When I launch Firefox, if I press anything or wait for a bit, the program stops responding and I have to force close it. Firefox was working just fine until recently. I h… (читать ещё)
When I launch Firefox, if I press anything or wait for a bit, the program stops responding and I have to force close it. Firefox was working just fine until recently. I have not updated Windows or made changes to Firefox prior to these issues occurring either.
I have tried following this thread: https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup#w_try-a-clean-install_2
I am not able to start in Troubleshoot mode as I cannot interact with Firefox in any way.
I also have trouble with doing a clean install. When I run the uninstaller, it eventually gets stuck and I have to force close the uninstaller. After closing the uninstaller, I deleted the Mozilla folder under C:\Program Files and the Firefox folder under the %appdata% directory.
I then tried both the stub installer for Firefox and the full installer located here: https://www.mozilla.org/en-CA/firefox/all/#product-desktop-release
Both installers get stuck. I have attached an image of where the full installer gets stuck. After force closing the installers, I am still able to open Firefox, but it has the same issue of not responding.
I have also tried creating a new profile with the profile manager, but the issue persists.
If anyone has any ideas or knows of a solution, please let me know.