Форум поддержки Thunderbird

Some time ago, two of the folders in my Inbox have had their icons changed to the same icon used for Drafts. I cannot figure out how to get their icons back to the typical Folder icon and these two folders cannot be moved in the list of folders to rearrange their order. Please help.

I'm having trouble re-establishing email accounts in Thunderbird. I managed to drop them in the process of going to version 115; I don't know how but I did.

Now when I try to add them back I can get through the process (Tools > Account Settings > Account Actions > Add E-Mail Account) and enter the user name, email address, and mail server names and port settings for the various domains I use. All goes well until the final phase when it tries to validate the password. The final message says "Unable to log in at server. Probably wrong configuration, username or password."

I've done everything I know to do to fix this. I've changed passwords, checked, re-checked, verified, checked re-checked and re-verified the domain's POP3 and SMTP server names and port addresses all to no avail. I'm having trouble with my ISP's (grandecommunications purchased by Astound Communications) support on issues with email addresses that use their domain (@mygrande.net) but I'm also having the same problem with gmail domain (@gmail.com) addresses.

I would abandon the email addresses if it weren't for the fact that some of the email on servers is critical and needs to be downloaded to my system. Also, I can't log in to some accounts because the companies use 2-step authentication that involves sending codes to my email addresses instead of codes texted to my phone. This has reached near crisis proportions as I cannot reach those companies except online which requires 2-step authentication using those email addresses that I cannot set up again in Thunderbird.

I'm willing to take screenshots at each step if that will be helpful. I'm afraid that I've dealt with the problem for so long that I'm making the same mistake repeatedly but not recognizing that I'm doing so.

Any help will be greatly appreciated.

I was deleting large quantities of e-mails to free up space. I'd highlighted over 600. Thunderbird asked if I was sure I wanted to select them all, I said yes. I'd intended to then hit delete.

Unfortunately, Thunderbird decided to try to open all the e-mails, in separate tabs. Of course, it can't.

Big problem is I can't stop it from trying. I have let it crash and selected "re-open", let it crash and selected "quit", tried to x-out the e-mail tabs while it is working (it won't let me), I have x'd out of Thunderbird myself, and restarted my PC.

And, still, when I try to start Thunderbird, it opens and immediately starts trying to open all those tabs again.

Please tell me how to make it stop! I made one bad click ...

My Thunderbird email app quit receiving new messages 6/13/2023 and I've had to use a different way to get emails on my laptop (note that it works fine on my pc) I finally got around to searching for answers and noticed a Mozilla Support thread that mentioned if the Connection Security is turned to NONE then messages are received. This worked for me too, but it doesn't feel safe to keep the security turned off. What can I do?

I had a crash in Kubuntu 22.04 with Thunderbird (up to date 115, German language). I set a Master password for Thunderbird. I installed then Kubuntu and Thunderbird again and Thunderbird without Master Password. I have a backup of the private email key (*-secret.asc exported from Thunderbird!), but it is not possible to import the private key. All I get is „Failure File can not be imported“. What is the problem and how to solve it? I did new installations (without master password) before and it worked. It’s a really big big problem for the email system if the (Backup) keys can not be imported after crashes or new installation of the system.

I was able to get emails until update. How do I fix this? I have re-downloaded and still no emails. Is Mozilla going to fix this problem? Since I can't get emails you won't be able to email me unless you fix Thunderbird. I just donated a few days ago and now I get nothing.

Bonjour, depuis 2 jours mes 2 comptes de messagerie (jprobbe75@gmail.com et jprobbe92@gmail.com) sont bloqués par google. J'ai suivi votre tuto, mais en vain...pouvez vous vous connecter à mon mac pour analyser ce qui cloche? Merci JP ROBBE

Each time I try to send an email it tells me to select a certificate for Authentication. Each time I do this if I select any of the options and hit okay it does not work. But if I just hit cancel it sends the message I'm not sure how to get this error message to stop popping up or just go away all together or what the issue is in the first place.

Hello,

I have been using Thunderbird for about 15 years, primarily with version 52.1, on multiple computers, with multiple accounts. Currently I have one commercial google account, and three zoho.com accounts, and I'm using the latest version of Windows 10 Pro 64.

Today, when I went to check my emails, the zoho accounts has THOUSANDS of old emails, six months old or more, with recent dates and times shown, and multiple copies of each email. The total was about 80 thousand, and still counting. The Google account was fine.

So I closed Thunderbird. Then I went to zoho.com to get a web view of my accounts, assuming that they had been hacked. But to my surprise, everything looked normal there. Just my regular emails.

So I went to another computer, and found the same problem with Thunderbird. So I assumed it was something to do with the old version of Thunderbird, and started doing upgrades. When I got to version 68.1, the craziness stopped. I could check accounts, and it came back with no new emails, so I was relieved.

But I did not like the look of 68, and could not find any add-ons or extensions to make it look better. So I decided to continue upgrading, hoping a newer version would look better, or have more options.

When I got to version 101.2 I was really impressed with the colors, but then it went crazy again, downloading thousands of emails. So I kept upgrading to the latest version, 115, but the problem did not go away.

So now I am stumped. Is it something in my settings? How can I fix this? Please, please help!

Thank you, Dave Morris

When I transferred my icloud email account to TB only a few of the 15 folders were transferred. Troubleshooting first with Apple, I was told to delete the account and re-create it. I did but that did not restore to lost folders. How can I get the rest of my folders to transfer?

Can one have Thunderbird with the following privacy rights? • Erase my Personal Data now and in future; • Cease the processing of my Personal Data from the moment it begins; • Restrict the processing of my Personal Data from the moment it begins; • Do not sell or transfer otherwise my Personal Data to any third party at any time, including Amazon, for example. Is there a way to have Thunderbird and one's privacy rights respected? Perhaps installing Thunderbird without its email function? Please advise. I would have no objection to the entire Thunderbird array of apparently wonderful parts should what reads in its Privacy terms document as fast and loose personal data collection and flinging about -- with all due respect to all of you otherwise.

G. Melville

hi since thunderbird updated (115.6.1) when I want to print or forward an email it includes tons of message data that I do not want So to print a 3 line email I need two to three pages for unnecessary message data. how do I get rid of that. It never did it before.

Also at least 3-6 times a week I have to reenter all my passwords with hotmail, which is very tiresome, and sometimes it tells me it has been entered too many times

Help please Gwynne

For several weeks I have had to go to webmail to get mail. It is there, but Thunderbird is not downloading it regularly...only sometimes. I have uninstalled T, and re-installed it several times. Sometimes this made a difference and downloading resumed, but for the past 24 hours no mail has downloaded. It is time to quit T?

I have a folder called "Sync Issues," that has two subfolders. I did not set these up and I can't delete them--I get the message "Command Argument Error. 11.". I'm running TB 115.6.0 (64-bit) on Windows 10 Home. Email is MS Outlook (web version). No add-ons, security software Windows and Malwarebytes.

TIA