Форум поддержки Firefox

Hi,

I have a second account under the email s.pellissari@gmail.com and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it!

Thank you

Great. I click technical support and end up in this forum where I'll never get to Mozilla employees. Anyway, I don't know what this falls under, but after the update before last (I'm currently on 109.0.1 (64-bit)), my window history has disappeared. I had a window with at least 20 tabs open. I closed 3 Firefox windows, reopened it later, and only 2 of my 3 windows opened. When I went to open the 3rd window, it wasn't there in the history. The tabs aren't in 'Recently closed tabs' and definitely got lost from 'Recently closed windows'. What a disaster, because this is going to cause me a lot of work and I don't remember what was in all the tabs.

Oh, how I wish you had some sort of SAVE ALL option before applying these updates. They are doing weird things, including my bookmark sorting being all messed up after an update. Haven't gotten that to work right since it got out of whack. Sorting doesn't stick when I close Firefox windows.

Now, I have a bunch of tabs missing that I can't get back. UGH! Where did they go? I can't possibly know what Firefox will break, which is why we need a SAVE ALL where Firefox knows all the nooks & crannies to save before applying updates. I'm afraid to update anymore, because you're killing my productivity.

Taskbar "jumped or relocated" to right side of page and half icons are gone. I do not want it there - see no way to restore to the bottom. How do I restore taskbar at bottom of home page? Yes, my Firefox is updated - worked fine when I did that. Now it is a mess.

Hi,

I am a student investigating multiple ways for crash report prioritization. I am using Firefox Mozilla for data collection. While looking into the crash reports, I am unsure about what does "frame count" mean. And I also looked into the reference website (https://crash-stats.mozilla.org/documentation/datadictionary/), and did not find it. I am wondering if there is any other reference document I can look into? Thank you so much!

Hi there!  :)

I am having many, many problems with Access Denied messages when going to AT&T, Vitacost, Lowes, and several others. If I turn off my VPN and use the Private window, it works. If I do not, I am completely locked out of all my accounts. I've tried all the fixes that Firefox provides, like wiping out the history from that site and so on. I am not going to turn off my VPN to function online as it endangers my personally identifiable information, which is why I use only Firefox. Most companies when I call them tell me to use Chrome or Edge as they work better, but I despise Microsoft and the predatory behavior, so I do not and will not use them. I deleted Chrome altogether as it was preloaded on my laptop. I want to use Firefox, but I keep having more and more problems. Please help?

Hello,

I use several websites that utilize mutual TLS authentication, also known as client certificate authentication. As a developer behind some of these websites, we will frequently launch and relaunch some of these sites to test different changes, so we don't usually bother with getting a properly signed certificate for the site. Developers must add a security exception for accessing the sites, which then prompt for user authentication using client certificates.

The problem I am encountering is that the "Remember this decision" checkbox on the "User Identification Request" does not seem to be working properly. There is one site which makes several connections when the page is first loaded and we have to click "Ok" on the "User Identification Request" about 10 times before the page fully loads. Other sites will randomly prompt for the request again when fetching data. The hostname and port do not change between requests.

I've tried replicating this behavior with a basic Apache httpd server setup with client authentication, but it doesn't seem to happen for the basic site. If this is happening due to a server configuration issue, I would like to know what it is that is causing it so that I can fix it. When using Chrome, this behavior does not happen.

Thank you!

I can no longer log-in to sites that require Usersname and Password on my Mac. But I have no trouble using my iPhone to log-in using the ios Firefox and Firefox Focus. I tried clearing the history on my Mac and still no success. The error message I keep getting is "Could not process login". I know my username and password by heart and have had problem logging in before. Just recently in January 2023. I kept trying until I got locked-out. Please advise.

There should be a guide by now or easy settings built into the browser to change these settings.

I'm having trouble with websites that think I'm a Bot, because they are detecting multiple operating systems/ OS, due to my settings and privacy extensions.

Is there anything in About:Config that I can change to set my OS to Windows??

Common methods for websites detecting someone's OS is by using Javascript, User Agent, and TCP/IP fingerprinting.

How do I fake the Javascript test? There's extensions that block Scripts but that leaves people unable to use websites, is there any command I can put in and set as default?

User Agent test - There's a few extensions that will work to change this, though if I can change this through About:config or other settings I would like to know.

The TCP/IP protocol controls how data is sent between computers and how the sender and receiving computers are identified. Mostly this is done identically by every computer, but some small parameters are implemented differently by different operating systems, creating a ‘fingerprint’.

I'm told this is very difficult to fake, but has a larger error rate anyway.

I can't connect to my CapitalOne account. Called them and they said firefox was having issues and I should use another browser which does work. Can this be fixed?

I've been using Firefox for awhile but just in recent days I've noticed that logging in to selected websites takes much longer or fails. For example, it takes me 3 minutes to login to Fidelity. During the 3 minutes, I see the message "Performing TLS handshake..." being displayed in the lower left hand corner of my screen. I am running Windows 11 with the latest version of Firefox (109.0.1). This also happens when logging to United Health Care websites. The same problem does not occur with Microsoft Edge.

Any insight to this problem is appreciated. Thank you.

Would be nice if someone from Mozilla could build this into the browser, so users can easily change their Time Zone.

