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All saved passwords associated with my accounts are removed

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what… (читать ещё)

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

Задан navneet.nigam82 4 дня назад

Последний ответ от FredMcD 1 день назад

Verification code does not arrive within 5 minutes

Dear Sir, I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address w… (читать ещё)

Dear Sir,

I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address within five minutes. The email does arrive, but never withing 5 minutes. I have tried it many times on different devices. It may be my email issue. However, I cannot change the email account unless I cannot log it. Since I cannot receive the verification code within 5 minutes, I am unable to change any of my personal details.

Please advise.

Yours sincerely, Tan Ngiap Heng

P.S. It was very difficult gettting to this support page. I was asked to log in and verify before continuing for some of the support pages. But like I mentioned, I am unable to receive the verification code within 5 minutes. So I am thankful for this page.

Задан heng96 5 дней назад

Последний ответ от heng96 4 дня назад

Username issue

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer… (читать ещё)

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer exists. Is it possible to replace my new e-mail address for the old one, and use it as the new User Name?

  Thanks in advance for your help.

Задан geraldwilson 1 неделю назад

Последний ответ от Seburo 5 дней назад

Incorrect email address; error in adding email address

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&… (читать ещё)

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&flowId=a6ac00ce3452dbe9dcc3f0bb110131b5263604807fdc23cc550f5e7ece41deb7&broker=web&context=web&isSampledUser=false&service=none&uniqueUserId=d1f9bbb3-6a5f-4efc-a398-cecb946e054e That same webpage indicates I have no secondary email. However, when I enter a secondary email, (AlexR@currently.com) a red popup message says: account already exists.

How can I eliminate msrigg@pacbell.net? How can I replace it with AlexR@currently.com?

Задан MSRigg 1 неделю назад

Последний ответ от cor-el 1 неделю назад

Verification emails will not send to address with non-standard TLD

I tried multiple times to sign up using my email address that uses the domain @sleepy.fish. I was slightly tipped off when firefox attempted to ask if I had made a mistak… (читать ещё)

I tried multiple times to sign up using my email address that uses the domain @sleepy.fish. I was slightly tipped off when firefox attempted to ask if I had made a mistake entering my email... i tried multiple ways to get the verification emails send both via web client and ios app and it simply would not send. To sanity check I created a new account using an old @gmail.com address and immediately got the verification email.

I'm kinda migrating off of mega corp google products though, hence the signing up for firefox sync haha. Would be great if I could figure out how to ensure delivery of the verification email so I can complete account setup with my custom domain email

Задан jrileyharrington 1 неделю назад

Cannot get my old profile data

Hi, Approximately 8 years ago, I deleted my google account, which I use on firefox. And 5 years ago, I lost my computer as well. When I tried to sync firefox data on my n… (читать ещё)

Hi, Approximately 8 years ago, I deleted my google account, which I use on firefox. And 5 years ago, I lost my computer as well. When I tried to sync firefox data on my new computer, firefox asked me to verify via email, which is deleted. I have no longer an access to my google account to verify, and the only way to sync my old firefox account is losing my old data. I had to create a new firefox account. Is there any way to restore my profile data? (Note: I am sending this question via the same account that I need to restore profile data from). Regards

Задан aaa72412 1 неделю назад

  • Решено

Backup and restore information in profiles

Hi, Happy New Year! Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version. I have a few questions: 1. … (читать ещё)

Hi, Happy New Year!

Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version.

I have a few questions:

1. As advised, every month I backed up info in the profile, following https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Is there an up-to-date version of these instructions as the prior ones no longer work (menus were changed, Troubleshooting works differently, etc.).

2. Does the "Allow for session" option for cookies work and if so, what does it do?

3. Is there a way to change the way the TABs look now (washed out, white, very hard to see and differentiate, hard to see which one is the one I am looking at). I am wondering what is the perceived benefit of this change. In the old version I had, the tabs very clearly delineated and easy to see.

4. Where can I find a listing of the enhancements and major changes of the versions released since mid year 2021, from an end user perspective?

Thanks.

