Форум поддержки Firefox

My Firefox is having some problems relating to audio.

If I open a YouTube video, the image will play but there's no sound, on Twitter also, and so on. On YouTube Music the player won't even start, giving the error "An error occurred. Please try again later." I noticed that the stereo icon that shows up in the tab, which allow you to mute the tab, won't show up when I'm playing a video on YouTube, Twitter, Vimeo, and so on.

Only Firefox has no sound, it's not muted in the Volume Mixer, neither in the app volume settings in Windows. I've followed everything suggested here here and here.

I think the problems may have started after I reinstalled my graphic card driver, but I'm not sure since I don't use this computer very often. I have a Windows 10 and my graphic card is a Nvidia GT 630, and the driver version is 474.44.

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

I'm running Firefox 116.0.2 on Xubuntu 20.04.6. A day ago, it started loading at startup for no apparent reason. I don't want it to that. It's not my default browser, and it is not selected as such. It is not listed in any startup folders or in application autostart in system settings. I tried the winregister and auto update fixes using about:config, and no joy.

Does anyone have any suggestions? It's past annoying.

Please enable the ability to use the "Dark Reader" add-on on this site or let us change it in the settings. Horrible experience in light mode. On the added image you can see that the "Dark Reader" add-on is enabled.

Hi, Recently purchased new laptop with Win 11. I was having trouble downloading anything. Always indicated failure.

I checked some of the responses here for that problem. One of them said to not accept HTTPS only. When I checked my settings, it WAS already set to Don't enable HTTPS-Only Mode. I then set the HTTPS-Only mode to Only in private windows. That setting now allows downloads. Why doesn't it allow downloads when I don't accept HTTPS only?

Hello everyone,

I've been using Firefox for quite some time and I always keep a bunch of windows open throughout a few workspaces on my laptop. However, this takes up a lot of resources and looks very messy. So, I've been thinking of writing a script/extension to simply store all the open links in a window to a named list that I can, then, come back to when I need and reopen. That way, I could possibly have different lists, separated by topic and stored in a single place.

I'm sorry if there is an obvious solution for this, I saw a couple of similar questions have been asked before, but none that I could use as reference.

Thank you for your time, have a nice week!

Hi! I just moved over to Firefox from a different browser, and there this minor thing that I noticed. Whenever I put a video on full screen, it looks like it alters the aspect ratio of my screen? Like there are black bars at the left and right of my screen instead of it filled all the way. Its very minor but it bugs me every time. Is there a way to fix this or not? Thank you!

I am using a Macbook Air M2 btw.

Running Windows 11 on a Dell XPS 8930. Internet download speed is 100Mb/sec. With every update of Firefox it seems to take longer and longer to launch Firefox and load open windows and tabs. Several minutes of the back and forth ball on each tab. I can launch Chrome and its windows and tabs load almost immediately. What can I do to improve Firefox performance, short of abandoning it?

I am currently facing an issue where videos on websites other than YouTube are not playing. This problem is occurring on browsers like Firefox, Brave, and Opera, but interestingly, videos are working fine on Chrome. I have tried various solutions over the past 2 years, including removing extensions, using private mode, installing web media extensions and codec packs, but nothing has resolved the problem. I am using Windows 10. I would appreciate any insights into why Chrome is able to play videos while other browsers are not, and I'm specifically looking for solutions beyond the usual suggestions like removing extensions or using private mode.

Hi Firefox Support,

I was directed to contact you by Metamask Support. I'm experiencing a problem connecting to Metamask from Firefox, though it connects without any issues in Chrome. Based on this, Metamask Support believes the issue may be related to Firefox.

Here's what I've done to troubleshoot so far:

Cleared cache data in Firefox. Verified that I'm using the latest version of Metamask (34.0). Encountered an error when trying to switch networks with the message "unable to connect to Polygon." Confirmed that no other wallets are causing conflicts. I've attached some screenshots for your reference.

Given that I can connect to Metamask in Chrome and have already cleared data in Firefox and ensured I'm using the latest version of Metamask, Metamask Support suggested the problem might lie with Firefox.

Could you please help?

Thank you.

my Other Bookmarks is no longer in my bookmarks toolbar. I have two laptops and the other one is perfect. I tried sycing many times, I did a restore (which I shouldn't have) but nothing makes them reappear. While I can access these bookmarks from the menu bar, I want to see it in my bookmarks toolbar. It did not fall off into my customized overflow either. Whaaaatttt is going on? I need to put it back asap without spending hours trying to make this simple thing happen. Also, why did it disappear? And why won't a sync bring it back?

I can no longer access the website www.att.com. I receive the following error message. I've deleted history cache and cookies but still can't access it.

Access Denied You don't have permission to access "http://www.att.com/" on this server.

Reference #18.14ad3c17.1692143272.3762eaa6

Any suggestions? It works fine via Microsoft Edge

https://connect.mozilla.org/t5/user/ssoregistrationpage?dest_url=https:%2F%2Fconnect.mozilla.org%2F

link from a message to me in my email. Can't sign in . Keeps asking me to register and rejects my registered name. For the last couple years, intermittently.

As you can see from the screenshot I don't have the new tab button (+), I've seen other users had the same problem in the past and the solution was restoring it from the customization page, but I can't find it there neither.

While Firefox is loading long, list-type pages, the scrollbar naturally expands in length. I was used to grabbing the scrollbar thumb, pulling it to the bottom (out of browser focus,) triggering further page-loading, and being able to repeat this by merely jiggling the mouse after each load.

Since the latest release (116.0.?), my mouse loses focus on the thumb on each reload, and I have to re-click on the thumb in order to drag down to force the next reload.

This has radically slowed down some of my regular web activities.

Is it something that can be (re)configured on my end?

Is there any way to limit the storage space in cache2 taken by a particular extension? The Ghostery extension has nearly a gigabyte of storage taken up there on my system and shows no signs of slowing down.

I already have an overall limit on firefox's cache storage allowance. The problem is it's being monopolized by this extension.

I am trying to my account to authy but after I scan the QR and type the code, FireFox say wrong codes. Authy worked fine with many other accounts so what to do ?

Hi, I've been using Firefox for decades and been saving passwords in it without any second thoughts, thinking they were fully secure.

Today I had to install a Yandex Browser for my work for the first time in my life (on a new clean Windows 10). It also asked to "make changes on my device", and I rejected it. What happened next absolutely terrified me. It immediately grabbed all the tabs, the sessions and, most importantly, the years worth of passwords from my Firefox. Does it mean that they just lie there unprotected, and any random piece of code even without the administrative privileges can just take them? I'm pretty sure I didn't click anything related to legitimate data sync.