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XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (читать ещё)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Задан raem.kauai 2 месяца назад

Дан ответ raem.kauai 2 месяца назад

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When Firefox is on, Desktop Window Manager consumes a lot of RAM

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount o… (читать ещё)

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount of RAM. At the same time, consumption completely disappears with the closing of Firefox windows. Video: https://i.imgur.com/pHCa7Hh.mp4 (I left it for a while then closed Firefox windows) After a while, I noticed that already 13 GB of memory is being used by DWM. I don't know if sites affect behavior, but most often I have https://music.yandex.ru/home open

OS: Windows 11 (Microsoft Windows [Version 10.0.22621.1928]). Firefox: 115.0.1 (64-bit) Screen setup: 1 - 3840 x 2560 with 200% scale, 2 - 1920 x 1080 with 100% scale.

Задан unavailable 5 месяцев назад

Дан ответ unavailable 4 месяца назад

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Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (читать ещё)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Задан Julie 3 дня назад

Дан ответ Terry 3 дня назад

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Firefox just stops working and has black screen after using it at random times

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I ex… (читать ещё)

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I explored potential causes.

I will be using firefox and it just turns all black on all screens and is completely unusable. To use it again I have to force close all windows and reopen it and it works again.

This is a frequent issue that I have seen

Задан K_A 2 месяца назад

Дан ответ zeroknight 2 месяца назад

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Firefox 116.0.1 for OSX, tabs keep crashing

Hi, After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm … (читать ещё)

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117

Задан frakie 2 недели назад

Дан ответ frakie 1 неделю назад

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Tab freezes for about 10 seconds when using google search

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop,… (читать ещё)

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop, 1 amd pc) both on newly installed windows 11 pro

what i've tried: safe mode, disabling hardware acceleration, disabling antivirus (kaspersky, without any browser plugins or safe browsing) , but the issue persists

here's the video: https://youtu.be/qMY-38z_TC0

Задан Kairali 2 месяца назад

Дан ответ zeroknight 2 месяца назад

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Google search intermittently takes about a 30 seconds to load

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact sam… (читать ещё)

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact same thing in another tab it will load instantly, and if I select the url and press enter it will also load instantly. I am seeing this issue both when entering a search and when selecting text and clicking "Search Google for X".

I found a recommendation on a similar issue to set security.tls.enable_0rtt_data = false in about:config but I have seen no change with that setting.

Задан iondune 4 месяца назад

Дан ответ iondune 3 месяца назад

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Dashlane keeps logging out each time FF is started/re-started

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to fin… (читать ещё)

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to find any similar reports. Has and/or can anyone explain why and hopefully provide an answer/work around? Thanks anyone/everyone.

Задан R.Mariotti 3 месяца назад

Дан ответ R.Mariotti 3 месяца назад

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Fedora Linux with Intel - videos don't play/very slow-to-load, and freezing

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else The videos take a long time to play. I upg… (читать ещё)

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else

The videos take a long time to play. I upgraded my system recently and was removing and reinstalling audio-related utilities with DNF.

Задан dgibbons165 2 месяца назад

Дан ответ dgibbons165 2 месяца назад

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White/Gray Bars appearing around edges of browser window, tried refresh/troubleshooting mode/reinstall to no avail

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They… (читать ещё)

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They persist when the window is full size or smaller, but disappear on f11. The bars are completely unresponsive. Clicking or resizing the window doesn't seem to work inside of them. Even though the top of the window has no visible bar, there is still an unresponsive region like the other three sides and approximately 4 pixels of empty space.

When it comes to color, the bars spend about 50 percent of the time as white and 50 percent as the same gray that Firefox's dark mode uses. I wasn't able to get a screenshot when the bars were gray, but I was able to screenshot the top right and left corners when the bars were white, which I have attached.

It appears as if there are buttons of some sort poking out on the top right and left corners. If I had to guess, the top right icon looks like the "x" button on a Windows 7 window, and the top left icon looks like the red dot in the uppermost corner of a macOS window. My machine has only ever run Windows 10, and Firefox is the only application that this problem occurs in.

Restarting, using troubleshooting mode, manually removing extensions and themes, messing around with compatibility settings, running as administrator, refreshing Firefox, and reinstalling Firefox have all been unsuccessful. It really is annoying to live with this bug.

Задан carter.d.doc 2 года назад

Последний ответ от SLEEPY 1 год назад

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Regular Crashes Playing Wormax.io

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long t… (читать ещё)

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long time to load.

Here's my crash report: bp-4fd287ff-c2e1-4168-8e9d-ac1950211202

Задан Kevin Kehler 2 года назад

Дан ответ Kevin Kehler 1 год назад

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Dev tools show dom properties doesn't work on textarea on developer.mozilla.org, but on support.mozilla.org. Why is that?

