Форум поддержки Firefox

I need to install a browser on a Windows 7 laptop that I'm trying to get operational so the files / data can be migrated to another platform. I would like to use Firefox if possible.

I'm thinking I would need a prior version. If so, what version should I choose and where do I get it from?

The current / legacy browser is Brave but that has been disabled by installing Bitdefender as part of the ongoing cleanup process. --Thanks

PC/WIN7 - I access my bank and get a login screen from them... when I enter my name and password I get a "FILE NOT FOUND" ... but it accesses just fine on my android phone or on my other laptop running WIN10... maybe a problem in firefox site permissions ?? Used to work up until about 4 mos ago....

Greetings, I experienced this problem with the prior update, now after the current update i get this" internal Server error" Hopefully you can straighten this out. I hate using Google for anything!

Regards, Chris

FF doesn't reliably open my last session. It used to but for nearly 18 months now it has become hit and miss. I have FF docked on my taskbar (Win 7 sp1) when I click it some times it opens all my tabs (I have it set to do that) but more frequently it doesn't and just opens one tab. Usually I catch it and in history select the tab showing many other tabs and I get it all back, but this doesn't always work like today, no option to do that because there's nothing there. When is it likely to be fixed, I've been complaining about this for months. I've even suggested FF collects a stack of last sessions (say 20) each time a session is closed and have a fixed entry for that in the menu, but nothing seems to change. I'm heartily sick of it, it's such a basic requirement of any browser and yet with FF it's just a pain in the neck.

I'm still running Firefox under Windows 7. I've now connected a new monitor with a resolution of 2660 x 1080 using an HDMI cable (previously DVI), and since then I've had major problems setting up websites. the websites are only partially built and I have to reload several times. Can you help me?

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on support.mozilla.org like https://support.mozilla.org/de/kb/firefox-leistungseinstellungen always reproduceable.

I disabled all Addons, i disabled this power optimizion setting, removed usercrome.css same. With Firefox savemode it dont crash. Spyware is blocked, means datareporting/telemetry/ping by disabling the options and empty the urls (like on FF 78 but it dont crash). Somewhere i read firefox can crash on a empty url, but i assume its fixed long time ago. A wrong, unreachable or empty url should not crash on well programming. Think about countrys that blocks urls, adblocker, pihole and so on. I dont remember about what url i read.

Does the savemode revert all about:config settings? What does support.mozilla ask the browser that causes the crash? It know it seems to identify the Browser, but usual its done by useragent and no "internal" communication.

Then FF always crash on ebay.de search if you scroll or change settings while the page is not ready. Spyware is too blocked by Hardware, ebay may wait for some ad? But thats already on FF78 but on 115 it seems more often, this was not with FF 52. But some sites including ebay stops to work with FF52/78 so no choice.

I have been using igHome as my Firefox home page for many years. Yesterday when I opened Firefox multiple porn pages kept opening. I uninstalled and reinstalled Firefox and that didn't help. I tried CCleaner and Malwarebytes to scrub any issues but that has not helped. HOWEVER, if I log out of igHome the multiple pages do NOT open, so apparently this problem is related to my igHome login.

I am using Windows 7 on this laptop and I understand that is no longer supported, but is there any way to remove whatever is causing these sites to open when I log in to igHome?

Please note this problem does not occur on a newer laptop running Windows 10. I am able to use igHome with no issues.

Thanks!

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and cannot watch a video there made by customers about a product. There is no option to select resolution on many sites, and browsers by default try to play videos at the maximum resolution, ignoring the capabilities of the laptop. The essence of the question is, is it possible to limit the video resolution for all sites in a browser or system?

Hi, I've always run dual monitors with no issues. Since some updates to FF I've had an annoying problem. When I close FF, part of the last page I browsed remains frozen on screen. If I open up any other app and move it over the part frozen FF image, the screen corruption is erased. The problem has remained through at least the last 3 FF updates.

I've been searching everywhere for an answer to this annoying isssue which only ocurred on FF shutdown and not Chrome. Last week I tried a solution which seems to have worked, but I kicked myself afterwards because I can't now recall the web page with the solution and need some help other could benefit from to explain what I did.

I remembered clearing certain caches (?) using FF settings, then deleting or renaming certain json files in a (?) profiles folder which I assumed would be recreated on the next FF boot?

I'm having a problem with websites not remembering my zoom percentage settings. The zoom settings were remembering on my administrator account until recently. The strange thing is that zoom settings on websites ARE remembered in my standard user account on the same device. I am talking about private browsing only & after I close the session & reopen another Firefox session. Thank you

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

On one web site (see attachments), my location is being detected as being outside USA while using firefox desktop browser, yet on the same computer, my location is being correctly detected as being inside USA.

You will see the asian words. When I change the pull dawn tab ("Saudi Arabia") to "USA", the asian lettering does not convert to English.

Not sure how to fix this.

I can't get to my gmail account if I go to firefox as a search and enter the single word GMAIL. Before anything else is entered, I end up at my wife's account. Why should that be and how to get to any other email account. I have the same problem with CROME except there it appears to be bound to MY account - the word GMAIL must trigger some fixed, prior established, link that was not intended. The fixed link in Firefox predates 115. I rarely use CROME. The Firefox linkage was very strange, but I mostly accessed MY account via Thunderbird until this also looked like a problem. Is there a way to break this fixed linkage? Thank you

Looking at your guesses, it is 115.8.1 according to my inspection, W7 is correct.

The last few days Firefox 115.8esr started to give me a "Gah. Your tab just crashed." whenever I try to load somes pages, also sometimes it shutdowns as soon as a video is played in youtube.

Here's recenet Submitted Report IDs:

bp-de0d03ed-13d4-4dbf-9180-264f60240306 3/6/2024, 11:11 PM bp-1d1c1723-da9c-4a10-aec4-f3e450240305 3/5/2024, 3:34 AM bp-705c466c-f051-4ec7-a787-b71ae0240305 3/5/2024, 2:14 AM bp-c9656a28-c95e-4536-9339-7ddbe0240304 3/4/2024, 11:23 PM

Thanks in advance for your help.

PS/ disable hardware acceleration in Firefox, didn't fix it.