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locked account

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we ca… (читать ещё)

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

Задан cloud46 1 год назад

Последний ответ от McCoy 1 год назад

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I am not receiving the account confirmation emails to set up sync on a new macbook

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (читать ещё)

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Задан Joe Carter 1 год назад

Последний ответ от cor-el 1 год назад

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I haven't received my confirmation email

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last ho… (читать ещё)

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last hope for understanding. Unblock your account and allow you to confirm your email again.

Задан Kharon 1 год назад

Последний ответ от Kharon 1 год назад

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Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (читать ещё)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Задан CAPTWendy 1 год назад

Дан ответ FredMcD 1 год назад

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How to change the email shown on my settings?

I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (читать ещё)

I have a HUGE problem

My sign-in email address does not exist any longer and I have no clue how to get rid of it.

I try to change the email to my secondary email but it wants to send a verification to the old email address.

I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.

So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.

Without this I cannot sync all my Firefox settings & bookmarks across all my devices!

Thank you in advance for any help I can get.

Задан SHEILA & STEVE'S FF 1 год назад

Дан ответ Wesley Branton 1 год назад

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My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (читать ещё)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Задан Hollow-Colin 1 год назад

Последний ответ от Wesley Branton 1 год назад

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Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (читать ещё)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Задан billcouper81 1 год назад

Последний ответ от cor-el 1 год назад

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Well I am having trouble in signing in with the Firefoox Account

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and lin… (читать ещё)

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.

Задан Aabhash 1 год назад

Последний ответ от Wesley Branton 1 год назад

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Based on GDPR guidelines, How do i request to completely delete my account information including email addresses from firefox database.

I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new… (читать ещё)

I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new firefox account using the same email. But there is no way stated anywhere about this.

Hence, based on GDPR i would like to instruct Firefox to delete my entire account information including emails data etc. Need assistance on this how do i request for the same.

Thank you

Задан jadeja.mp 1 год назад

Последний ответ от jadeja.mp 1 год назад

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You are not sending to my email account

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (читать ещё)

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Задан jimmyhoov 1 год назад

Последний ответ от FredMcD 1 год назад

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I had an account, account no longer found?

I had an account, account no longer found? When I try to login, says user not recognised. I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx bu… (читать ещё)

I had an account, account no longer found?

When I try to login, says user not recognised.

I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

but nowhere to put it in.

Any advice / help would be appreciated.

Задан rap451 1 год назад

Последний ответ от FredMcD 1 год назад

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cannot create sync account, email returned error

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the… (читать ещё)

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the 'red box' error: "Your email was just returned. Mistyped email?"

I tried refreshing the page and starting over. Didn't work. Did you guys stash that email on some "bad email" list because of the initial bounce?

Thanks, Paul

Задан pau11 1 год назад

Последний ответ от FredMcD 1 год назад

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Can't login firefox sync

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new a… (читать ещё)

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new account. Could someone tell me how to solve this problem? Thanks a lot.

Задан steven123499 1 год назад

Последний ответ от cor-el 1 год назад

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Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (читать ещё)

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Задан sgk11 1 год назад

Дан ответ FredMcD 1 год назад

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How do I log in if I'm locked out and confirmation email address has been canceled

My password I wrote down did not work. I eventually got locked out. I cannot reset password because my secondary email address is canceled. How do I reset password. I ha… (читать ещё)

My password I wrote down did not work.

I eventually got locked out.

I cannot reset password because my secondary email address is canceled. How do I reset password. I have new secondary email address. I am locked out and cannot remove old email address and add new one. How can I log in or set a new password

Задан ceswallow 1 год назад

Последний ответ от FredMcD 1 год назад