Форум поддержки Firefox

Hi there,

We use GMail/ Calendar/ Drive for our business. On the official account, I am seeing a continuous - multi-day - situation where my Google Drive won't load when I point my browser to it unless I do at least one refresh after getting to Drive and waiting for my list of folders and documents to show up.

In the mean time, the following error shows upon on the bottom left of my screen - "The server encountered an error. Please try again later." - this has persisted for over 2 weeks when I restarted using Fiefox earlier this month. I do not get this error when using Chrome or Safari.

Today, I am also not able to see the user who last modified a document or a folder last, as you can see in the image below.

Please tell me what I can do to fix this issue.

Thanks, Mahesh

I am in the process of moving all of our passwords into 1Password. However, I discovered that my wife has her Firefox set to auto login, but can't remember her user name and password. So, although she can use it, she can't change update the password. The fact that on setup, auto login is the default makes this doubly frustrating. So, is there any way to get to the password?

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link accounts. This is my credit card company. I removed Firefox from my Macbook and then re-downloaded Firefox and installed. Nothing has changed. My settings are correct, meaning that I should be able to have sites visited in history, yet only the one site populates, and I've been to a lot of sites today....the credit card/link accounts site is the only site that is in history. You can imagine how nervous I am right now about doing anything on line. I sure hope that someone will help out here.

iMac macOS 11.5 Firefox 90.0.2

Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting.

Restarting in Trouble Shoot mode doesn't help either.

The cause seems to be synchronisation - if I sign out of my account and no longer synchronise, the problem goes away and I can quit without Firefox crashing.

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome.

I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

So I was having some trouble a few days ago with a website that automatically re-directed as soon as I landed on it to another page. So I happily went off in the settings and disable the automatic redirect. Now a week or two later I'm sitting here going I can't find the setting anymore? I can't even search for it and have absolutely no results you would think searching for "redirect" in the settings pain would bring it up. it's probably something that got buried in developer tools that I would never be able to turn off/toggle again unless I get lucky with the right extremely memorable and easily accessible incantation in the about : config because that's just all so well documented. Is it a "1" is it a "0" is it a "5" which one disabled / enabled what is the other options do?

cześć, Posiadam OS Big Sur Mac Mini i mam pytanie, dlaczego na tym komputerze nie działa zapamiętywanie otwartych kart (przywracanie sesji)? Zaznaczyłam w opcjach: przywracanie poprzednich sesji, ale to nie działa. Nie rozumiem tego. Jak miałam Windowsa, to nigdy nie było z tym problemu. A pracuje przy kilkudziesięciu otwartych kartach i nie wyobrażam sobie, żebym miała je za każdym razem otwierać pojedynczo... Z jednej grupy wsparcia Apple dostałam informacje, że Mac ma swoją przeglądarkę: Safarii i żebym jej zaczęłam używać. Ale ja nie chcę innej przeglądarki. Mam za dużo zapamiętanych kart, żeby je przenosić i nie chcę uczyć się kolejnej aplikacji. Dodatkowo powiedziano mi, że Mac nie lubi innych oprogramowań niż swoje. Idąc tym torem, nie można by używać Photoshopa, Adobe PDF, i wiele wiele innych aplikacji, bo Mac ich nie wyprodukował... To jakiś absurd! Proszę o pomoc, jak otwierać przeglądarkę z kartami z poprzedniej sesji?

Martyna

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Firefox v90 on a Mac. Continual nag screen popping up telling of an update. None of the solutions presented by top contributors or moderators work. Nothing obvious or suggested in about:config. Nothing about putting policies in .json files in the correct directory.

It is as if Mozilla refuses to let you turn off that nag screen.

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either. the "Pocket" icon is in the menu bar, and I can save items to Pocket, but can no longer locate the page with the articles. "View List" does appear when you click the Pocket icon, but it also saves whatever page you're on whether or not you want to save it.

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded for the past 2-3 days has first gone into my Downloads folder instead, forcing me to re-download the file in order to get it into the correct folder. If this was for personal usage, I wouldn't care, but having to continually download business files is getting old very very quickly. Firefox has been my default browser for the better part of two decades. I really don't want to switch to Chrome or Safari just because Firefox won't let a power user customize their usage experience.

Hello,

I just upgraded to Firefox 98.0.1. And there doesn't seem to be an option to add Pocket suggestions to the homepage, as there used to be.

You can add Pocket articles that you've saved, but not suggestions from Pocket.

It used to be under settings - home - recommended by Pocket.

Has this been removed from the options?

Thanks, Taylor

Hello all,

I used to have this setting whereby I had an icon at the end of the address bar which I could click on to copy whichever link was current at the time. I reinstalled Firefox or something due to a problem I had and I can't seem to find that option anymore. I can't remember if it was an add-on or an option in Firefox itself as standard.

I'm using Firefox 89.0 on a Mac.

Does anybody know how I can get that icon back?

Thank you.

I haven't installed any new Add-ons for over a year but suddenly today the Telegraph.co.uk website is only displaying images. I disabled all Add-ons, re started FF but that hasn't fixed it. Safari is okay though. Mac 10.11.6 and FF 78.10.1esr Thanks for any tips, can't do without a proper newspaper. Kryters.

Firefox 91 no longer remembering frequently used bookmarks how can I go back to Firefox 90 keeps updating although update is OFF then all settings and bookmarks are lost

Since January 14 2022, my Firefox (and other browsers like Safari & Chrome) can't load certain websites, notably meetup.com and guardian.co.uk.

I've checked with both ISP and Apple support (Macbook Air M1 2020 on Mac OS 12.1). After running tests, both maintain there are no issues with internet connectivity.

I'm aware that Mozilla (as far as Firefox goes) is working on a solution and has offered a workaround. I have tried it and it doesn't work.

Does anyone have any suggestions?

Obviously people have asked this before, but those threads all seem to be closed now. The idea that a browser would not want to have a consistent UI with every other part of the operating system is absolutely nuts, so why is it not easier (or even automatic?!) to place the 'close tab' button on the left when running on a Mac operating system?

I have tried the solutions recommended here – https://support.mozilla.org/en-US/questions/1253751 – but without any success. Maybe someone could help me understand what I am doing wrong? Better yet, maybe Mozilla could remove the need for such workarounds and implement what ought to be a standard feature?

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Firefox. The browser window opens normally but clicking on any bookmark or typing a web addy manually does nothing...it just stays blank. When using a bookmark, no address propagates to the address bar. In an effort to fix this I have done Firefox refresh (a few times now), run Firefox in troubleshoot mode (a few times and at least once this caused Firefox to crash), uninstalled and reinstalled Firefox (twice, second time WITHOUT saving prior account settings), restarted computer and uninstalled adblocker.

Absolutely NO change from any of this. My laptop (Apple with Firefox) works fine and the desktop WILL browse just fine on MS Edge, so this is not a connectivity problem. Any ideas on fixing this would be greatly appreciated. TIA

Tim