Форум поддержки Firefox

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting mode, still crashes instantly. I've refreshed, revo uninstalled and cleaned everything firefox related off my system and reinstalled but still have the exact same issue with a fresh install.

I managed to get the crash log from the backed up folders when it reinstalled. Any suggestions?

crash.main.3

1670088662

fbd2ad10-c248-431b-b993-7088ce929a8d

{"AdapterDeviceID":"0x73df","AdapterDriverVersion":"31.0.12029.10015","AdapterSubsysID":"66011eae","AdapterVendorID":"0x1002","Add-ons":"formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:107.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1","AvailablePageFile":"30751068160","AvailablePhysicalMemory":"28039573504","AvailableVirtualMemory":"138522591469568","BackgroundTaskMode":"0","BlockedDllList":"","BuildID":"20221128144904","CPUMicrocodeVersion":"0x26","ContentSandboxCapable":"1","ContentSandboxLevel":"6","ContentSandboxWin32kState":"Win32k Lockdown enabled -- default value is true","CrashTime":"1670088662","DOMFissionEnabled":"1","DOMIPCEnabled":"1","ExperimentalFeatures":"devtools.inspector.compatibility.enabled","GPUProcessLaunchCount":"1","GPUProcessStatus":"Running","HeadlessMode":"0","InstallTime":"1669865234","LauncherProcessState":"0","MinidumpSha256Hash":"51bc9c70e924a438bf4b6828bcc83b340fd9cbd9b80b33bd22ad8138b8cd928a","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"8","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=107.0.1&buildid=20221128144904","StackTraces":{"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"modules":[{"base_addr":"0x7ffcca2e0000","code_id":"6384DBD073e4000","debug_file":"xul.pdb","debug_id":"04E5FCC92CEAEC1A4C4C44205044422E1","end_addr":"0x7ffcd16c4000","filename":"xul.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0780000","code_id":"6384DAA1222000","debug_file":"nss3.pdb","debug_id":"2F9F8CF8954FE95B4C4C44205044422E1","end_addr":"0x7ffcf09a2000","filename":"nss3.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0c40000","code_id":"6384DA8Ab6000","debug_file":"mozglue.pdb","debug_id":"F7711B5F440BC7E74C4C44205044422E1","end_addr":"0x7ffcf0cf6000","filename":"mozglue.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffda5120000","code_id":"F5FC15A3111000","debug_file":"ucrtbase.pdb","debug_id":"A3F6745C6328B7866DD6274B30A35BA11","end_addr":"0x7ffda5231000","filename":"ucrtbase.dll","version":"10.0.22621.608"},{"base_addr":"0x7ffda6a10000","code_id":"2EE8ABD0c2000","debug_file":"kernel32.pdb","debug_id":"CFDB74A3879450D4C3ABDC9A45327D3F1","end_addr":"0x7ffda6ad2000","filename":"kernel32.dll","version":"10.0.22621.755"},{"base_addr":"0x7ffda7cf0000","code_id":"8A328C67214000","debug_file":"ntdll.pdb","debug_id":"49F757E05C19DD09795740D5F2B050E71","end_addr":"0x7ffda7f04000","filename":"ntdll.dll","version":"10.0.22621.755"}],"status":"OK","threads":[{"frames":[{"ip":"0x7ffcf08e7cc9","module_index":1,"trust":"context"},{"ip":"0x7ffcf08ad28e","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf08b6890","module_index":1,"trust":"cfi"},{"ip":"0x7ffccb55cbc4","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf0781497","module_index":1,"trust":"cfi"},{"ip":"0x7ffccbd65995","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaaa8c1","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaa89b4","module_index":0,"trust":"cfi"},{"ip":"0x7ffccacbb9ae","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf098d4a7","module_index":1,"trust":"scan"},{"ip":"0x7ffda6a20bff","module_index":4,"trust":"scan"},{"ip":"0x7ffcca2ff2bd","module_index":0,"trust":"scan"},{"ip":"0x7ffccab24516","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf07f03eb","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf0808cd0","module_index":1,"trust":"cfi"},{"ip":"0x7ffda5149362","module_index":3,"trust":"cfi"},{"ip":"0x7ffda6a2244c","module_index":4,"trust":"cfi"},{"ip":"0x7ffcf0c5fb37","module_index":2,"trust":"cfi"},{"ip":"0x7ffda7d4dfb7","module_index":5,"trust":"cfi"}]}],"unloaded_modules":[{"base_addr":"0x7ffd91e20000","code_id":"C77C2A209000","end_addr":"0x7ffd91e29000","filename":"KBDUS.DLL"},{"base_addr":"0x7ffda2c20000","code_id":"1E5C1B5315000","end_addr":"0x7ffda2c35000","filename":"resourcepolicyclient.dll"}]},"StartupCrash":"0","StartupTime":"1670088660","SystemMemoryUsePercentage":"18","TelemetryEnvironment":"{\"build\":{\"applicationId\":\"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\",\"applicationName\":\"Firefox\",\"architecture\":\"x86-64\",\"buildId\":\"20221128144904\",\"version\":\"107.0.1\",\"vendor\":\"Mozilla\",\"displayVersion\":\"107.0.1\",\"platformVersion\":\"107.0.1\",\"xpcomAbi\":\"x86_64-msvc\",\"updaterAvailable\":true},\"partner\":{\"distributionId\":null,\"distributionVersion\":null,\"partnerId\":null,\"distributor\":null,\"distributorChannel\":null,\"partnerNames\":[]},\"system\":{\"memoryMB\":32628,\"virtualMaxMB\":134217728,\"cpu\":{\"extensions\":[\"hasMMX\",\"hasSSE\",\"hasSSE2\",\"hasSSE3\",\"hasSSSE3\",\"hasSSE4_1\",\"hasSSE4_2\",\"hasAVX\",\"hasAVX2\",\"hasAES\",\"hasUserCET\"]},\"os\":{\"name\":\"Windows_NT\",\"version\":\"10.0\",\"locale\":\"en-CA\",\"servicePackMajor\":0,\"servicePackMinor\":0,\"windowsBuildNumber\":22621,\"windowsUBR\":819},\"hdd\":{\"profile\":{\"model\":null,\"revision\":null,\"type\":null},\"binary\":{\"model\":null,\"revision\":null,\"type\":null},\"system\":{\"model\":null,\"revision\":null,\"type\":null}},\"gfx\":{\"D2DEnabled\":false,\"DWriteEnabled\":true,\"ContentBackend\":\"Skia\",\"Headless\":false,\"EmbeddedInFirefoxReality\":false,\"adapters\":[{\"description\":\"AMD 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Autofill\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"pictureinpicture@mozilla.org\":{\"version\":\"1.0.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Fixes for web compatibility with Picture-in-Picture\",\"name\":\"Picture-In-Picture\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"screenshots@mozilla.org\":{\"version\":\"39.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Take clips and screenshots from the Web and save them temporarily or permanently.\",\"name\":\"Firefox 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auto\",\"userDisabled\":false,\"appDisabled\":false,\"version\":\"1.3\",\"scope\":4,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19329,\"updateDay\":19329},\"activeGMPlugins\":{\"gmp-gmpopenh264\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1},\"gmp-widevinecdm\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1}}},\"experiments\":{\"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107\":{\"branch\":\"active\",\"type\":\"normandy-prefrollout\",\"enrollmentId\":\"de776ac1-09f7-434c-8324-c9dcf025861f\"}},\"services\":{\"accountEnabled\":true,\"syncEnabled\":true}}","TelemetrySessionId":"31be4fe5-2196-44d6-ae7c-dcc324afe913","TotalPageFile":"39581507584","TotalPhysicalMemory":"34212798464","TotalVirtualMemory":"140737488224256","URL":"about:home","UptimeTS":"13.01168","Vendor":"Mozilla","Version":"107.0.1","Winsock_LSP":"Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 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Hello, I somewhat recently noticed (maybe about a month ago) that my overflow menu disappeared and an "Extensions" menu appeared in its place.

