Форум поддержки Firefox

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Good afternoon, Yesterday, november 22nd 2023 i was watching TV via my firefox browser at the computer and whenever i saw something i wanted to screengrab i would press print screen and then paste the image into Photoshop for further editing, but all i get now is a big black screen, not the image i had screengrabbed, this used to happen in chrome and that is the reason why i switched to firefox, because this feature still worked in firefox, but today after the update to version 120.0(64-bit) this function now also returns a black screen when pasting into photoshop. Is there a way i can use this feature again? or is this feature gone forever? This was all working okay until this update

kind regards Colin Shard my system is:Ryzen 5-2600 running at 4Ghz, 32GB of ram,GeForce GTX1050 Ti videocard running windows 11

How do I completely delete all traces of prior Firefox install? I believe my browser became corrupted. I uninstalled it and then went to the C drive and deleted all associated folders. As far as I know, I have no files saved as webpages but I do not know how to confirm in Windows 10. When I download Firefox I get the message saying a copy has been installed on my computer before. How do I completely remove any trace of Firefox so I can fresh install?

Is there a way to enable using both a default pattern as well as a custom image for the background on Firefox Color? I really want to enable both but it is making me choose one or the other. Please help me do this or enable the ability to do so.

I frequently visit Facebook and go through a selection of friend suggestions. I don't have time to go through them at the moment so I prefer to highlight select each one with my mouse and copy and paste them to my email.

But because Facebook I presume is using lazy load, as the slider moves to the next slide of profiles it eventually stops because eventually it gets to where profiles have to load due to me now going to that area of the html elements, and now i hate to wait until they load to then re-hightlight and select each one of a continuous pattern which is very annoying

I'd rather be able to just have the webpage that I'm currently on of facebook to have everything load at once, so I don't have to wait for new profiles in the selection to load, when I scroll, or press a button for next list

The image I provided will visually show what I mean I get a selection list of suggested profiles to befriend on Facebook but eventually of either clicking on the right arrow button to slide over to next list to next or by highlight selecting eventually the sliding to next list stops due to the next list of profiles not loaded yet

The second image will show what was once white because it hasn't loaded yet now has

But thats just it I don't want to wait and have to scroll, or click a button and wait for the next batch of elements in which this case is image and link of their picture and name.

I want all those elements to load at once! So I don't have to wait for it to load after I reach that destination on the HTML.

Javascript. Firefox. HTML.Extension?

Whatever you can suggest please wither it be adding a script, changing something of firefox, doing something of html, or adding an extension?

I'm having an issue that has been going on for some time now and it finally has me at wits end. My Account sync keeps disconnecting where I have to go through the sign in process again and again. I have searched multiple times for this issue and have seen that others have suffered from the same issue with no clear solution to the problem. I have now tried with several Firefox desktop versions including my preferred browser being Firefox Unbranded, and every single one disconnects me several times daily.

Does anyone have a solution to this issue?

macOS 14.1.1 on an M2 with FF 120.

When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second.

This appears to be due to the volume being muted when video playback starts. Unpausing the video leads to the video freezing for a very brief moment, then the A/V sync is clearly incorrect.

This can be replicated on YouTube by loading a video, muting the video (if not muted already), refreshing the page (F5), allowing the video to play, then unmuting the video. The sync will be incorrect.

If the audio is unmuted when the video play back starts, this does not appear to happen.

Following this article has no impact: https://support.mozilla.org/en-US/kb/performance-settings, nor does setting media.hardware-video-decoding.enabled to false.

This issue does not occur on Microsoft Edge.

Facebook requires me to have to update Firefox even though I have the latest version! Could it be because my computer only has Windows 7? Can't find no free upgrade to 10 anymore ... buy without money will not go! I really need help!

See the attached .gif in the past could I use a "mailto:" link without problems, I used this extension: https://addons.mozilla.org/de/firefox/addon/outlook-com-mailto/ But even, when I deactivate it, does it NOT work. As you can see in the gif, the website opens and the mail does not load. usually it should create a new empty email ready to send. I tested it with gmail (because I have a gmail accunt through google) and that worked.

So there is some problem with outlook, this does happen on every page, tested also with disabled adblocker (ublock).

On the Facebook desktop, the Firefox push notifications keep switching to off. I cannot see these notifications as a result, as you can see from the image where the information is blank. I have tried everything possible to fix this issue, but it remains. Any help in fixing this issue would be appreciated.

There is an app of my PC to open a digital version of the USA Today paper as well as other newspapers owned by Gannett. This app has always run well on Firefox. But a few weeks ago, when selecting the option to print an article, multiple pop-up screens began displaying. It is normal for the article to display in a pop-up screen just before printing but not multiple times. And every time I print an article the number of pop-ups increase... the first time twice, the second time three times, the seventh time eight times, etc. If I open the app using Chrome this does not happen.

I am running Firefox on a Windows 10 computer. I have had little-to-no problems with Firefox before now. Since this morning, every time I open Firefox, it almost instantly crashes. Even after refreshing it and reinstalling it a few times, the problem persists. I have no idea what the cause is; I don't remember drastically changing any settings or anything like that. It will crash even when I use safe/troubleshoot mode, when I open a private window, and when I run it as an administrator.

I got to a point where it would give me a sliver of time before crashing. Following the advice of a Firefox help article, I managed to clear all of its stored cache and cookies(if I remember correctly). Still no fix.

If anyone knows how to fix this, I'd love to hear the solution when convenient for you.

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure Firefox always saves logins/history/etc., have security set to "Standard," and have added exceptions to the Firefox security; yet, despite all this, I'm still getting logged out everytime I close the browser. I'm getting to my wit's end!

What else can be done to fix this? It's really frickin annoying having to sign back into everything, everytime I open Firefox. Thank you in advance.

Opening browser with google.com as part of my home page 'group' or open a new tab no longer signs me into google. It use to. I have already cleared my cookies and cache (pain having to log back into my usual sites). It worked for a day, but zip now. Getting ready to leave my favorite browser since the SeaMonkey days!!

Please advise. Thanks!!

BRAD

Whenever I download a file Firefox downloads two of the same file. One is an empty file and the second file is the right size.

Example: I want to download a file called blender-4.0.1-macos-x64.dmg, when I start the download the first copy shows up immediately in my download folder called blender-4.0.1-macos-x64.dmg with zero bytes but another one is still downloading. Once that one is fully downloaded too I have another one in my download floder called blender-4.0.1-macos-x64-1.dmg.

Not sure how to prevent that, it is very annoying

My wife was on Firefox, I was on EDGE for email(Outlook) and google access, I tired of the issues with EDGE and moved my account to Firefox, it REMOVED her email access displacing with mine, how do I get her email access Back?