Форум поддержки Firefox

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

This is scaring me. Why do I have to surrender so much control to use. I keep getting a popup which says, "Take control of your person data!......Block most trackers as you browse.....Add DuckduckGo to firefox.

AND THEN it looks as if you want to take total control of my computer!

 https://support.mozilla.org/en-US/kb/permission-request-messages-firefox-extensions?as=u&utm_source=inproduct#w_access-your-data-for-all-websites

Why do you want so much control over my computer??

Please explain.

Cannot open the website Dillons.com using Firefox. I can open it on Edge but not Firefox. Is there setting I can change on Firefox that will allow me to do so. Clearing cookies still does not allow me to open the website.

There is a pinned tab that shows up on start-up that I cannot get rid of. I have unpinned the tab and exited Firefox but everytime I return it shows up again. I have even removed and reinstalled Firefox.

Help. This is annoying.

I can no longer play WORDLE on Firefox - I get a blank page I have to use CHROME to play and PREFER to use FIREFOX

I have tried clearing all cache & cookies

Please HELP

I appreciate the quick reply from your support staff yesterday. I followed instructions and was able to turn off the GIFs but FOR ONLY ONE TIME. As soon as I exited Firefox, or even the current page and returned to it they were back on. How do I keep them off permanently?

Hi there. I am an online student, and platform used for my course is SIMnet by McGraw Hill. I contacted their support team today as the SIMnet course will not even load on my computer. Their answer, switch to Chrome - Mozzilla creates too many problems. I am NOT switching, and am wondering if there is a setting I can change for it to work for me? Please help - I do not like Google!! Thank you

To start out with i have cleared my cache multiple times, tried every single security setting possible in between clearing, and have whitelisted all relevant sites. The problem is that every time I open a tumblr blog or a specific post the website acts like i am logged out. this only happens on firefox. I am logged in, when i click the log in prompt, as shown in my attachment it goes right to the front page with me logged in.

The ONLY workaround for this that i have found, and i cannot use this every time on every blog so I refuse to call it a solution in any way shape or form, is to turn off the enhanced protection for that particular blog (and it works on a blog by blog basis NOT site-wide so i have to do this EVERY. SINGLE. TIME.), then CLICK on the in-dash preview for the blog in my dashboard (not possible if i am trying to look at a sent link or any blog that i didnt find through my dash) and THEN open the link. turning off protection AND previewing the blog are both necessary or this doesnt work. if i just whitelist the blog's url and refresh nothing happens, not even if i clear the cache 50 times and turn off every security setting. if i have every security setting on and take these steps it does work, so its not my personal settings and its NOT THE CACHE

Id very much like the website to function as intended and not be broken because this is a game breaker for me using firefox. i love this browser but i use tumblr every day and if this doesnt get fixed ill have to switch.