I've already created a new profile and switched to it, with no success and I'm not sure what else to try or why it went away to begin with (and why this Extensions menu is now here and won't go away).

Any help would be greatly appreciated

The entire Firefox UI freezes frequently after updating to 107. The freezes occur while navigating to a page or shortly after (e.g. clicking a link or entering a search term into the search bar). The freezes last for about 2 to 10 seconds. During the freeze the entire UI is unresponsive and does not respond to any mouse or keyboard input. However, animations like the page loading spinner where the favicon is on the tab continue to move.

I am unable to log on to my Synology Diskstation 220+ using the Firefox browser. The device is accessed through my local IP address. I have no trouble using the Microsoft Edge browser. This problem has existed for several months and I cannot figure it out. On Firefox I have checked the ad blocker and disabled it. I tried clearing the cache. I would appreciate any ideas people could suggest. Thanks.

Hi! under accounts.firefox.com/settings the language displayed is Norwegian Nynorsk even though i have set Norwegian Bokmål as my prefered language in the Firefox browser settings. I couldn't find a separate language setting on the accounts.firefox.com/settings page so im guessing this a bug/oversight/mixup when the browser attempts to look up the preferred language set in the browser?

I've attached 2 pictures showing my Firefox prefered language setting and my accounts.firefox.com/settings page.

Norwegian has two official written standards Bokmål and Nynorsk.

https://en.wikipedia.org/wiki/Nynorsk https://en.wikipedia.org/wiki/Bokm%C3%A5l

I am often frustrated to find that with some sites I can see the Save this login? prompt, and I click to save it, only to find later that the website name and password do get saved, but the username/account name is NOT saved.

I can see this saved login with a search by website name, and it will display this with the text "no username" in parentheses in the username field. And I can edit it to add the username manually, to make it more useful. This does not happen with all websites...

This has been true for a couple of years, so I don't know when I first saw this.

I see a few archived posts about this or similar problems but they are not too helpful. I prefer NOT to install add-ons to fix basic functions, or to download and run javascript to modify things that are not available as a user setting, to be lost when new versions come along.

Is this a Firefox bug?

Is there a way to correct this?

I believe I'm having the same problem as this issue, but it's now archived: https://support.mozilla.org/en-US/questions/1374927

Firefox Info: Version 107.0.1 Build ID 20221128144904 OS Windows 11

Specs: i7 13700k 32GB DDR5 Ram GTX 1080ti

Basically, I'm dropping frames when I'm tabbed into a game, in my instance it's World of Warcraft, but it could be with other games too. I suspect it's something to do with Windows 11 as I didn't have any problems in Windows 10 with my older computer.

Some trouble shooting steps I've taken is I've disabled all extensions, ran the browser in troubleshooting mode, and finally done a Firefox refresh and I still have the same problem.

I recorded a video of how it looks, it's at its absolute worst at 4k, with 2x speed on: https://www.youtube.com/watch?v=NuIaYJYGHEI

Any help or suggestions is appreciated, cheers.

Hello i have problem with theme's (i thinking that is this ) . The problem looking like in the picture - have no Pause/start button on twich.tv or fullscreen option just all options dissapear when stream starts playing ( when its loading i have those options). Can you please help ?

Hi, Firefox won't load any websites but other browsers do. Just get a blank screen and can't 'refresh' either (interestingly, Firefox View tab still works)

I have checked antivirus & firewall settings, and reinstalled Firefox several times. Any suggestions please? Thanks

On last update virtualtours made in our websites have a big problem. Console write errors:

Failed to allocate internal command buffer. WebGL context was lost. Uncaught Error: Bad WebGL context - maybe context was lost?

Please, open this page, look at it and fixed this.

https://sb360.online/cu0v2n

i get this error, An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[Exception: RSA user does not match CossEnterpriseSuite user!]

  CossEnterpriseSuite.UserCheckHttpModule.Application_PostAcquireRequestState(Object source, EventArgs e) in E:\Jenkins\workspace\iGO\iGO-Base\Base\CossEnterpriseSuite\Classes\UserCheckHttpModule.vb:243
  System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +223
  System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +220
  System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +1361

I have an on going problem with Firefox. Sometimes when I go to save a new bookmark, as soon as I start typing, the new bookmark vanish. I then have to go into bookmarks menu, find the new bookmark which may be titled "No Title" or just a "small square" and re-title it. As I start typing the first letter of the new Title. The typed letter appears on my screen and quickly vanishes. I have to retype the first letter again and then it works correctly. I have tried many things to fix this. Emptying Firefox cache, Refreshing Firefox many times, Running Windows 11 clean up corrupt files, making sure there is no spy wear of bad files on the computer. I have reinstalled Firefox many times but the problem quickly returns. ( I have wondered if something on my computer is corrupting Firefox, but I cant think, or find out, what it my be.) I have run the program Restoro many times which claims to correct problems but it doesn't fix this one. Had a technician look at it, but his advise was to contact Mozilla. The problem does not always happen and is worse when I first turn the computer on. It plays up on the first new Bookmark I make and then sometimes works correctly. My Bookmark folder is very large and contains much information in a Book, Chapter, Paragraph, Sentence structure. Has anyone experience this problem and how did they fix it? I use a dedicated Solid-state drive for my bookmarks and according to Samsung Magician it is working correctly.

