Форум поддержки Firefox

I'm running a late 2017 MacBook Air with memory of 8 GB 1600 MHz DDR3, Monterey 12.0.1 and using Firefox 95.0. I am having a continuing issue with a web site (E edition of The Fort Worth Star Telegram) that after opening a second page/window of a news article, that 2nd open page causes Firefox to stop responding. Clearing caches and or restarting computer does not help. Feedback to Star Telegram has yielded no solution.

Hi all,

Since I switched to Win 10 Firefox constantly crash on my computer.

• Tried fresh install no change
• Tried repair no change
• Switched off extension and then on (one by one) no change
• Deleted cache - History - etc .. :( it worked for only a few days since I did a full scan with Microsoft Defender.
• Since this last crash (as I could not launch Firefox anymore I used shift + click on Mozilla shortcut)I decided to switch off the graphic card acceleration and all the other option in this menu and it seems to help

Could you tell me how to send you the crash report ( I do have 8-10 of them already sent to Mozilla)

Dear Firefox:

When ever I try to search for a general topic (e.g. apples), I receive the following error message: "The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies."

I believe that have enabled cookies but I always receive the same message above. Could you please help me solve this problem? Thanks. ...

Since 8 December, 2021, I cannot log into any of my 3 Gmail accounts using Firefox and either Google or Duck Duck Go. I get a message that each is temporarily unavailable - repeatedly. I have no add-ons to Firefox; I cleared the cache. I can access all three accounts using Edge and Bing, bringing up Gmail Accounts and then specifying accounts from within that website. I can't remember when the latest Firefox update happened but it wasn't long ago. I have never had trouble accessing my gmail accounts before now.

Basically what happens is that some images download and upload as a mess of vertical stripes. One of the images is what happens when i try to change my pfp on my email, and the this (i couldnt get the image to upload here) is what downlaods when i hit share here.

When I start firefox, I cannot load anything nor go to any sites? I have tried to start in safe mode but it does not help. I can open other browsers and they work, but not firefox?

Since a few days, I keep experiencing constant crashes with Firefox. In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing. Crashes occur on, but are not limited to, following pages: • YouTube.com • Reddit.com • Google Account Login • about:preferences • about:crashes • about:support • The very same Support-page I’m writing this on Crashes still occur after: • Rebooting Computer • Clearing of Cache • Starting in Safe Mode (crashes in Safe mode) • Deactivation of hardware acceleration • Refreshing Firefox • Reinstallation of Firefox (Uninstalled with the Uninstall/helper.exe) • Use of Windows Deployment Image Servicing and Management tool (DISM /Online /Cleanup-Image /RestoreHealth)

Crash logs list: • Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ff88082381f • Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000001f4465fffe8 I’m kind of out of options. Most support pages are 2 years or older, so I don’t really know if I’m experiencing the same errors as they did. If there’s any more information required, please let me know.

duplicate. https://support.mozilla.org/en-US/questions/1360813

Hope someone can help.

When I use full screen for some websites, it darkens after about 2 - 5 seconds and my cursor also becomes harder to move. This only started to happen recently.

It is not my computer settings, I've tested this in Safari and it works normally. This makes videos unwatchable. It is like a dark screen suddenly appears over the video and only comes off if i move the cursor. It happens with netflix and prime but not youtube, udemy.

What happens is no matter how many tabs I open, after a few minutes I will not be able to open a link in any new tab. A short while later I cannot re-use the tabs where I did manage to open a link before - when I type or paste in a new link and press enter, or rcl+paste and go nothing happens - nothing gets loaded. In the "console" I see zero movement, same in the "network" tab of devtools.

I then close firefox and try to open a new instance. Often nothing will happen - when I go then to task manager I will see 4 instances of Firefox processes running and I have to kill 3 of them (the 4th disappears automatically after I "end task" the 3rd one).

Reinstalling does not help, disabling hardware acceleration does not help. Admittedly I do not experience this on my other machine (both Windows 10 and 11 - on yhis machine changing over to Win11 did not influence this).

What's interesting is it started some 6 months ago (I think), and the issue disappears shortly before the next update. Then I foolishly install the FF update, and the issue resurfaces.

I have no idea what's causing this but I hate it. I need help with this please.

On Startup: - "Open previous windows and tabs." Yes, I have this checked, but it ain't actually doing it. What's the solution?

True or False? If this box is checked I can quit Firefox altogether which tabs still open, and those same tabs will automatically load again upon reopening Firefox.

(Upon writing back, please refrain from thanking me for anything.)

OS is Win7-x64, graphics Intel HD Graphics on Haswell pentium G3220 with latest available driver.

Since version 89.0 or 90.0 (not sure which) following webpage rendering issues appeared on my machine: - page loads ok, but when I scroll up/down with pageup/pagedown keys then some keystrokes are not followed by redraw, or redraw is partially blank (horizontally split - see attached screenshot). Subsequent keystrokes either have the same problem or are rendered correctly. - scrolling is only problematic with pageup/pagedown keys. Alternative methods (up/down keys, mousewheel, holding and dragging scrollbar or clicking above or beneath it) work ok. - I'm sure that version 89.0 or 88.0 didn't have this problem. Since then I haven't changed any about:config settings or updated graphics driver. Compositing was then and now set at WebRender (not WebRender (Software)). - I tried disabling hardware acceleration on version 92.0, but it hasn't solved issue, so I reverted this back.

Troubleshooting info is attached.

Thanks in advance for your help.

Recently all of the shown incoming email correspondence was deleted from display back to an August date, and since then no new emails are displayed. I have tried the Firefox Refresh program and a computer reboot, which did not fix the problem. How do I fix this problem????

Firefox has been my favourite browser for years but I am about to uninstall and kick it to the curb!!!

Every time I want to attach/insert an image (on many different sites/platforms/apps) it freezes ~ I have to shut down and start again, losing whatever I have been working on. I have uninstalled and reinstalled a few times and have checked ~ all is up to date.

Any advice would be greatly appreciated!

Thanks a mil!

Very recently I've noticed that Firefox(v95.0) is giving me an error for the Microsoft documentation site https://msdn.microsoft.com/.

MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

I use this site almost daily and have not had any trouble, and it appears to be fine on other browsers like Chrome and Edge.

Has there been a new setting changed or added recently that I can enable/disable to allow this site through?

Intermittently but more than half the time in the last week, links on Firefox (but not on Edge) to common sites like docs.microsoft.com return > Secure Connection Failed An error occurred during a connection to docs.microsoft.com. The OCSP response does not include a status for the certificate being verified. Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

--- Have cleared cache and rebooted; no change. It looks like the problem is with the browser and not the web site. Running FF 95.0 64-bit on Windows 10

Every time I open up outlook I get "internet security warning" pop up. i am using proton mail with proton bridge to get it on outlook and I use Proton VPN. Proton isn't secure?