Форум поддержки Firefox

Hi Mozilla Support,

I've been experiencing frequent crashes with my Firefox browser I've tried clearing cache, disabling extensions, and running in Safe Mode, but the issue persists. It is showing an error that is : secure connection failed

I also check this :[msbi([removed link])

Thanks,

Using Thunderbird 115.5.1 (64-bit) on Windows 7. For years Ive never had a problem with Thunderbird through many releases. With this release it is constantly locking up and requires a reset in Start Task Manager. Otherwise the busy indicator on Windows never changes.

Larry

when I attempt to open firefox, a window opens: xul runner error: platform version 120.0.1 is not compatible. minversion>=119.0.1 maxversion<=119.0.1 If I click the "ok" button the screen goes back to my desktop.

I am currently encountering an issue where firefox is giving me the PR_CONNECT_RESET_ERROR despite for no immediately apparent reason. I cannot access any website in Firefox.

Steps taken:

- I've deleted cache/cookies. - Disabled all firewalls and anti-virus software. - Removed all plugins / extensions. - Did a clean install of firefox (while keeping my profile). - Restarted my modem/router.

I have no proxy/vpn, so these are not issues.

Please help me!

Since approximately July 2023, Firefox gives me a beachball and pauses for about 10 seconds whenever I change between it and another app, or between one Firefox window and another. The same behavior does not occur with other browsers, likewise whether my connection is WiFi or wired.

I have No Proxy set in Network Settings. I am running a 2021 M1 Max Macbook Pro on Ventura 13.5.2.

I would appreciate any advice on how to troubleshoot and fix. Thanks.

Hi,

Ever since installing the latest Firefox update I can no longer access Microsoft Outlook - email. When I try I get the following in the search bar https://outlook.live.com/mail/0/. Then nothing

I can access my Onedrive account, no problem, but when I try to get to the email part I get the same search bar response. Then nothing.

Using MS Edge, no problem - all works fine.

I have cleared all temp i/net files, cookies etc

Any (simple!) ideas gratefully received

Thanks -

Jim

When on Facebook, Firefox will shut down the network connection so that it can't communicate anymore, no incoming or outgoing traffic through Firefox. I opened TaskManager to try to kill the process, but it leaves a single Firefox.exe process running and it CAN'T be killed. I've tried everything I can think of. In an admin command window, normally Tasklist to check for the process and then Taskkill /IM firefox.exe would work. It comes back with process not found, even though it's in the Tasklist and still running in the taskmanager list.

When trying to kill Firefox, it always says "Firefox is currently running" with the option of close Firefox or cancel. If you select close Firefox, the window just comes up again with the same question while leave Firefox.exe still running in the taskmanager. If you select cancel, the windows goes away and the Firefox.exe process stays running in taskmanager.

So I used Sandboxie (sandbox program) to open another Firefox window to continue, which works fine for a while until Firefox decides to shut down the network connection again. I even tried logging off the user account and logging into a different user account, Firefox is still there, running and still can't be shut down. It's like a bad case of Herpes or Chlamydia or something. Then all I can do is shut down and restart the entire machine.

So to reiterate, Firefox cannot be shut down and removed from the taskmanager process list using the typical right upper corner "Red X" kill, or by way of taskmanager "end process" or "end process tree" and cannot be shut down by an admin command window Taskkill command or logging off and switching users.

I don't know if the "autoscroll issue" is an inherent attached problem or separate, but I have that one as well. I'll be looking at asomething and Firefox with a mind of its own will scroll down maybe 2 to 10 threads, sometimes stop, sometimes continue scrolling all on its own. It's annoying as hell. I will try the layout.css "false" fix and see if that works.

Both these issues only occur on my cheezy 3rd gen motherboard/computer, so the specs for cheezyness...

Windows 7 x64 up-to-date DH77KC with i7-2700k BIOS: KCH7710H.86A.0112.2018.1025.1133 BIOS Date: 10/25/2018 8g RAM 256g SSD 1GB plus 2GB Hard Drives GTX-680 Video Card Soundblaster X-FI PCIE Card USB 3 PCIE Card 650w Power Supply

Any solutions would be greatly helpful...

Firefox (x64 en-US) is our primary browser on 2 different computers: a desktop and an HP laptop. Within days of each other, both Firefox browsers on the two computers began crashing whenever we tried to use them. There has been no error message. Nothing we have done has helped, though we have only tried to fix it on the desktop. We have uninstalled it and reinstalled it on the desktop. We have refreshed the reinstalled version. We have opened it in Troubleshoot mode and it still crashed within 15 seconds. Below are the 4 most recent crash reports from today's crashes:

Crash ID: bp-9104d928-4968-488e-ac3d-ed3000231211 Crash ID: bp-a4d3f2d0-6e18-4c22-85db-655d70231211 Crash ID: bp-dd6eafed-2fd7-4fb7-9a5b-960ac0231211 Crash ID: bp-3f979015-56d9-4a56-8f0f-d04f50231211

Many pages in firefox become unresponsive for me while loading and then appear to never finish loading. The address bar remains mostly functional, but:

• the page itself responds to no clicks or scrolls
• the favicon in the tabs above the address bar is replaced with an animated loading icon and stays that way
• the refresh button to the left of the address bar becomes an X and stays that way
• the cursor icon becomes stuck (e.g. if it was a pointer, it remains a pointer no matter where on the page I move it.)

