Windows 7 Pro 64bit Athlon Phonom II X555 12GB DDR2 Asus M4A88T-V EVO/USB3 motherboard with integrated graphics Firefox 79.0 64bit (updated from a previous version but I … (читать ещё)
Windows 7 Pro 64bit Athlon Phonom II X555 12GB DDR2 Asus M4A88T-V EVO/USB3 motherboard with integrated graphics Firefox 79.0 64bit (updated from a previous version but I did not make note of the previous version number)
Whenever I go to the login page at this site: https://community.ui.com/ using Firefox, my computer blue screens. Sometimes I will see the demo animation in on the right get all garbled and if I close FF quickly, no blue screen. Other times my whole screen just goes blank before I have a chance to do anything and then the blue screen. This does not happen with Chrome or Edge. These are 100% repeatable. ALWAYS with Firefox, NEVER with Chrome or Edge. Blue screen logs show errors related to atikmpag.sys (my graphics driver) and dxgkrnl.sys (DirectX). I checked for a graphics driver update; there was none. So I uninstalled and reinstalled using a fresh download from the motherboard manufacturer's website (using embedded graphics, no discreet GPU in this system). Did not solve the issue. I don't recall what version of Firefox I was using, but I updated to 79.0 and also tried ESR. No change. Ran Mozilla's recommended refresh procedure which removes extensions and resets settings. No change. Booted Windows into Safe Mode and the problem does NOT occur. When I booted back into normal mode, I uninstalled the graphics driver again and tried with default settings -- problem doesn't happen!
While this appears to be an issue with the graphics driver, it only happens in FF, so there seems to be an issue with the two interacting. The latest Firefox crash report listed in about:crashes is from November 2019, long before this issue was discovered. I assume that because the whole computer is crashing with a BSOD, FF doesn't register the crash.