The following I wrote to initially question why showing dom properties didn't work at all, but I only had tried it on an textarea example on developer.mozilla.org so far.… (читать ещё)

The following I wrote to initially question why showing dom properties didn't work at all, but I only had tried it on an textarea example on developer.mozilla.org so far. Turns out, on right this support forum's textarea I'm right now writing in, it does work. Could I make it work on developer.mozilla.org, too, like it works here on support.mozilla.org? That would be useful to inspect the html and javascript examples on there.

Original planned question: I very recently updated to Firefox 91.3.0esr (64-Bit), and I restarted working with the developer tools.

As far as I can recall it was possible to see an overview of an html page's element's functions somewhere in the developer tools. I tried "Untersuchen (Q)" ("Examine" or is it "Inspect" in English) on the textarea (in https://developer.mozilla.org/en-US/docs/Web/API/HTMLTextAreaElement ). This openend the developer tools panel, the html was shown and the textarea-elemtent highlighted. There I right clicked and selected "Dom-Eigenschaften anzeigen" (View dom properties). The console opened, and showed: inspect($0, true) Restricted { }

(I want to access all the scroll properties of the textarea, and possible functions to scroll the textarea using javascript.)

Under the settings page of the developer tools -> standard developer tools -> I actived the checkbox "DOM", and restarted the browser (using the restart option under about:profiles).

Задан Bill Smith 1 год назад

Дан ответ Bill Smith 1 год назад

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Amazon prime videos

Amazon Prime videos won't play. Error message come up and says I need to upgrade to the newest firefox. I have the newest version 94. duplicate. https://support.mozilla… (читать ещё)

Amazon Prime videos won't play. Error message come up and says I need to upgrade to the newest firefox. I have the newest version 94.

duplicate. https://support.mozilla.org/en-US/questions/1360310

Задан furybakerman 1 год назад

Последний ответ от FredMcD 1 год назад

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Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (читать ещё)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Задан conrad 2 года назад

Дан ответ conrad 1 год назад

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Page rendering issues on certain pages

On certain pages, the rendering is completely off. For example, on Vimeo.com, all the text is gone (see attached pics). I tried Refresh Firefox, but the problem persists.… (читать ещё)

On certain pages, the rendering is completely off. For example, on Vimeo.com, all the text is gone (see attached pics). I tried Refresh Firefox, but the problem persists. I tried Troubleshoot Mode and that fixes the problem. But when I restart and disable all of my extensions, the problem continues.

This only happens on my work computer Firefox. The Firefox versions at home on multiple computers work just fine.

Any thoughts?

Задан Aaron 2 года назад

Дан ответ Aaron 1 год назад

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Cannot log in to American Airlines website AA.Com

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https:… (читать ещё)

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https://www.aa.com/sorry.html. I have no problem logging in on one of the other major web browsers. Ad blocker is turned off, cache has been cleared, all the tricks that usually solve such problems. So, I'm beginning to think that something in a recent Firefox update doesn't play nice with AA.com. I'm using Firefox Ver 91.0.2.

Any suggestions?

Задан Tom Huckstep 2 года назад

Дан ответ Tom Huckstep 2 года назад

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After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help.

After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help. Windows 10, Roboform, and Norton 360 … (читать ещё)

After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help. Windows 10, Roboform, and Norton 360

Задан Howard Steeley 2 года назад

Дан ответ FredMcD 1 год назад

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Playing videos shows green horizontal stripes on overlay

Hello, I did some changes to the browser according to a privacy guide: https://restoreprivacy.com/firefox-privacy/ When I now watch a video, while the overlay is there,… (читать ещё)

Hello,

I did some changes to the browser according to a privacy guide: https://restoreprivacy.com/firefox-privacy/

When I now watch a video, while the overlay is there, the over a third of the video height is full of green horizontal stripes.

I can't figure out which change to the browser leads to this.

Do you have any idea?

Regards, Robert

Задан Robert 1 год назад

Дан ответ cor-el 1 год назад

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I can't download anything on Firefox even after disabling all of my extentions. Troubleshoot mode works, but I don't know why.

As I described in my subject, I can't download ANYTHING through Firefox, unless it's in troubleshoot mode. I know that troubleshoot mode disables multiple things, includi… (читать ещё)

As I described in my subject, I can't download ANYTHING through Firefox, unless it's in troubleshoot mode. I know that troubleshoot mode disables multiple things, including all of your themes and extensions and add-ons. For example, I can't open my own files in my AOL or Gmail email and download them. I also can't download things from my Google Drive. (Unless I'm in troubleshoot mode.)

However, thinking that it must be one of my add-ons, such as my adblock or any other one (and I mostly just have an adblock), I opened Firefox normally and completely disabled all of my add-ons, but that did not fix the problem.

I also tried downloading things while I had my Antivirus briefly paused, but that didn't work either.

The only time I can download things is in troubleshoot mode, and I don't know what's causing the problem.

Задан jxinf 1 год назад

Дан ответ FredMcD 1 год назад