Задан Sue 3 недели назад

Дан ответ jscher2000 2 недели назад

Can't login to other firefox account

Hello, I have another account with firefox and I don't want to reset the account. I've input the password correctly and was emailed a code to login into, but when I input… (читать ещё)

Hello,

I have another account with firefox and I don't want to reset the account. I've input the password correctly and was emailed a code to login into, but when I input it, firefox said the number was incorrect. and now when I input the password, (I had firefox save the login info and I manually input it) it says it's incorrect. Please help. :c

Задан Longtimtran 2 недели назад

firefox account

hello, to put it simply, on sunday 2nd January 2022 6pm CET i lost my laptop with OSX due to a major hardware failure and didnt have any bacup. Today on 4th i managed to … (читать ещё)

hello,

to put it simply, on sunday 2nd January 2022 6pm CET i lost my laptop with OSX due to a major hardware failure and didnt have any bacup. Today on 4th i managed to receive a windows laptop and was trying to restore my firefox account but couldnt remind myself the password. The login is my email. I couldnt sync i mean no data was restored - found info that while resetting account i will loose all my firefox bacup. My question is if its possible to restore my backup from befor 2nd Januray and restore it to my present account?

sincerly yours, Lukasz

Задан Lukasz 2 недели назад

I've no more access to mail for my account

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer… (читать ещё)

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer have access to the emails linked to the address a.westcott@cineca.it. I try to change the mail address but the process sent me an email confirmation that I can't conferm because I've no more access to that mail account. What I can do ? thanks bye

Задан Alessandro Westcott 2 недели назад

Последний ответ от cor-el 2 недели назад

Recover Mozilla Firefox account

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times bu… (читать ещё)

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times but did not log in to my account . The password is correct and I log in to Gmail but it does not log in to my Mozilla Firefox account

Thank you for your help

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Задан Mehrzad 3 недели назад

Последний ответ от cor-el 3 недели назад

Lost access to primary email. Cannot make any changes to account.

My ISP deleted the email address that was used as the primary email on my Firefox account. This happened unexpectedly and I was unable to get it reactivated. As such, I c… (читать ещё)

My ISP deleted the email address that was used as the primary email on my Firefox account. This happened unexpectedly and I was unable to get it reactivated. As such, I cannot make any changes to my Firefox account, because everything requires an email code. I read on other forums that changing the primary email is impossible without access to the current email. So I tried to delete my account altogether and create a new one. But I can't do that either. It's unacceptable to have my account just floating in limbo. It needs to be updated with correct information, or it needs to be deleted. How can I correct this problem?

Задан jjriggs 1 месяц назад

Последний ответ от jjriggs 1 месяц назад

I have a new device and have lost total access to my old Firefox accounts

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and … (читать ещё)

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and [email2]@yahoo.com and they critically and

Urgently needed and required to be deleted from your side as I haven't got access to them anymore

removed personal information. fixed formatting. -Andrew

Задан Donovan 1 месяц назад

Последний ответ от Seburo 1 месяц назад

verification received expires before i receive it.

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on t… (читать ещё)

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on the emailserver.

received email properties : X-Greylist: delayed 1196 seconds by postgrey


Trying to add an 2nd email (corporate) email address to circumvent this problem... I have to use enter another verification code that expires in 5 minutes. and you guessed it, that is send to the first emailaddress.

aha...

how to cirumvent this verification code expiration ?

Задан bartv2 1 месяц назад

Последний ответ от cor-el 1 месяц назад

  • Решено

I got an email, is it fake?

email from mozilla@email.mozilla.org text: For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and tracks… (читать ещё)

email from mozilla@email.mozilla.org

text:

For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and tracks many more), but this year we've seen yet again how the secretive way it operates is dangerous for all of us.

By keeping us in the dark about how it combats misinformation, who's paying for ads and how social media affects our mental health, Facebook actively stops us seeing when it’s causing harm.

But here’s the thing: we're not going to just accept it.

It's true — Facebook's secrecy puts us all at risk. To keep us safe, we urgently need it to be open and accountable. Chip in now to join the fight, it takes 1 minute:

  • button* Yes, I’ll chip in now

Задан melissamechael 1 месяц назад

Дан ответ Bithiah 1 месяц назад

problem with old firefox account with an email that no longer exist

Hi First of all sorry if my English is not correct. I have a problem trying to login to an old firefox account, though I remember the password I cannot change or add a ne… (читать ещё)

Hi

First of all sorry if my English is not correct. I have a problem trying to login to an old firefox account, though I remember the password I cannot change or add a new email because the primary email from the old account is from a email service that no longer exist (openmailbox.org), so I cannot receive the security code. Although I have a new firefox account with other mail that I use regularly, I need to access to my old account to recover an old login. Is there something that can be done or I lost my old data forever?

Задан vicenteyanez 1 месяц назад

I have lost my Firefox account

Hello, I have had a firefox account for many years and during this time I changed my email address in firefox. With the newest update I have been logged out and I am unab… (читать ещё)

Hello, I have had a firefox account for many years and during this time I changed my email address in firefox. With the newest update I have been logged out and I am unable to get back in.

Now if I try to log in with the original email address it says "Primary account email required for sign-in" and if I try my current email (which should be the primary) then it asks me to create a new account.

My account is lost somewhere in between! Please help

Задан chrisstrom 1 месяц назад