Форум поддержки Firefox

Recently, a kind volunteer helped me resolve a technical problem I was having with eBay. I have only one start up on my computer now, which is my VPN I have disabled all my Add-ons. I exited out of Firefox, restarted my computer and went directly to ebay and had no trouble signing in or using the site. Yay! I thought it was all fixed. I still wanted to use some very important (to me) add-ons like Ghosterly, and a couple others, which I have had for approximately a year with no problem on ebay. I enable 3 of my favorite addons. I went back to ebay. And, now I can't sign in. They say the password doesn't match. I know that it is correct because I have it written down. When I tried many times, they kept making be "bot verify" When I tried to reset my password, they said I had to chat with someone. I am unable to chat because they say I might have disabled java script. I don't know where to look to see it I have done that. Having a "Senior Moment" here............

....also starting to get frustrated........... grrrrrrr..... I wanted to try to turn on one addon at a time, to see which might be the troublemaker, but never got the chance.

Any thoughts??

Not sure if I chose the correct topic above, but here goes. It is my first time here.

recently, after using the same browser and same site, under the same log in for over 15 years, the pages freeze and I can't do any thing but wait until the error message pops up saying that "a webpage is slowing down your browser, do you want to: "Stop it" or "Wait" I click stop it and then wait a few seconds and I can see the screen glitch and then I can click on something and it will finally work. But, when I try to click on something else the same thing happens over and over again. I have discussed this with the chat agents, but they were no help. Someone from ebay called me after I asked them to and I explained the problem, and that I had cleared my browser cache, cookies, browsing history and it still gives the same error message and still freezes. I do NOT have this problem on any other website or platform. The ebay agent on the phone suggested that I try a different browser as he had no way to diagnose my problem. I asked "If the problem doesn't happen on any other site, how would it be caused by my browser?" He said, he was merely suggesting that as a process of elimination. I started to download another browser today, as this has been going on for far too long, probably two weeks now. Thank you for any suggestions you might have. Taylor

A problem I'm not sure Firefox has addressed or resolved in all the years I've been using Firefox - even after it changed its programming, and the way it saves session (or even bookmark) backups to the profile folder, is: whenever Firefox is forced to shut down after a computer software issue (like freezing, blue screen, extreme sluggishness, etc.), and we presume (with fingers crossed) that Firefox will open back up with all our tabs intact for the past 7 - 20 days, but instead opens with them all missing and forever gone - even after immediately and instinctively proceeding to the profile folder (before shutting down Firefox) to recover them using Mozilla's recovery steps to replace the "places.sqlite" file, I periodically find that every single one of the recovery files has been re-stamped with the same date and time (and missing data) as the new places.sqlite file.

So I hope and pray, that because this issue happens to thousands of Firefox users over time - no matter what Firefox version update their using (because it has happened in several versions for me), that a terrific way to prevent forcing users to find and use a great sessions manager addon that saves tabs (with all their history - that won't also crash or easily be written over), or forcing users to constantly worry and remind themselves to manually backup the required profile files daily, or having to remember minimally, to backup the profile files "before" opening Firefox after a crash, (which seldom happens), that Firefox offers its users the option to set Firefox up to continuously and automatically save a complete new (additional) set of backup files to a different folder of the user's choosing, with the extra option to save a "set" number of session backups, where Firefox can't access them upon opening. Imagine how much anguish, anger and self loathing Firefox will eliminate in the world with this one simple option.

Here's another wish-list item. If Firefox could present the list of open Firefox windows that appear at the top right of the screen whenever hovering the mouse over the Firefox icon in the taskbar, I wish for the popup list to permanently nudge down so it "never" covers up my open tabs in each of the open window's (which is how I know I determin which of the numerous windows to navigate). And of course the list should self adjust whenever I turn the "Menu Bar" on or off. Thank you, in advance, for considering these two important items toward the Firefox experience.

If you're wondering why I haven't moved on to the latest version. It's because I all too "often" encounter my valuable "business" addons no longer working, and the miserable task of trying to go back to the previous version, or trying to find new addons that work half as good. Sometimes all of my addons disappear. I also wish I could turn off Firefox's constant reminder, to upgrade since I've asked twice before, with no Mozilla reply. Thank you again.

there is some issue in opening the web page which is designed to open in new tab when clicked.

the link for the same is this https://newtrade.sharekhan.com/eodweb2017/login.do?caller=executeLoginValidation#/equity/107

the middle pat of login do is failing to do the auto login to the main page & showing no data.

Can any one help in the reagrds?

