Форум поддержки Firefox

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was a time sensitive issue, I wiped a bunch of crap off my drive as fast as I could, and I guess somehow I deleted my browser bookmarks because the field now shows as empty when I open Firefox. I was able to track down the backup file, but it throws an error when I tell it to restore. Is there anything I can do about this?

Hello, Firefox randomly downloaded a file, with seemingly randomly name, that is 0 bytes and in download manager the source is moz-safe-about. It happened when I was accessing a popular wiki site. I opened the file in notepad, it was empty. I put it on virus total and came back negative, as it is an empty file. I've curbed through the support tickets here, using the keyphrase 'moz-safe-about'. I understand this was/is quite a common problem, but it still makes me quite worried and left a sour taste in my mouth, as I haven't understood any of the explanations. I have enabled firefox to ask me whenever it wants to save something (I have no idea why this isnt the default state). Happened on a somewhat fresh, updated win 11 installation. I'm also attaching more information here with a picture. Long story short: should I be worried? Am I overreacting and this is just some sort of a bug that occurred while getting a sites data? Thank you for your time.

How to restore cookies which have been deleted by mistake. I have accidently cleared all cookies from the cache. however, some of the important information from one of the softwares (Zerodha) was stored in the cache as cookies. Now the entire data is lost. How can it be recovered

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Hello! Can you help me sort out a little problem? I am reaching out to seek assistance with a specific issue I am encountering in the Firefox browser.

In my previous browser, when opening new tabs, they were considered active even if I did not immediately switch to them. This behavior allowed me to open multiple tabs, for example, by using the mouse wheel to open several videos from the main YouTube page. Subsequently, when closing the main page, the videos would be available in the order they were opened, facilitating a seamless viewing experience.

Upon transitioning to Firefox, I have attempted to configure the browser to replicate this behavior using the Sidebery extension. However, even with the extension, new tabs are not recognized as active unless I explicitly switch to them, making it challenging to maintain the desired tab activation order.

I have explored various settings and experimented with the Sidebery extension but have not been successful in achieving the desired result. In contrast, the Yandex browser, with the "Switch to the previous active tab when closing a tab" option enabled, behaves in the manner I am accustomed to.

Could you please provide guidance on how I can configure Firefox to consider new tabs active immediately upon opening, regardless of whether I switch to them immediately?

I added pictures to make it clearer what I'm talking about.

Thank you for your time and assistance.

I have had this problem for a while. I am not sure what to do so that I can fix this. Whenever I open a pdf or any application that can be opened in the browsers shows me two options for firefox browser. I attached a picture that will make it obvious what the problem is.

When I try to sign in to Delta.com, on my Macbook air, where I have an account and go there frequently, today I cannot access. Even when I try to reset my password, the page will not respond. I tried the same on Safari, and it worked just fine.

so the problem has to be with Firefox, not with Delta.

When you add a new bookmark to a folder it's added at the end of the existing list.

Is there a way to make Firefox add it at the top of the list, instead?

I found an old answer, but, sadly, the extension granting my wish is no longer.

Also, I already know about sorting, but it's not what I need, because I'm doing a lot of manual bookmarks reordering and sorting will nullify it.

Thank you :)

I have accessed (Google) Youtube - History, over Firefox/DuckDuckGo for a number of years now without difficulty. Recently Google introduced a Two-step security check and, when selected, a question was sent to the handset (which I use as a tether for two laptops) which always quickly appeared and quickly responded to my finger's touch. In the last couple of weeks the question is still asked but nothing comes through to the handset, or the standby handset. For a test I then went through Google Chrome and that opens the Youtube History without any questions etc. It seems to hint that Google are using the Two-step etc to keep out access over other Browsers. I am based in the UK. All suggestions will be welcome. Kind regards, Tim Simpson

Under "Settings" > "Files and Applications" > "Downloads", I have selected "Save files to [Downloads]" and I have set the tick mark in the box ("Always ask you where to save files"). See screenshot.

This setting used to work fine for many a year. However, some months ago - and ongoing - Firefox does no longer ask me where to save a downloaded file. This is very annoying indeed!

How can I fix this?

I am using Windows 10, Firefox 124.0 (64-bit).

cannot log into my Ame account with username and password since update to 124.0...

AFter enter information keeps spinning as if going to log in but then just stops log in. No error message,

Can I remove update?

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User Name and Password manually and using Auto fill, no success.

This problem was posted in January 2020 and I have tried all of the solutions. I have cleared cookies and cache for ALL sites and cleared saved logins for Amex. Still does not work. I have tried logged in and incognito mode. Still doesn't work. I can log in on Chrome with no problems.

It was working fine a few days ago.

Thank you so much for help!

Hi, its been a while now that I've noticed every version of FF doesn't work that well with Facebook. For example, I'm scrolling through posts and when I click on a picture to open the post, the mouse click area is miles out to close pop up windows etc. It only happens on some posts but a majority is this issue.

Anyone else has this problem? FB via Chrome works fine.

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. Downloads work on other browsers such as Chrome fine but nothing will download on Firefox.

why do my add-ons keep getting disabled?

ff keeps disabling add-ons that i have used for years and even keep a v. 5 to use the older add-ons and use the latest ff developer to use w/ more modern websites. ff even disables add-ons that worked perfectly well in ff developer and does not even give me the opportunity to re-enable them like i could before.

is there any way to force my old version to let ME decide what i want disabled/enabled?

The book mark menu option (displaying the bookmark menu and allowing selection) has disappeared from the book mark tool bar and I can't find a way to add it back. Any suggestions?

Having issues connecting to a website i normally use daily for many years, Don't have an issue when using MS Edge. Only having issues with this specific web page.

Server not found Hmm. We’re having trouble finding that site.

We can’t connect to the server at dashboard.sigwm.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)