Форум поддержки Firefox

I updated firefox and when trying to open it received an "EntryPoint Not Found" error.

The procedure entry point sqlite3_backup_finish could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll

Click okay then get the message

"couldn't load XPCOM."

It would appear I need to delete firefox and reinstall, unless a method exists to revert.

If I delete and reinstall how do I retain bookmarks, history and open tabs, etc.? I need to keep my tabs, history and bookmarks.

Hello, 1. How do I bring history back -since mid March - after a windows system reset and laptop clean up recently? I signed on but I cannot find the prior history nor tabs closed. I use Windows 10. 2. Why when I open a new tab, the 'profile or account' icon does not show my picture, so as to indicate that I am signed on? Each time a new tab is opened, Mozzilla does not recognize me!! 3. When I click on the account icon on the second row, instead of taking me to my account, it takes me to settings, Synch. 4. I have selected the dark mode - from customisation - but the first two rows are in light blue-gray color same as the task bar of Windows 10. 5. I tied to use the take a screen shot function to send you a screen shot of the page that appears in dark except the top rows, but when I click the screen shot icon - that I have placed in the second top row - it does not activate-work. 6. From the Menu some info shows in Greek although my selected language is English. Is it possibly due to my location, under the profile, being Greece? should I change it? I am sure I ll come across more issues, as it feels as I am driving a new car since the change and all is annoying Thanks

I cannot acccess firefox/mozilla support or vpn downloads on one of my devices which I am trying to download the vpn. I am logged into my mozilla account on the device but either bing or mozilla may be preventing me

Any ideas?

Hello,

So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings are set up to download to the Desktop. I am running Mac OS Sonoma 14.4.1

Yet the file is not there. I tried searching on the Support page for FF. Lots of articles but no real help. Tons of info about how to tweak the download but Nothing about Where that download ended up. I did give Permission in Settings for youtube.com to download to my iMac, but again, I can't find the file. In the Storage section, it shows 37.5 MB, so it should be on my iMac, right?

How is it possible for youtube.com to show that I downloaded the file but I can't find it?

I am totally at a loss. Never had anything like this happen before. Prior downloads have Always shown up on the Desktop.

Any thoughts? Thanks for your time.

John D

I changed computers. I installed Firefox. I followed these directions:

Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

I copy the contents of the profile folder from the old computer to the new profile folder on the new computer. I opened Firefox and my bookmarks and Add-Ins were not restored. I manually imported my bookmarks from a backup and got them restored. How do I restore my Add-ins and all their settings and configuration files?

Why did that profile files restoration restore my bookmarks and Add-Ins?

Thanks to anybody who can help me.

New computer, new install, when trying to log in to my account to set up sync/migrate, Firefox claims the password is incorrect ... the same password I just used on this (old) computer to log in and ask this question!

I've had issues with this before, when I synced up my phone. Took several attempts to log it in.

Also, tried changing password, but for some reason it won't accept a new one? (That's different issue. Would prefer to log in with current password. at least)

Thanks!

I've become VERY diligent about replacing my old, simple passwords.

I no longer repeat passwords, have long complex logins, everything (not to mention 2-factor notification on sites that have it)

I was shocked that after I updated to 124.0.1 that alot of my old passwords showed back up in my saved logins

Fortunately that doesn't mean that those are still active passwords on there respective sites.

However, how do I get my "saved logins" back to it's form BEFORE I updated to 124.0.1.....it seems that the update is what did it

the only solution I can come up with is just manually delete all the old ones that showed back up...I really don't want to do that

For what it's worth- I do have a "Old Firefox Data" file on my desktop

I'm currently running MacOS Sonoma 14.2.1

Thank you I hope you can help

This is not the first time this has happened, another idiot browser update: For whatever reason the checked box for "Always ask you where to save files" is out and instead defaults to "save file to" which over rules the checked box for "Always ask you where to save files" and then also auto opens attachments in pdf... PLEASE STOP IT MAKING GOD DAMN DECISIONS AND FIX IT

I have migrated from old MacPro to new Mac Studio. Firefox ESR version 115.9 has migrated with it. I've downloaded the latest Firefox but it operates independently of the ESR version. How do I ensure new version has all log in, contacts and history?

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

A few weeks ago I saw an Mozilla ad for a new Mozilla software product that cleaned up your PC and made it run better. The price was around $125.00 (I don't remember that exact price). It said that I would receive an email from Mozilla with download instructions. it's been a few weeks and I have not gotten any email. Does anyone know if Mozilla offers any such software or did I get scammed? I'm pretty good about seeing scams but Ive used Firefox and Mozilla for years and trust them. Maybe that's why I wasn't as careful as I should have been.

Thanks for any help that you can provide. Ron

Fx 124.0

Why am I getting these notifications? I have the latest version, but this prompt not only asks me to update, but there's no mention that it will install the beta 125.0 beta 1