Форум поддержки Thunderbird

I think that I need to completely uninstall TB Something went wrong on one of my computers, and it couldn't connect to the server. It works on my other computer.

I decided to uninstall TB that had the problem. I did that, but when I reinstalled it, it had all of the same settings and problems. I used RevoUnstaller. because it said When I reinstalled it, all of the stuff and the problem were back.

What is the best way to fix this?

I have two email addresses on Thunderbird. One is working fine while the other Jwhite7@shaw.ca quit loading on April 8th, 2024. Do not know what happened. Need help

I'm at a loss, and I'm being bounced around by a ping pong by Comcast and Optimum. Let me state some facts. 1. The error I'm reporting here, I have NEVER EVER seen before. 2. I have 2 email comcast email addresses, they have worked with Thunderbird for over 15 years- no issues. 3. Optimum is my ISP for the past 5 yrs- no issues like this. I don't have an email address w/them. Seems they don't provide them anymore I was told by their rep!

Earlier last week I noticed I was not receiving emails at all from on my iPhone. I use the iPhone Mail application for email.

I opened Tbird this morning and saw this WEIRD message for both comcast email addresses.

Sending of password for user xxx@comcast.net did not succeed. Mail server mail.comcast.net responded: [AUTH] Temporarily blacklisted IP Address - try again later

Then the following window in Tbird appears both accounts each.

Login to server mail.comcast.net with username xxx@comcast.net failed Retry, Enter New Password, Cancel

No idea what the above blacklist error means.

I called Comcast. We checked/reset the passwords on the accounts in the comcast webmail, I changed them in Thunderbird. I checked both inboxes, and there were over 40 emails I never received in Tbird, nor on my phone, inside Comast's webmail.

Using comcast webmail on my PC, I am able to send emails to myself from both accounts, and reply. My friends are able to send me emails to both accounts. However I can only see the emails on my phone, NOT in Thunderbird.

Here's the more weird part.

My primary comcast (#1) email address on my phone works ONLY when I'm using my cellular data. If I connect to my ISPs router, I cannot send/receive email at all from comcast, and using Apple's mail app, I cannot send email using the gmail account that I have in Mail also. The gmail is independent from comcast.

If I disconnect from Optimum WiFi router, then the following works: 1. Gmail- can send/receive email 2. Comcast email #1 (Primary)- can send and receive emails from/to anyone 3. Comcast email #2- can only receive email, it cannot send at all.

When connected to my WiFi both comcasts read same error in Mail app with "Cannot Get Mail, xxx is currently unavailable"

And no matter what I do- Thunderbird continues to give me the above error and nothing can be sent OR received in Thunderbird.

I have no idea where to go on this one.

Thanks in advance.

Hi,

My issue is that my Thunderbird sent folder is not showing any emails that I send from my iphone or ipad, whether I use the native Mail app or the Microsoft Outlook app. I can't find these sent emails in any folder in Thunderbird.

I'm using an Exchange email account from my university. Using Thunderbird 115.11.1 (64-bit) on Windows 10.

My iphone and ipad are running iOS 17.5.1.

Emails sent from my iphone or ipad do appear in the sent folder on my university's webmail interface which is outlook.office.com.

If this is relevant. in Thunderbird's "Account Settings" under "Copies & Folders" it's set to "When sending messages, automatically ... Place a copy in ... "Sent Folder on ... <myemailaddresshere>" -- if that helps.

I searched but haven't found any information online about this issue.

Thank you,

kate

Hi, I downloaded messages from an university account to a local folder created in Thunderbird. After doing so, I deleted the online messages to make room for more messages, since the university account has very limited space. However, the donwnloaded messages are only visible in preview mode, with a short truncated text. If I click on them it shows a blank message, and attachements are missing too. I already did this before and it worked well. Any idea what was wrong this time? Is there still any way to fix those messages (they are not available online anymore)? Thanks!

I get the infamous "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections" error in Thunderbird. I just moved to a new Windows 11 laptop but have signed-off the old unit and old phones, leaving just two devices in Google / Security. Obviously, I have reduced the IMAP connections to 1 on the PC. Still, I cannot get emails on this new PC; before reducing the devices, I could get emails on the old PC, the new phone, an iPhone, and an old phone. Turning off the fire wall does not help. I have done many variations of uninstalls / reinstalls on likely combinations of devices. I won't repeat those here but the net outcome seems to be: uninstalled / reinstalled Thunderbird - no effect

shut down new computer and fired up old computer and Thunderbird retrieved new messages immediately

downloaded and installed eM Client - immediately connected and retrieved new messages

downloaded and installed MailBird - immediately connected and retrieved new messages

started Thunderbird and received the too many message.

I just finished a round of installing / reinstalling Thunderbird but with all the AppData/Thunderbird/ folders / profiles deleted. The Wizard failed to identify the server information, which I supplied based on the three sets of working parameters (Tbird, eM, MailBird) but the error this time was a could not connect due to the Username and Password not agreeing.

I don't want to give up Thunderbird but I am out of patience. Please advise if there is some hope for a software fix. I have wasted too much time on this already pursuing a universe of possibilities. Thanks, Don

When writing an email message, periodically the cursor jumps to the subject line.

A prior thread recommended unchecking the hardware acceleration option at Settings / General / Indexing -- though that has not worked for me.

Does anyone have a solution?

