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Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (читать ещё)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

Задан Dave 2 недели назад

Последний ответ от the-edmeister 2 недели назад

Why is FF so set against accessibility?

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamb… (читать ещё)

For the last at least 25 releases, FF has gotten continually more hostile to someone like me who is visually impaired. I had read that FF was going to stop using the hamburger for menus because screen readers couldn't process it. That has not happened. Hamburgers, paper airplanes, icons instead of text, triple dots, and selector switches to turn settings on and off are all anti-accessibility. I don't like any of those features anyway. What is wrong with words like, "Menu," "Submit," or "Send"? This has been getting worse and worse over time. I don't know if the developers for FF are simply oblivious to the problems that they are causing or if they know but don't care. Gmail is worse but it seems like FF is following Google. What a horrible thing to do for accessibility, among other things. At least, though, Gmail on my phone can use the pinch technique to make the text larger. Firefox on my Android phone will not allow that. I cannot enlarge text in any window in the native FF phone app. This anti-accessibility is to pervasive it seems deliberate. Why is this being done????

Задан drduncan 3 месяца назад

Последний ответ от the-edmeister 3 недели назад

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Need to make pinned tabs wider FF 63.0.1 on Win10 laptop

I have RA with fine motor control problems. At times I have difficulty in getting the cursor on the pinned tabs. I don't have problems seeing so don't need to zoom in to… (читать ещё)

I have RA with fine motor control problems.

At times I have difficulty in getting the cursor on the pinned tabs. I don't have problems seeing so don't need to zoom in to make everything larger, I just need wider pinned tabs.

I use FF 63.0.1 on my Win10 laptop and need to make the pinned tabs wider for ease of use.

I found information about making unpinned tabs wider in about:config but can't find anything for the pinned tabs.

Thank you for your time.

Задан cadwellm 1 год назад

Дан ответ cor-el 1 год назад

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Get removed from Moderator's black list

In November 2017 a moderator for the firefox.mozilla newsgroups put me on the naughty step for comments about the new incarnation of Firefox. (Quantum). It's now over a y… (читать ещё)

In November 2017 a moderator for the firefox.mozilla newsgroups put me on the naughty step for comments about the new incarnation of Firefox. (Quantum).

It's now over a year later and I'm still on the naughty step, and though I have attempted to contact the moderator in question, the addresses used all failed... Or I'm being ignored.

A step tooooo far was taken today when the moderator also put my cousin on the proscribed list, who's been kind enough to post occasional queries I've had about Fx.

Having been contacted by cousin today, informing that said Moderator has now put a blanket ban on the ISP (By address) who supplies internet connection for various family members.

How is this problem to be resolved?

Thanks Dave

Задан Davezed 1 год назад

Последний ответ от Davezed 1 год назад

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Firefox is stuck or freeze for few seconds when more then 2 tabs open

I change to new PC from my old one the using dual core to New HP 600 G3 MicroTower with i5-6500 & 8GB RAM - 128 SSD In last week I was using Firefox as my only browse… (читать ещё)

I change to new PC from my old one the using dual core to New HP 600 G3 MicroTower with i5-6500 & 8GB RAM - 128 SSD In last week I was using Firefox as my only browser. When I'm opening 2-3 tabs or more then that, the scroll isn't work like regular and feel sticky, When typing it's not in the moment and have delay of 1-2 sec. I'm using only Dashlane & uBlock extension and none of them make it worst. I was try to close tabs with music from you-tube but it wasn't change a thing. In task manager it's showed up Firefox using about 900-1000MB Try to update all drivers, close background apps, but nothing helped..

Задан DavidT 1 год назад

Дан ответ DavidT 1 год назад

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Please make Firefox compatible with Enhanced Dictation

I use the native dictation software for the Mac called Enhanced Dictation which is run locally from my computer. I'm running High Sierra. I need to be able to navigate ar… (читать ещё)

I use the native dictation software for the Mac called Enhanced Dictation which is run locally from my computer. I'm running High Sierra. I need to be able to navigate around the screen using my voice.

The way I normally interact with clickable items on a website, using the Safari browser, is that I say the command "show numbers" and the dictation software maps a number to each clickable item on the webpage. Then I can speak the number and the software will click on that item. However, when I attempted to use the Firefox browser, and spoke the command "show numbers," no numbers appeared. The result is that I cannot navigate Firefox with my voice and thus your browser inaccessible to me. Perhaps Firefox is missing a type of framework for my software to interact with.

