Отображение вопросов с тегом: Показать все вопросы
  • Решено

2 Step Authentication Account Issues with email that no longer exists

Hello, Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but ca… (читать ещё)

Hello,

Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but cant enter the code for the 2 step authentication as the code is sent to an email that no longer exists. We have another account that we would like to transfer an extension to from the old email account. Is there any way to access the old account or transfer the extension from the old account to the new one without having the access to emails sent to the email address of the old account?

This is important to us as the id of the extension used within the non-existent account is preventing us from loading another extension with the same id. This is to prevent us from having to rebuild our NMH software that must use the appropriate id for communication.

Any help would be appreciated.

Задан topazsystemsinc 1 месяц назад

Дан ответ cor-el 1 месяц назад

  • Архивировано

I cannot edit any 'Two-step authentication' settings

Hello, As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify an… (читать ещё)

Hello,

As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify any 'Two-step authentication' settings. I can modify other settings. Logging out is not an option, as I no longer have the 2FA generator and would thus like to remove the old one from my account.

I can modify all other settings, just not any under 'Two-step authentication'. This is not a regression; this issue has been present for well over a year.

Задан 3sf98a 2 года назад

Последний ответ от 3sf98a 2 года назад