Subfolders Expanding Too Quickly On Mouse Hover Over Main Folder *Still* A Problem

I saw a past thread claiming this problem has been fixed, but it definitely has not been fixed when it comes to dragging and dropping emails into a main folder.

Subfolders expanding (when hovering to drop/move an email) should be timed longer, and we need flexibility to time how many seconds it takes.

We need a way to set the timing of the expansion to only happen after 'x' seconds so we can manually adjust the timing.

Please fix this. It is really irritating and time consuming to have to constantly reclose subfolders.

thanks

Eric Brooks SF, CA

Please provide guidance on how to fix this issue. When I attempt to transmit an email I get the error: "Add security exception, Location: smtp.aol.com:465 This site attempts to identify itself with invalid information." When I Confirm Security Exception I get: "Send Message Error: Sending of the message failed. Peer Certificate issuer is not recognized. The configuration related to smtp.aol.com must be corrected." I cannot receive any emails either. No error message just no new emails since 5/29/2024. I have verified the settings needed and checked my system that they are correct. As this happened after an update I think this is your bug.

Two related problems I think:

1) I have never used the Archive facility, and I've unchecked the box in the Copies & Folders | Message Archives | Keep message archives in - for all the mailboxes. But I'm still getting *some* messages appearing in the Archives mailbox that now has no subfolders. And I never type "A" when reading a message. Some messages just appear there. They are duplicated in the Unified Folders.

2) On a random basis (every couple of days) the Archives folder gets several blank messages the date of 12/31/1969 that I can't delete or read. They can't be marked as read either so they stay in bold. And a little while later they're gone.

I am running Total Defense as an anti-malware, and I saw elsewhere the suggestion to turn off scan of the mailboxes, but wouldn't that leave me vulnerable to malware that comes in via emails?

Any idea what's going on? TIA!

Hi!

What is the way to tell thunderbird to index IMAP folders in global-messages-db.sqlite which are not stored locally?

And a more generally, how does this part work, message indexing and remote IMAP folders not stored locally? Here, after removing the database, thunderbird indexed only some very limited set of IMAP folders in the Gloda, but not all of the folders, despite all are checked for "Include in global search". Or maybe it didn't even index whole folders, - I can't say for sure.

Thanks,

/mjt

Please help me with bt password . its not being accepted. new one not excepted either .old ones not accepted. What can I do? I have maybe important emails I cannot open. Please advise me in simple steps please.

Hi, I know 95% likely NOT to be Thunderbird but hoped someone might have some advise.

With TSOHost & they recently migrated me to xxxxxxxxxxxx.prod.sxb1.secureserver.net (no choice) I think this is a GoDaddy server.

emails use to Go instantly (talking about the delay between pressing send & it going, so I can go on to the next. Not how long it takes to get to the received. Now 4 to 10 seconds, I guess 6 or 7 seconds on average. Short emails, no attachments, size seems to make no difference.

SSL & ports etc. all seem fine, it works, just slow. Not changed anything else in TB apart from the server name.

Is faster direct from webmail but prob. around 4 seconds.

Thankfully receiving is just as fast as before, again the update of what is shown, not from X to Y. TSOHost once moved me in error & I had similar slow but also on receive, might open TB & it was 10 - 20 seconds, I think even longer, before incoming were show & updated. I got them to move me back. I think then it was GoDaddy underneath. TSOHost say its down to the client, which seems unlikely if the day before migration it was OK.

Any advise/ideas. May not seem a lot but doing through lots of short emails, it does slow you down.

Can't see how virus detection could be involved, as nothing changed, perhaps a difference server, Windows defender is doing some more stuff, wild guess?

Using Thunderbird 115.11.0 (64-bit) on Manjaro (Linux - fully updated). Thunderbird is a great and fantastic email client and I will always appreciate Mozilla for its principals.

I'm using IMAP and I moved some messages from a Gmail account to another IMAP account and somewhere along the way, an additional 10,000+ emails have been duplicated (about one third).

How can I systematically remove duplicates without the use of an add-on? The reason I don't wish to use an add-on is because every add-on I've found requires the following permission Have full, unrestricted access to Thunderbird, and your computer. and that is absolutely terrifying.

Are there any remedies for (systematically) handling duplicates without handing over all the keys to the kingdom?

I use Thunderbird to check the 15 different email accounts that I have to respond to. On the 4th of June it just quit sending or receiving emails. I tried deleting some of my emails but it hasn't helped. Do you think I haven't deleted enough or would there be another reason for it to quit working.

TWO issues: 1. TB use to display emails in the INBOX immediately. Now I have to click another folder then go back to Inbox for the emails to be visible.

2. Emails with the red flame are junk emails. I think those use to automatically go to the Junk folder but now they're showing up in my Inbox and I have to manually send them to Junk folder. Am I wrong on this or has something changed?

I have the Select Messages column switched on, with its handy checkbox for selecting multiple messages, usually for deletion or filing out of my inbox.

This works perfectly except that a collection of selected messages will instantly become unselected if the user clicks on a message instead of inside a checkbox.

In my head, if there's a checkbox it should be sticky -- in other words, the only way to deselect all selected messages would be to use the "deselect all" checkbox at the top of the column. In its current form, it's actually easier to NOT use the checkboxes and hold down the ctrl key instead, to select/deselect odd messages.

The existing behaviour seems so odd that I wonder if I've missed a configuration step somewhere. But if this IS the way it is, can I ask the devs if they might consider taking a look at this behaviour and finding a way to improve it for the more shaky-handed amongst us?