Hello,

I am wondering it this is possible - I have a Windows 10 laptop that needs to be upgraded to V202H and I am told that the upgrade will probably delete all of my current programs and settings - including my Firefox install and all bookmarks. To help recover from that, I wanted to know if it would be possible to set up an alternate Firefox in a not often used local account on my Windows 7 laptop and then sync the two so that after the upgrade, I can download Firefox again onto the Win 10 laptop and then sync it back so that I can get all of my bookmarks and settings for FF back onto the Win 10 laptop.

I don't want to sync it with the Firefox that I use in my regular Win 7 user account since that has a separate set of bookmarks and settings that I wouldn't want to change. I just wanted a way to "hold" all of the Win 10 Firefox stuff and "reinstall" it, and had thought that sync might be a way to do that.

If that won't work, is there a way to transfer the entire FF profile over to a new install on that laptop once it is upgraded?

Thanks for any help! Much appreciated!

Hi, Using the updated Firefox on Windows. The Delta home page works but when I do a search, the results don't load. "We're sorry there was a problem processing this request. Please try again" This has been going on for about a week. I set cookies to be allowed from Delta and there is no difference. Please let me know your suggestions. Thanks, Michelle R

* * i have ordered two of your different F R E E things - i have received nothing

• * so i will not order this 3rdd free offer item as it will no doubt be ignored
• * as were the first two. take me off your mail list

When I open the browser, the upper task bar which contains the web sites I most often visit, also opens three totally unidentified web sites that in fact are not recognized web sites since he message related to each is essentially telling me there was a problem opening the site. The identity of the three sites are not configured as web site address, and are identified in the task bar as "problems" How do I get rid of the upper task bar? I do not need it since the regular task bar below the address bar with all the specific features addressing the various options.

Irwin

When opening word files(*.doc) on the server with Firefox browser, it is very slow, but other browsers open word very quickly. Is this a bug in the design of the firebox browser?

Dear Volunteer. Not "yelling" at you personally, but...

PLEASE discontinue “A web page is slowing down your browser.” It’s useless, and EVERYBODY hates it.

Since this "improvement" was force-fed to us, the opening of almost every site gets hijacked and frozen by a redundant alert.

Please at least give us the option to disable it. Seriously, I see (Not Responding) in the activity windows more than anything else since the idiotic yellow bar made it's unwelcome appearance.

PLEASE kill it. PLEASE, PLEASE, PLEASE, Thanks.

Hi All,

I am using a Desktop Windows computer and I am having trouble with 64 bit Firefox Version 87.0. For some reason I cannot play the sound in Instagram videos. All instagram videos will play but wil show the sound icon as muted and there is no way to click the sound icon which is shown in the lower right corner of the video to unmute it.

I disabled all the add-ons in firefox and I still am getting this problem. Chrome on the other hand seems to work just fine in playing Instagram videos with audio.

So what's up with Firefox?

I am a software engineer. I love Firefox but I believe that a memory leak may have developed. The problem goes back a couple of months. I have one instance of Firefox open with three tabs opened but the task manager shows a large number of instances of Firefox being open and using a lot of memory. Currently there are nine instances of Firefox shown in the task manager. Look at the screen shot of the task manager that I uploaded.

I often have a lot of tabs open but I rebooted and opened a new instance of 

Firefox with only 3 tabs. I did open a new private window at the same time as the session I explained above but then I closed the private window. The memory leak might be the private window remaining in memory after it was closed. My OS is Windows 7. Yeah I know MS has stopped supporting it but I hate up dating the OS.

Thanks, Bill Smith

Typing the problem in the quote marks in the search box yields over 400 identical questions. So obviously this is a known problem with FF, and hopefully with Mozilla.

With me it happens on Facebook. Clicking "wait" basically does nothing, clicking "stop it" it basically stops the page from loading, so you can't post a message or have any interaction with the site whatsoever.

All along I'm watching the CPU at a constant 50%-60%, and memory for one tab of FB going up steadily from 400 MB to 1.2 GB (almost like a memory leak).

Now, my laptop has really limited specs, 3 GB RAM, Win 7, 10 years old. So I thought the laptop is probably to blame. Till I did the following experiment: Let's try Edge, with the exact same tabs, exact same sites.

So, one tab of the same FB page + one tab of Yahoo Mail -> FF: 60% of CPU, 1.5 GB of memory (and counting). Edge: 10%-15% of CPU, 500-600 MB of memory, and FB smooth as silk.

Any suggestions/solutions are welcome.

When I add a bookmark Firefox puts it in either "Other Bookmarks" or "Bookmarks Menu". Having to hunt in two places for new bookmarks is infuriating. How do I get the programmers to add an option in about:config to remove or disable "Other Bookmarks" so that new bookmarks are just added to "Bookmarks Menu" like they should in a normal world?