Since the latest update of Firefox Browser, I can no longer watch Netflix and get an error code message: Netflix Error F7702-1003

If you get the error code F7702-1003 on your computer with this message:

   Pardon the interruption
   We're having trouble playing Netflix. Please make sure you're using the latest version of Firefox and try again. I deleted and downloaded the latest version of Firefox browser last night. Turned off laptop overnight and re-started it again this am. No change on Netflix Error msg. Netflix still works on my tv however. So I believe there is a problem with FIREFOX!!

I've had this issue for a while; I'm don't know what's causing it, as it's a very vague error that can be 'missing extension' to 'true needs to be 0xFF instead of 1 for bool values'.

I grabbed the source, and built a copy, and was stepping through accessing a custom built chain; I got a different error, this time I got SEC_ERROR_UNKNOWN_ISSUER. Which just means I didn't add the root cert to firefox(?) Yes, after adding the root, it connects just fine. Which lead me to think 'great next firefox it won't be an issue'... but wait, 107.0.1 release does have the error still; so, I checked out FIREFOX_107_0_1_RELEASE and built that. Again it worked....

So what can be the difference between building a debug release branch version and the released version of firefox that causes a difference interpreting certificates?

I have no issues with chrome or edge (although I did fix a issue with chrome that chrome stopped working, and I fixed 1 to 0xFF for a boolean setting in BASIC_USAGE extension, and then chrome was happy again.

https://bingodemos.com/ as it is currently configured fails. With SEC_ERROR_EXTENSION_VALUE_INVALID error I don't see a way to even see the cert chain, with the above unknown issuer, I can at least see the certificates with more information.

I had multiple tabs open that I was using, including the costco.ca page, when the update happened (I can't remember the exact details). All my other open tabs, and all pages since, have worked fine since, but the costco page does not open. At first there were options to check and something about a ceritficate. Now the address shows costco.ca444/Genericerror it says 'Problem loading page' in the tab heading. And the page shows '

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.'

There is no info on how to fix this - and I've spent way too much time trying to fix it. I added it to the exceptions page. No joy. Works fine in Chrome. Very frustrating.

I have Windows 11 on my PC. Is there a way to fix this? Might be an idea to add a link to how to fix it to the error message. Thanks.

I have 3 monitors on my Windows 11 PC set to extended mode. I would like to display Firefox across the 2 adjacent screens on the left (leaving the third screen on the right for other display). I want to run one web application, one tab, no other websites, etc in this Firefox displayed on the 2 screens. Of course that is easy to setup, but when I close Firefox (either using the X or exit button), Firefox initially reopens on both the original screens, but then reverts to the left screen only. Is there anyway to set Firefox to always open across the 2 monitors please? Thank you, Bruce

A week or two ago I was surprised when opening Firefox it asked if I wanted it to be my default browser as it already was default. I said okay and it opened but none of my saved passwords available nor were my bookmarks. I noticed that there were TWO Firefox icons on the quick start bar on my 2 month old Windows 11 laptop. I clicked the other icon, that opened and my bookmarks & passwords were there. I clicked Help -> About Firefox and both are the same version. I looked at Windows Apps and there's only one Firefox showing there. I don't know how to remove the second instance. I attached a screen shot showing two icons on the quick start bar, newly installed Firefox behind original installed version asking to become default browser.

I have been using Firefox for my Yahoo email for several years. Yesterday afternoon, it stopped working correctly. Only the most recent 10 or so emails are shown in each folder and the rest are greyed out. It no longer allows me to select mail settings and I cannot send emails. My email was still fully functional using Chrome, so I'm not sure the problem involves any changes in the Yahoo site. Has anyone else experienced this, and if so, is there a fix?