Форум поддержки Firefox

So, I started following instructions via this link: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

I first made sure Firefox and all my drivers were up to date, which they were. Moving on, using Troubleshooting Mode, I have yet to encounter any issues. The screenshot below shows the crash reports between yesterday and today. For some reason it won't let me submit the crash report from yesterday, as well as the first one that happened today. I'm also not sure why there are 4 crash reports generated for 10:05PM on 9/30, because Firefox only crashed once to my knowledge.

Here's the submitted crash report ID's, though: bp-35800b96-f14a-488f-b94d-94fa10211001 bp-ad3476ee-2ceb-4de1-a824-a49a90211001 bp-94812bc3-6e24-4454-a479-a6fc70211001 bp-a238a0fc-37f9-4b5c-b883-eb2cb0211001

And the "Failed" Unsubmitted crash reports: b8ab5181-c940-4177-ad4b-00ef7b99f84a be5771aa-ccc2-423b-b94e-5acbd65ec765

Typically I have these extensions installed, and I've never had an issue thus far: 1. uBlock Origin (also in incognito) 2. Adguard Adblocker (also in incognito) 3. Honey 4. Translate Web Pages (though it's left disabled, unless needed)

Why do I use two adblockers? Because one or the other isn't typically sufficient, and I find those two to work together the best.

Any help would be appreciated. Thanks!

Whenever I try to play a video, the video plays perfectly but there isnt any audio. It took me a while to recognize this problem because the audio works perfectly in youtube

I have already cleared the cookies and the cache, I have made sure to allow DRM protected videos, I have made sure to allow autoplay of media with sound in all websites, but nothing has fixed it yet

When I switch from external speakers to Headset, Firefox (YouTube) continues to play on the external speakers (but not on the headset). Firefox remains present on the volume mixer for the EXTERNAL speakers, but does NOT appear on the volume mixer for the headphones.

YouTube on Chrome is working properly.

I have updated my drivers, I have "refreshed" Firefox.

Basically when toggling back and forth between my external speakers (Realtek(R) Audio default Device and Headset Earphone: CORSAIR VOID PRO Wireless Gaming Headset Default Multimedia Device) Firefox is always playing on external speakers regardless.

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Whenever I restore previous session, off bootup or opening firefox with tabs being sent from another device loading in, restoring closes the tabs I just recieved and they don't show in their recent history since they didn't fully load. It happens every once in a while with me being mindless, but would be nice QoL when its a loaded webpage from an app on the phone I then send to the computer that gets lost and has no form of history.

First, the problem does not occur using Chrome or Safari. On one site I visit regularly I am no longer able to use the PM and comment functions. I have checked with the site's webmaster and am confident the problem is not at their end. Suggestions short of deserting Firefox?

Today I installed update 92.0.1 (64 bit) on Windows 10. Since then performance has been terrible on everything I do - typing, scrolling, opening a tab, etc, response time is measured in seconds and scrolling is very jerky. Other applications still work normally but Firefox is no longer acceptable.

Hi, Guys

I just got an email from Mozilla telling me about their new upcoming service to remove personal information from the web. In that email there was a link to someone's "free personal data removal workbook and credit freeze guide". I clicked on that link, and Norton blocked it as being a "dangerous webpage".

Norton also says "You attempted to access: https://gate.sc/?url=https%3A%2F%2Finteltech..."

And that, "This is a known dangerous webpage. It is highly recommended that you do NOT visit this page."

So, what's going on here? Please let me know.

John

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Greetings, at one point my Adobe Acrobat add on was available with my Firefox desktop version installed on my MacBook Pro (Big Sur 11.6); however, it vanished. I attempted to uninstall reinstall both Firefox and Adobe Acrobat, but it has not returned. Does anyone have any ideas on how I can get this back? Thank you!

You've sent me an email recommending 'The Forget Button' but where is it? It's all very well saying how good it is. I certainly don't have one where it is in your video so how do I install it? Grrr so frustrating.

Ditto the Relay thing for burn email addresses. The little video goes on about how good it is but where on earth is the facility?

Soo madenning!

Any help gratefully recieved.

Hi, Using Firefox 92.0.1. On a AMD 5900x with an Nvidia 3090. Nvidia driver 471.68. Hardware decoding doesn't seem to be working correctly on any website. I noticed this as when I adjust video colours and 'edge enhancement' in the Nvidia control panel it has no effect in Firefox but it works in Chrome and Edge. Simply sliding the colour down to black and white for example doesn't work. In task manager GPU video decode is sometimes used, other times no utilisation. Even if it's showing GPU decode being used the colours or Nvidia enhancements do not apply as they do in Edge or Chrome. I tried refreshing Firefox and no change. Is this the intended behaviour or is there a long running bug as a friend also has the same outcome? Thanks

When I try to open many, not all webpages, they don't load but flash very quickly repeatedly. I have used firefox for years and have never seen this before and these are all pages that previously worked fine

I used to be able to run Firefox without problems, but after updating to Monterey beta 8, I started getting pop-ups from MacOS telling me to force close programs. Firefox is using upwards of 30GBs of ram and swap on my 8GB M1 Macbook Air.

Measuring using about:memory spits out the following:

Main Process (pid 2140) Explicit Allocations

25,429.92 MB (100.0%) -- explicit ├──24,686.22 MB (97.08%) ── heap-unclassified ├─────472.45 MB (01.86%) -- heap-overhead │ ├──415.69 MB (01.63%) ── bookkeeping │ └───56.76 MB (00.22%) ++ (2 tiny) └─────271.25 MB (01.07%) ++ (31 tiny)

How do I limit the amount of RAM Firefox uses?

Unable to logon to QVC website but not when I use Edge browser. I am getting error message that something went wrong. I have contacted QVC and their answer is to use different browser.

Hi, Since Jan I am unable to send Emails to @was-luzern.ch I can receive them, but every mail I try to send is returned with this error message: Email error code 550: Emails from your address have been blocked by the administrator.

I just sent same mail via Chrome with no problem!

It seems this could be a Firefox related problem, any idea?

I keep getting errors on pages like Secure Connection Failed

An error occurred during a connection to www.amazon.com. SSL received a malformed Alert record.

Error code: SSL_ERROR_RX_MALFORMED_ALERT

I have HTTPS only mode turned off but it keeps setting everything to https.

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}