( Timezone Difference: The time zone of your browser is UTC while your request IP location timezone is different. )

Currently have privacy.resistFingerprinting on which is giving website the UTC time zone. How do I change this without disabling the setting.

Can I go into About:Config and add a new timezone?? that the Javascript request will find.

I have a sandbox iframe which is hosted by various websites. Lets assume that this iframe is loaded like this: <script src="https://example.com/wie.js"></script> I have already added 'allow-scripts allow-forms allow-modals allow-same-origin allow-popups allow-popups-to-escape-sandbox allow-storage-access-by-user-activation' at sandbox. I also use document.requestStorageAccess() from inside the iframe and I set event listeners for the storage like this:

window.addEventListener('storage', onStorageFunc, false);. From the iframe a popup window is presented when user clicks a specific button and the popup opens at lets say at this url "https://paypal.com". After user navigation on popup, paypal at the end of the flow redirects user to this url "https://example.com/success". At this point when user is navigated to /success I add some data to local storage which I expect to trigger the storage event listener and the onStorageFunc to run. This doesn't happen, while in other browsers it works as expected.

Since both popup and iframe are under the same url (https://example.com) and I have used requestStorageAccess, I would expect this to work normally. Can you please help me to find out what is going wrong here? In the past I had the same problem but it was fixed when I added 'requestStorageAccess' and 'allow-storage-access-by-user-activation'. Now I can see it happening again.

Hello, Recently I have noticed that facebook messenger doesn't work in my firefox, after some research I did find that entire websocket (and wss) doesn't work in my firefox. I am using Mozilla Firefox version 109.0.1, one thing that temporarily fix the issues is to delete cert9.db from profile folder. Starting in safe mode doesn't fix the issue, disabling all extensions neither work. The error I get in dev tools/console is 406 code or 400. In different browser everything works fine, but I want to stay with "fox" as long as I can.

In all previous versions of Firefox I have been able to watch TED talks without problems. I am currently running version 109.0.1 and this URL does not work https://www.ted.com/talks/christian_jarrett_why_are_we_so_attached_to_our_things It is only an example there are many others that fail, too. All the videos I have tried work in Opera (95.0.4635.25)

2FA login on sites works with Chromium but NOT WITH Firefox (Linux)

Present setup:

Does NOT work firefox 102.7.0esr on debian 11.6 bullseye 5.10.162-1 (x86-64) firefox 110.0 on Ubuntu MATE 22.04 LTS 5.15.0-58 (x86-64)

Works chromium 109.0.5414.119 on debian 11.6 bullseye 5.10.162-1 (x86-64)

I am able to register and authenticate with security devices Yubikey NEO (without FIDO2) and Yubikey 5 NFC (FIDO2 compliant) on several sites (eg. pypi, google..) using Chrome or Chromium but now not with Firefox at all. It has not worked for at least the last few updates. Changing settings in about:config or plugging/unplugging keys, stopping every Firefox plugin etc. don't help. Neither does a fresh Firefox install without any super-security-settings.

Testing sites like Yubico's own or Okta's works fine using Chromium but not Firefox.

From what I can see this is not especially related to FIDO2 (Webauthn). pypi seems to use U2F which should work just fine with Firefox since way back.

I haven't tested Firefox for Windows but Chrome browser for Windows 10 works fine (which I tested first when Firefox didn't cut the mustard), I therefore expect it to work also on Chrome browser for Linux. Just to check if this was related to a debian bullseye package, I tested it on Ubuntu MATE too, which didn't do the trick. Haven't done any more testing than that on MATE.

This seems like a strictly firefox problem. -What to do?

Yours, Kaare

Hello, lately I have problems with browsing, and some sites - especially Google connected sites - stopped working with Firefox altogether. For example, in the last month or so, when I open a link, it doesn't open for a long time or not at all, most times when I press the link again it might open. Google maps stopped working at all. I created a Google doc and when I tried sharing it I got a message that it can't be done at this time, I opened it in Chrome and it worked.

Any ides? Thanks

So, for awhile now when I go to some sites, the screen suddenly starts flashing, then it jitters and turns some light color (like a light green; not blue screen, not black). If I guess where the "X" is to shut down the tab that has the video, I can end this. Often, like on youtube, I find the problem is some ad video that was playing. The rest of the site is ok. But not always.

One site I wrote down a few days where it happened: https://www.nbcsports.com/philadelphia/eagles/eagles-face-giants-2022-playoff-opener?cid=sm_npd_rsn_phi_fb_mn&fbclid=IwAR3rGUEa0W8fElrzCWANSIUpti9VKlbn0iHyvcFsviajYExo5tcRSyWBJXA

scroll down to video and everything blinks, becomes unuseable

It happens in lots of places, though. It is not per se a YouTube problem or just a problem at NBCSports. I shell out to MS Edge, and it seems to handle everything fine, so I'm assuming at this point it is a browser issue.

One last point: after this happen the screen display is degraded even after I manage to shut down the offending tab or video. It takes a Log off/log back in or reboot to fix everything. The degradation takes the form of making the screen look a bit like a pointilist painting, although that's an exaggeration.

FF 109.0.1 64 bit Windows 11 NVidia GeFORCE RTX 3060 running studio driver 526.98 (I have switched periodically from / to their gaming driver, which doesn't seem to matter)

Any help, appreciated.