Форум поддержки Firefox

Very upset...FF update took some info but lost years of info (history, book marks, cookies etc) AND DOES NOT WORK!

I have updated before no problem with transfer of emails, folders, address books, settings, history, cookies etc BUT THIS LATEST UPDATE HAS LOST ME SO much information AND IT DOES NOT WORK AT ALL. Program opens but does nothing except greying out with (not responding) and closes. Done reinstall twice an with no applications running. Kindly send me 10 year old version so I can roll back to something that works. Regards Rick

For some time now I have been having trouble with viewing you tube video's. At times the video freezes or just sort of locks up. But, I don't have the same problem with other browsers, Chrome, Brave. So, it just seems with Firefox this issue pertains. Can some one please help so I don't experience the Firefox you tube problems. Thank you.

Good morning:

When I click on Help and then About Firefox I see the message 'Checking for updates' and then I get 'Failed to check for updates'

I have manually installed FF 115.2.1 and know 115.3.0 is available. Using Win10 and FireFox is on a portable USB stick

Attached are a screen shot and the Enterprise Policies.

What am I missing?

thanks Norbert

Speed test on a freshly booted machine is 100/100Mbps ... very often after viewing a youtube video in Firefox, this Speed test can slow down to below 20Mbps which results in a poor streaming experience ... I have a 150/150 fiber connection and the modem speed test doesn't change ... nothing to do with anything downstream ... not running anything else except FF ... always running with the latest up to date version(s) ... things of note: the process count goes up when this occurs ... even if FF is restarted it doesn't resolve this issue ... only a reboot resolves the issue ... when rebooting there is always some UNKNOWN process that needs to be manually terminated before the reboot process runs.

I suspect one of the multilayered (FF appears to open multiple sessions with streaming) processes may be getting widowed and left running and not releasing resources which causes less and less bw to be available ... this appears to occur mostly if I either Fast Forward or try to click forward or backward on a stream timeline suggesting to me that the current timeline may not be closing properly ... process manager doesn't reveal any processes linked to firefox but there are numerous svchost processes which I expect may be involved

Are there other ways/tools to narrow down this issue so the Mozilla team might be able to fix this ... I use FF exclusively but this has become more and more of an annoyance.

My i7 2TB 2.6GHz 8GB laptop is unable to move beyond W7 64b pro but I have had the same experience on a W10 64b Pro machine so very skeptical that this is an OS related issue.

Ultimately if FF kept track of the PIDs it opens it should be able to force them to close if they refuse to close on their own. Kill Process tree ... or ... perhaps provide a log that is user accessible identifying opened PIDs so that a user could manually kill widow processes without having to reboot.

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I can login to the first step but after I enter the sent password in the second step nothing happens. I have tried basic some trouble shooting like Firefox trouble mode, clearing cache and adding web site to exceptions in settings. GM Help Line told me to use a different browser!!!

The new 'search tabs' icon is incredibly annoying and distracting. So far, I've found no way to get rid of it or disable it. I already tried using the 'customize toolbar' action, but the icon would grey out and return to its position, so that was a bust. I've attached a picture of it below.

It is on the right upper corner of my Firefox window.

Thank you in advance.

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message

Error Platform version 118.0.1 is not compatible with

       MinVersion >= 118.0
       MaxVersion >= 118.0

I have a lot of of Important Book Marks and don't have the bookmarks backed up any where.

I don't remember updating Firefox this morning but could have.

How do I fix and at the same time retain my bookmarks an other information from 118.0 I have a different version an older version Firefox installed on my computer (115.0.2) which I only use for google voice - I am using this installation to ask this question.

Thanks,

Hi,

I need Proxy settings to use some of the company's applications. Until yesterday, I was able to set them and change them at will. Today, the browser disabled this ability, so I can't use some applications. The fields are grayed out and I can't change them (screen attached). What could be the problem and how to change it as soon as possible? I am not familiar with technical issues, so please give me very simple answers that I will understand and take as little time as possible.

It loaded and played OK prior to this update.... works mighty fine on another browser, if this is not fixed I'm through with Mozilla AND you can remove my account!

Looking in task manager-: Firefox.exe 45,24K Firefox.exe 3,16K Firefox.exe 27,484K Firefox.exe 7,392K Firefox.exe 7,344K Firefox.exe 15,735K Firefox.exe 7,320K Firefox.exe 169,932K, I round it off to about 250MB

Yes I cleared the cach, I change profiles..... as said by each update about:config gets bigger and bigger.