Задан Meie 1 год назад

Последний ответ от cor-el 1 год назад

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Node-Red, other browsers can log in, firefox can't

This is not a simple question to ask and is not very easy to explain. But I shall try. I am running a program suite called "Node-Red" on another machine. Access is done… (читать ещё)

This is not a simple question to ask and is not very easy to explain. But I shall try.

I am running a program suite called "Node-Red" on another machine. Access is done via the "web". (http). Usually you just enter the IP address and you are into the edit screen. This is obviously not a good idea on a machine exposed to the net. So, you activate security settings. (See a bit later)

I am using Firefox as my main browser and I have activated security settings in Node-Red. Subsequently I can't log in. BUT! Other browsers can. (From other people) I have tried it and seen it once work. Sorry but that's all I have at this time. The information attached about my system is unedited, because as I said: I don't know what is needed at this stage.

I can get the "name" entered, but every time I click on the Password field, the cursor jumps back to the name field.

(Documents for what I am doing) https://nodered.org/docs/security.html

See attached image for what I see in FF. Please forgive the red arrows. I was talking to the Node-Red people about it also. "Luckily" someone else is having problems when using FireFox. But they can if they use another browser - as stated.

I don't know exactly what information (at this time) is needed. Alas it may require someone in here to install Node-Red and try it them selves.

I also appreciate that is a big ask. But it would seem I am not the only person with this problem and someone else has recently posted that they have the same problem.


What further complicated me asking here is I have a couple of other programs installed for password management and I had to go through the process of eliminating them.


So I am now at the point where it is pointing to FireFox and it not playing the game.


Thanks in advance for any help in resolving the problem.

Задан teeny_weeny 1 год назад

Последний ответ от teeny_weeny 1 год назад

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Add more contrast to dark developer theme

I am visually disabled and due to my work I find myself needing to use develolper tools in firefox. Due to my visual disablity I require using a dark theme, which I'm ha… (читать ещё)

I am visually disabled and due to my work I find myself needing to use develolper tools in firefox. Due to my visual disablity I require using a dark theme, which I'm happy firefox has, the problem is that I need more vivid contrast in the dark theme. Is there any way to either tweak the dark theme to make background black and text white as opposed to the more low contrast default dark theme? Is there an extension that can do this if not something that can be done via modifying a stylesheet etc? I'm using latest stable release of firefox on WIndows 10 where I also use a high contrast black theme.

Задан izdewtime71 1 год назад

Последний ответ от izdewtime71 1 год назад

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"Turn On Accessibility Features" doesn't work

The "Turn On Accessibility Features" button on the "Accessibility" tab in the Developer Tools appears to be greyed out and does nothing when you click it. Anyone know how… (читать ещё)

The "Turn On Accessibility Features" button on the "Accessibility" tab in the Developer Tools appears to be greyed out and does nothing when you click it. Anyone know how to turn these on?

Задан shakyjake 1 год назад

Последний ответ от philipp 1 год назад

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Want to keep Firefox ESR version 52 since later versions are not accessible with Jaws for Windows version 16.

I was using Firefox ESR version 52 just fine for many weeks now. Suddenly, upon restarting my computer just earlier today and opening Firefox again, it automatically upda… (читать ещё)

I was using Firefox ESR version 52 just fine for many weeks now. Suddenly, upon restarting my computer just earlier today and opening Firefox again, it automatically updated to Firefox version 6.0, which is inaccessible with my version of Jaws For Windows (16). I am aware of more recent Jaws updates, but I am content with Jaws 16 and do not have any plans of updating anytime soon. Could a contributor please provide me with a hyperlink to where I can download the "true" Firefox ESR version 5.2? I found a Firefox-oriented page recently, but even when I specifically select older version of Firefox version 5.2, English, Win32, it automatically gives me the neweversion instead. (By the way, upon installing it, I did go into options and select the box that says "ask me to update but don't do it automatically") Thanks in advance.

Задан bobbyt0408 1 год назад

Последний ответ от Shadow110 1 год назад

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tts (text to speech is not working) on firefox 60 RHEL 7.

Niether any of TTS (text to speech addons for my firefox browser 60 isn't working). It only shows symbol representing reading but can't hear anything. My OS is RHEL 7 No … (читать ещё)

Niether any of TTS (text to speech addons for my firefox browser 60 isn't working). It only shows symbol representing reading but can't hear anything.

