Форум поддержки Firefox

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Can someone please tell me how to answer questions asked, in emails to me, receoved from support helpers. In ~6 emails received so far, my only response option looks like clicking the "Mark It as Solved" button...I can't see how to answer, for example, that I'm using Debian Buster, with KDE. Also, jonzn4SUSE asked me to "see screenshot" of his SUSE distribution, but I can't see that image, nor a file attachment. Thanks again.

I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help

Duplicate question, please continue in your 2nd thread: /questions/1445013

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'All of my inbox emails save for last night's and today's have disappeared. What is going on?

Locking this thread, please continue here: [/questions/1446495]
Unlike Safari, Firefox doesn't autofill passwords or 2-factor codes. Please implement these features or tell me how to get them to work. MacOS 14.4.1 Thank you, Steve

I am trying to access this web site https://www.wunderground.com/ When I click on this link all I get is a White page! If I use Safari it works perfectly. What must I do??

When entering full screen mode it's only inside selected window. Also affects youtube player. Pictures when in full screen mode (using F11 key): https://imgur.com/a/gp3yqCC

I am trying to add a secondary email address (a Zoho email address) to my Firefox account (my primary is a gmail address). I receive the verification code in zoho email. I enter the verification code into the required space for Firefox to verify and accept that I am me and that's my email, and I get an error message that the code is invalid.

    I did this twice.  I checked that I entered the info correctly.  I entered the code within the 5-minute timeframe.  Both times I got the same message - the code is invalid.  It will not verify my secondary email address.  
   Very frustrating.

Hi everyone,

I would like to change the order of Search Bar suggestions, if possible, because I find the "Firefox Suggest" section's results more relevant to what I usually look for.

Specifically, as shown in the image I attach, when I type, I get some suggestions, and then I can see the "Firefox Suggest" section. Is it possible to change the order and place it above the suggestions?

Thank you!

Hello, I use a website, MySubaru.com, that has always loaded on my iMac (10.12). Lately what I get is a blank screen whether from the bookmark or the website in Google. Strangely enough, the site loads fine using Safari and on my MacBook and iPhone. Any suggestions? Thank you, Eric

Since an update several days ago I am unable to link to sites or email addresses I receive in emails. Serious time waster. Also in some accounts I have had for years they don't recognize my password any longer when I try to log in via a link from an email.

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11 needs antivirus because it's Windows. So. How compatible are McAfee LiveSafe and Firefox with Mozilla VPN? What suggestion, if any, does Mozilla have for an antivirus program that will work well for Windows 11 but not mess with Firefox and Mozilla VPN? Thank you.

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of the icons I use for downloading images which is frustrating. If I right click on any of the downloads one of the options is to Clear Preview Panel, so I assumed it was called Preview Panel, but help does not know about that and I can't find how to stop it coming up (it used not to until I did something, I don't know what) It's driving me crazy.

I could'nt play Netflix or Amazon videos on my Firefox browser, I have an old MacBook pro OS 10.9.5 (it's the last operating system I can use.. I have photoshop 6 and it won't work on any further OSs) I went to update Firefox, was not sure what version it was. and my computer asked" replace current version of Firefox with New" , I said yes, it did.. and then after I downloaded it, I noticed there was a circle with a slash going thru it on Firefox Icon, when I tried to open new firefox , it bascically said will not work with this OS. I could not go back and lost firefox alltogher, which also had my prefernces and autofill passwords etc. I went to Mozilla site to see if I could find an older version of firefox.. This is what I found : Firefox version 78 was the last supported Firefox version for Mac users of OS X 10.9 Mavericks, OS X 10.10 Yosemite and OS X 10.11 El Capitan. These users were moved to the Firefox Extended Support Release (ESR) channel by an application update.

I downloaded it and it said It will not work on my OS, So, How can I basically get the same firefox I had or whatever the last version that works on my computer..and best case senario save my prefernces and passwords, which maybe might have been saved somehow when I tried to change in the begining .. thanks so much for your help.

I used Speedtest by Ookla. When the broad band was installed, the technician did this without a problem. Today when I tried I was taken to an installation page. After I used the SpeedTest, then my main page was gone and instead I have a bar of Firefox selected options. I've tried to find how this is done so I can set it back but I can't find it. Please help.

Firefox starts but when I type into the search box nothing happens. My RoboForm link does not work and neither do the bookmarks. I have had to resort to using Edge to get onto the internet. Jim Klein

When playing videos on youtube or any other platform the volume is very low to non-existent. When a new video starts there is a sudden surge, whereafter it rapidly returns to a non-audible level. I have tried checking the volume settings in Windows and Firefox but nothing has helped thusfar. Please help me resolve this issue so I can go back to using my favourite browser again.

Thank you in advance!

I enjoy listening to https://ici.radio-canada.ca/ohdio online with Windows 10. Since the latest version of Firefox was installed, the audio no longer plays; nothing happens when I click the hyperlinks on the page. The audio plays in Edge and Chrome. I've turned off Enhanced Tracking protection, and the pop-up blocker is off. Any help much appreciated!

My Grandson loaded some type of coupon app and every time I log into some type of store etc. I get this coupon discount, he said it was on Mozilla Firefox. I want to delete it but I can't find it, can you help?