My HP Omen has 2 hard drives. Originally, Firefox was installed on the C: drive and working perfectly. In order to clear up space, I tried to use the Windows Move feature… (читать ещё)
My HP Omen has 2 hard drives. Originally, Firefox was installed on the C: drive and working perfectly. In order to clear up space, I tried to use the Windows Move feature to move the program from the C: drive to the secondary (and larger) E: drive. Since then, Firefox won't work aside from opening a Firefox window. It will load no pages, settings, etc.
I've tried uninstalling Firefox from both the C: and E: drives. Searched for any remaining files and deleted them. Deleted Old Firefox Data folders. I've reinstalled Firefox, without the option of where to install it, but it still fails to work at all. I get an error message regarding a missing file, VCRUNTIME140_1.dll. I've searched for the file and it's NOT missing. It is in both the Firefox folder and the Windows/Systems32 folder.
I've searched for data in the Users folders that might relate to Firefox but NOTHING seems to work that will allow Firefox to work again. I've tried putting Firefox in Troubleshooting Mode but it won't restart as it says it needs to. It just won't work!
If anyone can just tell me how to COMPLETELY remove Firefox from both hard drives so that I can just do a clean, new Firefox install, that would be preferable. I know how to import bookmarks from Chrome.
If anyone can offer some help for someone who isn't great with computers, I would greatly appreciate it. If you need any other information, please don't hesitate to ask.