account, hitting mail download generates a bit of activity at the bottom of the window but no emails downloaded (I have checked there is one there) and no errors. I've disabled AV and no change. I'd like to see the POP3 traffic to try and diagnose the problem. How do I do that please? There seem to have been various generations of how this was done and the help is confusing - I've tried what I think are latest instructions but don't see an error console. Is there simply a way of getting the traffic spat into a text file please?

I have spectrum webmail on the tb's homepage but it cannot send or receive emails from other accounts. It says "cannot connect to nycap.rr.com". Unfortuneately it never says why it can't connect.

Just installed latest TB. Went to PB and copied the non-#PB# and non-.msf files to Mail/Local Folders, including the subfolders Nothing showed up. Tried the latest ImportExportTools - blank

Would love to get rid of PB but really need the old files.

I have Windows 10 with outlook 365. I just downloaded Thunderbird 115.7.0.

When i try to use the import tool, it says "No profile"

I need my addresses!!

and Calendar

Hi,

I recently migrated two of my email accounts to a new laptop using Thunderbird, and I've encountered an issue with the search functionality. Although I can successfully search and find emails, the count for emails "To me" and "From me" incorrectly shows as "0" despite there being visible emails that were sent from my old laptop. This issue is affecting my ability to track sent and received emails accurately. Could you please assist me in resolving this discrepancy?

Thank you for your assistance.

Hi,

I've updated to Sonoma on Mac and unable to start Thunderbird 115.8.1 (64-bit) which uses an external drive for my mail accounts. I'm getting the following error in console:

System Policy: thunderbird(2230) deny(1) file-write-create /Volumes/ExternalDrive/Mail/Thunderbird/Profiles/abcdef123.default/.parentlock

There is no .parentlock file, and it looks like some problem with SIP permissions. I thought I could force it to re-request permissions with:

tccutil reset SystemPolicyRemovableVolumes org.mozilla.thunderbird

...but no luck.

Any idea how I can either a) force it to request the SystemPolicyRemovableVolumes permission, or otherwise fix the issue?

Thanks,

Bramble

I'm building a new laptop to replace my old, and have both installed Thunderbird on the new computer and have copied over the entire MAIL folder for my Profile.

All my subfolders appear and all seem to contain what they should...except my INBOX. The INBOX appears, but it is empty. The INBOX file that came over with what I migrated is around 2.9MB, so it sure isn't empty.

How do I fix this to be able to use my new laptop with my proper INBOX?

Thanks!

John Fusi [removed email and phone# from support forum]

I'm running Thunderbird 115.8.1 (64-bit). On Jan. 29 I left the beta program after several years to return to the release version because of problems with the beta at that time.

Last year, still in TB Beta, I had switched my two email accounts from POP to IMAP. At that time I moved all my mail folders (except inbox, trash, and other system folders), and about 14 years of archives, to the Local Folders account to avoid the cost of storing them on a mail server. There were no problems. At year end I archived my 2023 emails from my folders in Local Folders to my archive in Local Folders, preserving the folder structure, and everything worked normally.

When I left TB Beta a month later I tried to replicate my folders, including the archive folder, in the new profile for TB 115. Then I manually moved folders from my TB beta profile to my new profile folder (C:/Users/billf/AppData/Roaming/Thunderbird/Profiles/84xm6dz9.default-release/Mail/Local Folders/). The folders showed up within Thunderbird, then some of them disappeared briefly but then reappeared. A few days later about 80% of my folders, including the archive folder, vanished completely and haven't returned. I checked the file system and they were gone.

Today I tried again, restoring several .sbd folders and .msf files - most importantly the archive - from my HD backup from mid-February when everything had seemed to be working. They're still in the file system - so far - but none of these folders are now visible in TB. The account settings for Local Folders don't mention archiving at all.

I hope someone can tell me how to get my old folders and especially the archive back, and stable. (As I rebuild my folder structure in TB I'm giving the folders new names so they won't be overwritten if my folders from January come back.)

The setup screen popped up when I tried to start Thunderbird. I had to reset Windows 10 and doing so my Thunderbird disappeared. I am using High Contrast mode and sometimes white text gets hidden in a background color. I was kind of expecting a text message. As I progressed through the set up screen I get error messages when I try to click on Done. Above the Done box is some blue text that I can't read clearly. The blue text generates a message about IMAP already being there when I click on Done. There appears to be no correct way to click on Done. When I click on Cancel my email pops up with Local Folders highlighted. When I click on Inbox it looks like every thing is back to normal. I do want to ask someone to add a vertical scrollbar to the setup screen. Otherwise I have to go through the Windows Setting screens to resize everything to get it to fit on my desktop. This also requires changing my font size for some reason. At this point I am becoming really frustrated with Windows 10 - which Mozilla has nothing to do with.

Every 2 years, when a new Ubuntu LTS version comes out, I need to migrate my cloud based mail server. After I have transferred the domains and set DNS to the new server IP, I always have the problem, that my existing thunderbird imap mail accounts don't work properly anymore. K9 mail on my android devices doesn't have this problem. Sending mails does work, but the imap connection to my mail accounts is broken. I tried using the IP of the new server instead of its DNS name, but this didn't help either. The only way that works, is to add a new account. This is very nagging as I then need to manually edit all my adapted settings and my various mail identities. Is it a generic problem with TB, possibly with the server certificates? Or is there another way to change the imap server of an existing account?

Thunderbird trying to download email from POP3 BELLSOUTH.NET server. The downloads are set for 1 minute they stopped happening mid-January on the PC. These downloads continue to work successfully on the Android c-phone. What do you suggest?

Thank you, George W

I use Owl to receive my emails on Thunderbird. This has been working fine, but stopped round about my renewal date. I have re-added all my account details and can get the data to come up, but it doesn't stay. Every time I close Thunderbird, so all the folders and emails disappear too. Please help. I have tried contacting the Owl Support several times by email, but they have not replied!

I am trying to move back to Thunderbird from Apple Mail. The issue I am having is that Thunderbird is not pulling my sent messages on my Mac or in Linux. When I used Thunderbird in the past this was not an issue. I checked the forum and my iCloud and Fastmail accounts are set up as IMAP. What has me confused is that Thunderbird pulled three messages with very old dates but nothing else.

I don't understand inglish, sorry bonjour, je viens de changer de PC et je n'arrive pas à mettre mon compte mail live.fr dans thunderbird J'y ai des archives importantes pour moi. Pouvez-vous m'aider? merci

nd used TB the entire time - actually used TB longer than that because I started back in Houston

Anyway, stuck with Gmail at this point but I canNOT get TB to work with my Gmail.

ANY help will be MUCH appreciated because, simply put - I freakin' HATE Gmail's interface.

Whenever I try to log in to my TB stuff, I get...

400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.