Hi all, the shortcut to close a single tab (ctrl+W (Windows) or cmd+W (Mac)) is not working anymore.

here is what I tried so far: - disabling all extensions (via restart in safe mode) but to no avail - reinstalled Firefox but the problem persists - verified, that the command is indeed cmd+W and was not changed by accident - all other shortcuts are working well

NOTE: I can see that when I press cmd+W, the "file" tab up above on the Mac menu bar flashes for a brief moment, as if the system detects the shortcut. But the tab stays open.

Any other ideas I could try out?

As of the past few days the OneNote Web Clipper Extension has stopped working in Firefox. Is this a known problem? Is there a fix? I've tried refreshing FF and reinstalling the extension but the problem persists.

This has happened to me too many times and haven't found a solution to it. When I open Firefox after I have booted up my PC, my browser would either function as normal and everything is kept the same, or would act as if I am new to Firefox and reset my settings and add-ons. I tried re-installing the browser and creating new browser profile, yet those solutions that I've found hasn't worked. Any solutions would be helpful, thanks

(In the image provided, this is what happens at times when opening the browser after turning on my PC)

Firefox worked fine until the latest update 115.3esr, at time it slows to a crawl... I am now sick and tired of Mozilla and Firefox, they are about to get the boot - my style, I've used them since about version 2.

Looking in the task manager Mozilla makes it look a disgrace, at time it's hard to get a fix on some entry's because they bounce up and down.

Firefox.exe 45,24K Firefox.exe 3,16K Firefox.exe 27,484K Firefox.exe 7,392K Firefox.exe 7,344K Firefox.exe 15,735K Firefox.exe 7,320K Firefox.exe 169,932K, I round it off to about 250MB

Does these look about right? Why can't they just have one .exe? (Win 7 Pro x64)

Thanks Dave

Hi. Is there a way to customize the order of Firefox headers and footers on printed pages (including print-to-pdf)?

I prefer the header to be url only, in the center. While the footer has page on left; title in the center, and date on the right.

This used to be easy to accomplish with print options in older versions, then -- as the print dialog changed (and actually improved a lot in most *other* ways) I had to turn to about:config modifications like those described in the 1/27/21 reply here: https://support.mozilla.org/en-US/questions/1323433. But now I can't seem to find any way to have any control over print headers besides "on" and "off."

One problem I find with having both page title and url on top is that these can be long, causing one or both to be truncated.

I'm using Firefox 115.3esr.

Dear Mozilla Firefox Support Team,

I am writing to inquire about the keyboard shortcut to display a PDF file in two-page view in Firefox. I have searched through the Firefox keyboard shortcuts documentation, but I have not been able to find this information.

I frequently view PDF files in Firefox, and I would find it very convenient to be able to switch to two-page view with a keyboard shortcut. This would save me time and effort from having to click on the two-page view button in the PDF viewer toolbar.

I would be grateful if you could provide me with the keyboard shortcut for two-page view in Firefox. If there is no such shortcut, I would also be interested to know if there is any way to create a custom keyboard shortcut for this task.

Details of Browser I'm Using Mozilla Firefox 115.0 windows

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

I use Dragon talk to text because I am unable to type. I need to install the Web extension and for some reason I have not been able to do it for several weeks now. it tells me it is blocked but I need it. Please help. Thank you.

I am disabled and have been using Dragon for writing and reading for more than 20 years. With the new update I cannot install the Dragon extension into Firefox and the longer. This means I will be no longer able to use Firefox as my web browser. This means I will be going to another editor! This is a shame because I've used Firefox even before it was Firefox! (Netscape)

Dear Sir/Madam Hi I live in Iran and I use the lovely FireFox browser for many years I have got in the trouble with Logins and Passwords on my browser. Last day, when I was working with my laptop while the Firefox browser, the Acrobat Reader DC and a text document were on the background suddenly I had to restart my laptop. after that, when I wanted to use the FireFox, I found out that all of the saved logins got lost and now there is no saved logins on my browser. I logged in my FireFox account again to recover the lost information, but unfortunately that was useless.

I have many important saved logins and passwords on my browser. Is there any solution? I need your help to solve this issue.

there is an screen of the empty list of Logins and Passwords on my browser.

yours sincerely