Firefox Support Forum

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Why has my firefox browser failed to connect with my banking website?

Hi Team,

I have been using firefox for 2 years now at work, logged in to sync the passwords and bookmarks. To my knowledge it seemed to be working fine.

I reimaged my laptop last week and reinstalled firefox and logged into my account and it did not download any of my saved bookmarks and saved passwords.

I suspect it may have been caused by a partially failed initial install of Firefox which may have wiped the data from the account.

Does mozilla keep backups of the profile data? If they do, could my account be restored to the state it was in on Thursday 28 March 2024?

Thanks Socrates

Hi, I recently reset my Microsoft 11 operating system.The reset said before doing this would I would loose data, but I did anyway, hoping to improve operations. Now years worth of bookmarks are gone. Can I get them back? There is an icon on my desktop, "old firefox data" Thanks for your help

Dear Sir/ Madam,

In the last month I was a victim of an a scam which accessed my PC. I had to get help from a IT consultant. Unfortunatly, he omitted to set to re-install bookmarks.

To progress further I need ave my account details which I have forgotten . Can you assist me please.

j A Murphy

The Bookmarks Gadget (under Add Gadgets) appears to have been hijacked. I have dozens of bookmarks and now every single one of them redirects me to https://12jav.net/. I tried clearing all browsing data, logging out/in, and reinstalling the gadget. It seems to have happened after installing the latest version of Firefox, and reverting to an earlier version did not help either. Can you please look into this? Thank you.

WIBNI I could export my saved bookmark/password, so that I could make use of the available Import function? Please pardon the sarcasm, I'm frustrated by the implementations of one-way data transfers around here, and recognize that this function may be available, but hidden from my simple help query. BTW, hidden interfaces is another hot button of mine...

My best understanding is the password reset on THIS computer deleted my saved bookmarks, etc. and if I reconnect THAT computer, my saved bookmarks, etc. will be reset too.

Open to any and all help with the subject problem. Thanks in advance.

I have exhausted most Mozilla/Firefox instructions on the web as to 'How I delete all bookmarks at once'. The word 'Library' does not appear in the drop-down menu.

In anticipation of your help, many thanks. Anthony.

Hello, I use the Manage Bookmarks / Library function a lot. However, it drives me crazy that the library always opens at the folder: Other Bookmarks/BSP2 trash folder . . . DO NOT REMOVE! I then have to navigate up to find the folder I need. This gets really tedious after a while.

Is there a way to get the library to open at another folder, preferably the most recent folder?

Thanks!

Purchased new iMac w/ Sonoma v 14.2. Contents of old computer were transferred to new one at the Apple Store but I cannot find my bookmarks now. Any advice is appreciated

Hello, i reset my pc and i forgot to save my firefox data and bookmarks. I had an account and when i logged back in everything was gone. Is there any way i can get that info back? Thank you

I'm setting up a user on a new computer. I've exported her bookmarks from her old computer. On the new computer I go to Bookmarks > Manage Bookmarks > (select bookmarks toolbar) > Import and Backup > Import bookmarks from HTML. I browse to my folder containing the bookmarks.html file, Open it, and nothing.

I've tried all the suggestions I can find. Places Database Verify Integrity gives me: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: checkCoherence + The database is coherent etc. Opening the bookmarks.html file shows a list of bookmarks. That file is not empty.

This shouldn't be this hard. How do I accomplish this?

The solution given by cor-el works very well.

Thanks cor-el ! I needed that.

But you won't know it until you access more unique folders than you already have in the list.

For instance, when you access the 8th folder that is different it will be sticky, when you access a 9th that is different it will be sticky. Kind of like a "most recently used" list. You won't see the extras until they happen.

Solution given by Cor-el: There is a pref on the about:config page that defaults to 7 to set the number of entries to show in this list of recently used folders.

- about:config => browser.bookmarks.editDialog.maxRecentFolders = 7
- https://support.mozilla.org/en-US/kb/about-config-editor-firefox 

Original post at: https://support.mozilla.org/en-US/questions/1410392#answer-1574837

Thanks again,

Mike.

In French ('English underneath) J'essaye d'organizer mes marque pages 1)Je tape sur supprimer, la page revient à la prochaine application 2)Je crée un dossier. Dans des versions anterieures de Firefox, on pouvait simplement bouger les fiches avec controle>fleche jusqu'a le dossier. (Il n,y avait pas le separateur <autres marques pages>) Avant l'essai de reorganization, <autres marques pages> contenait la plupart des fiches, les marques pages normales (bouton >>je presume) contenait seulement une demi douzaine choisis au hazard. Apres l'installation des dossiers, <autres marque pages> contient seulement les dossiers, bouton >> toutes les fiches. Il est impossible de transferer de bouton >> jusqu'a <autres marque pages>, afin d'incluire les fiches dans un dossier.

I am trying to organize my bookmarks. 1)I press the delete button, the page comes back next time I open the computer 2)I create a file folder. In previous versions of Firefox ,there was no separator between bookmarks (button>> I assume) and <other bookmarks>, and one could transfer a file into a folder using control and the arrow. Before I tried to organize the bookmarks, <other bookmarks>for some reason contained nearly all my files, the button >> only a few chosen at hazard. Having created file folders, <other bookmarks> contains the folders, button >> all the files. It is impossible to transfer from button>> into the folders in <other bookmarks>.

I used to be able to show speed dial bookmarks on my home page, as many rows as I had spd dial bkmks, like 30 or so. Now I cant even get speed dial to show anywhere anyway. I really want it on my home page, so when I launch FF or open a new tab, it auto shows all my speed dial bkmks. Please restore this functionality. We should not need some special extension to do this. It should be an option off the Settings tab

I suddenly and unaccountably lost access to my bookmarks and their contents. Where I used to have two "stars" at the address banner, the left one to bookmark sites, and the right to access bookmark folders and their contents, I now only have one star which bookmarks new sites. I can still see my folders, but cannot access them and cannot tell if they have any contents. I have used Firefox for many years with no problem. I'm stumped and frustrated. Any help will be greatly appreciated. Thanks.

Yesterday I clicked the download button "Download the latest version of Firefox", and restarted my laptop. After this my bookmarks disappeared and my only method to retrieve them was to restore my system back to an earlier time period. Now, I'm offered that same download but NO THANK YOU until I know I'll still have my data.

To export my bookmarks => Bookmarks > Manage Bookmarks > Import and Backup > Export Bookmarks => results in bookmarks.HTML.

Unfortunately that HTML does not include the "folders" in the bookmarks. For example I keep the forum folders (C# Corner folder, Mozilla folder, Microsoft Office folder, etc.) separate from other folders.

How do I a bookmark export that includes folders?