My OS is RHEL 7 No problem with audio out working with other media

Задан ptmjyothish 2 года назад

Последний ответ от Shadow110 2 года назад

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can firefox bookmarks look like the large icons in Opra's bookmaks, easy to use for those who have eye issues

Due to the Bookmark setup, with large bookmarked icons, in Opra have set up a friends browser to Opra so they can see what they want. My friend is sight impaired. Is th… (читать ещё)

Due to the Bookmark setup, with large bookmarked icons, in Opra have set up a friends browser to Opra so they can see what they want. My friend is sight impaired. Is there a way to get bookmarked icons for the sight impaired in Firefox?

Задан wallabybill 2 года назад

Последний ответ от smorele 2 года назад

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Is it possible to display all the characters/words in bold lettering?

Due to a vision impairment it is becoming increasingly difficult to see the print....it would be much improved if I could set all the displayed info to be in bold print.… (читать ещё)

Due to a vision impairment it is becoming increasingly difficult to see the print....it would be much improved if I could set all the displayed info to be in bold print. Thanks to all for any assistance regarding this matter.

Задан MaryBear 2 года назад

Последний ответ от the-edmeister 2 года назад

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Low vision accessibility issues

For us low vision folks who lost our main accessibility extension yesterday. How can we enlarge the font on the menu bar and the bookmark sub-menu lists? The bookmark dro… (читать ещё)

For us low vision folks who lost our main accessibility extension yesterday. How can we enlarge the font on the menu bar and the bookmark sub-menu lists? The bookmark drop menu is unreadable now for us with low vision.

Задан Bonker 2 года назад

Последний ответ от Bonker 2 года назад

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Disable touch screen scrolling

The new Firefox quantum 57, has got an incredibly serious problem that must be understood and resolved. I use a touchscreen, and with my touchscreen on previous versions … (читать ещё)

The new Firefox quantum 57, has got an incredibly serious problem that must be understood and resolved.

I use a touchscreen, and with my touchscreen on previous versions of Firefox, I use it to select text on webpages and I use the scroll bar to the right to scroll the webpage.

Now when I touch a webpage, it simply drags the page up and down and I have no ability whatsoever to select text and I do not want clicking and dragging on a webpage to scroll the page but instead to select text.

Also I notice that seemingly randomly but under certain conditions the right-click shortcut menu displays when that is not even the intent. Rather than letting the operating system display it when I click and hold the point on the screen for a few seconds.

This is a huge usability and accessibility problem. This is an absolute disaster with the consequence of that change that has been made.

You need to realize the incredible stupidity of what you have done to destroy to the functionality of the browser. And I do not want to be told how to modify I use the browser. I need the functionality restored the way it was before.

I cannot even double click on a word on a webpage to select it like in previous versions of Firefox. I cannot even do my work anymore. This browser is totally completely unacceptable and unusable by me and I am sure as others as well. You should realize the incredibly serious consequence of what you have done.

Задан SierraChart100 2 года назад

Последний ответ от SierraChart100 2 года назад

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Overriding colors in firefox breaks display of many Web pages

I have low vision issues, so would like to override the color of visited and uninvited links on all pages. However doing this breaks the display of many pages. I did not … (читать ещё)

I have low vision issues, so would like to override the color of visited and uninvited links on all pages. However doing this breaks the display of many pages. I did not change any of the fonts, and I allow pages to chose their own fonts. But I still can not override link colors. Is it possible change these colors without breaking most web pages?

Задан appleby 3 года назад

Последний ответ от jscher2000 3 года назад

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Logging into chase.com gives a "We'll be back shortly" message

I get the logon screen just find, but after entering username and password, I get the above notice. I had been using an ESD version of FF till lately (Facebook issues), b… (читать ещё)

I get the logon screen just find, but after entering username and password, I get the above notice.

I had been using an ESD version of FF till lately (Facebook issues), but have the current version now. Both versions had the same issues.

I tried the override of the user agent string that was suggested for an earlier version, but that appears to be for version 20. So far, nothing seems to work.

I'd had an issue awhile ago with another site not updating, but a ctrl-f5 fixed that one. No such luck on this one though.

Задан llandyw 4 года назад

Последний ответ от FredMcD 4 года назад