One example page where this happens is the firefox 'Get community support' forums page itself which loads when I click 'ask now': https://support.mozilla.org/en-US/kb/get-community-support?exit_aaq=1

What's particular about my setup?

I have produced this behaviour when having no browser extensions at all, not even my password manager. I'm using firefox on Linux (Ubuntu 22.04 LTS). I found that on Ubuntu 22.04 LTS, it comes installed as a snap even if I install it with `apt install firefox`, and I really needed a non-snap implementation so that I could integrate my password manager. (I'm using 1Password. To integrate the 1Password browser extension with the 1Password desktop application, I can't have firefox sandboxed by snap.) Therefore, I installed firefox as a deb package using the instructions given on https://www.omgubuntu.co.uk/2022/04/how-to-install-firefox-deb-apt-ubuntu-22-04:

```

1. remove the Firefox Snap:

sudo snap remove firefox

1. add the Mozilla Team PPA to your list of software sources:

sudo add-apt-repository ppa:mozillateam/ppa

1. tell apt to prefer the PPA/deb/apt version of Firefox:

echo ' Package: * Pin: release o=LP-PPA-mozillateam Pin-Priority: 1001 ' | sudo tee /etc/apt/preferences.d/mozilla-firefox

1. tell apt to install future upgrades automatically

echo 'Unattended-Upgrade::Allowed-Origins:: "LP-PPA-mozillateam:${distro_codename}";' | sudo tee /etc/apt/apt.conf.d/51unattended-upgrades-firefox

1. install the Firefox deb using apt:

sudo apt install firefox ```

Is there a better course of action? Having this password-manager integration is essential to me.

I have some issue with spacebar on some sites with firefox. like in google search, the spacebar refuse to display two or more blank space in a row when the bar is pressed more than once. instead each press is added in the same blank space. means for example if i press space 4 times, only one space appear, but to delete that single blank space i need to press the "back space" key 4 times.

Similar problem with the search bar on the cookie setting (the page in preference where you can manage or delete your cookie list). several time the search bar doesn't write the letters i type. But copy/paste a text work, only keyboard doesn't work. I need to close and re-open the tab for the keyboard working again on the cookie list search bar.

My online pharmacy, connected to HumanaCenterWell, no longer opens in Firefox. A message "forgerock, redirect_uri_mismatch" appears. It did work until a few months ago and it does work on Google.

I have had many recent issues accessing things with Firefox. A couple examples are Slack and NEUP.gov. If I try to go to NEUP.gov it never loads. If i try to log into the University of Michigan enterprise Slack, via SSO, it says 400 Bad Request.

Both of these work fine if I do them on Chrome. I also talked to Slack, and they suggested it is not on their end. I don't want to switch to Chrome, but if I can't access the sites I need to on Firefox what else can I do? Any ideas on why this is happening would be appreciated.

if firefox is present on my computer it allows roboform to open websites but will not allow login to be completed even in microsoft edge or firefox If firefox is removed roboform works fine in microsoft I have uninstalled firefox several times and reinstalled to no effect including roboform as a FF extension

Firefox use a lot of CPU time ( it reaches 100% ) while watching youtube videos in 720p on Windows 10, and videos lags and stutters too much. Not using any ad blockers, non of plug-ins are on. It does work just fine on Ubuntu on the same machine Vids also were working fine on previous popular web browser known for its spyware

Using hardware acceleration is on in browser settings. Specs are: CPU: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 4,00 GB x64 Windows 10 Home edition 22H2 GPU: NVIDIA GeForce GT 635M

Firefox version 120.0.1 (64-bit), up-to-date

Currently, the width of the browser window is 958px, but why is there a left-right scroll on the YouTube page and a margin remains. I can't even erase it from the developer tool, is there any way to get rid of it? The scroll moves every time I pass YouTube time, and it's so uncomfortable.

Everytime I go to play games on my laptop I close Firefox for the extra resources and when I'm done I open it right back up, I have done this for YEARS but this time it didn't restore my session. I thought it would be as easy as the last time where I'd go click the Restore Session button but it isn't there so I spend two hours looking for solutions and found nothing. I don't know how this happened nor do I understand how this could happen in the first place, my Firefox hasn't crashed in months and I had already closed and re-opened it several time today.

I am seeing a very odd behavior. Sometimes, not always, it takes two or sometimes even three clicks to go to a link, especially bookmarks for some reason. That and at times I have to click on the address bar and hit enter even if I clicked a link to go to a new site. Mostly this happens with bookmarks and history items, but not always. I have disabled hardware acceleration and my few add-ons, I even put Firefox into safe mode to try to diagnose the issue further. Unfortunately I'm still lost and the issue presists. Any thoughts?

I'm using macOS Sonoma 14.1.2 and Firefox was just installed yesterday 120.0.1. The only extensions I have are AdGuard and 1Password.

I have noticed that when it occurs, I see the reload button cycle between the X and the Reload icon for like half a second and then does nothing else until I click on it. I have checked my Internet connection and it has been stable.