Firefox: форум сообщества

Hello, Today I performed a factory reset on my laptop (Windows 11). Before i did that, I checked if my Firefox account has synced all it's data, bookmarks, history etc. was checked and I pressed "sync" button. Then performed all of the actions connected with factory reset of a windows including partition removal. After that installed Firefox, logged in, but had to reset my password because it wasn't saved within my Bitwarden. Then synced and it turned out, that there is no saved bookmarks on my account. Is there a way to return my bookmarks?

Best regards, Karol Picher

My impression is that everytime Firefox updates I loose my passwords and bookmarks. This happens on my windows and Linux computers. I believe that I'm not signed in to Firefox but not sure. Would not being logged in cause this problem?

I had sync turned on before I reinstalled my OS, and now I have lost everything. Is there anyway to recover the stuff that should be there? Yes or no. If yes please provide steps, and not the self help articles here as they are worthless.

I have always been logged into Firefox and I know that I had updated my bookmarks but recently I have re-installed my Windows and after logging into firefox all my bookmarks are gone. I don't have a html file and I can't 'upload' them manually.

I was hoping that they would be automatically updated after sign in... All I have are default bookmarks and the last 'sync' is showing today, which is after I re-installed Windows... Is there any way to get them back?

Any advice?

Hi,

I assumed that bookmarks and passwords were tied to my account and that by logging in; I would sync them in automatically. I just reset my Windows 11 and had all files deleted.

I used to do this with Google Chrome, but now that I'm a Firefox user, resetting my PC and logging into Firefox after a fresh download, I have nothing? I cannot find anywhere to sync this back, do I have any hope or did I miss the opportunity?

I switched from Windows to Linux. I have signed in and tried retrieving bookmarks, browsing history and passwords, AFTER already having formatted my computer and deleted Windows. I signed in to the same account, had syncing on, but i can't seem to get any of the stuff back. I didn't have any additional backup files with those. Is there anyway i could somehow restore it all? The bookmarks are most important to me out of those. I'd be extremely grateful for any help

Hi, I'm pretty sure the email I am signed in with now is what was tied to all of my bookmarks in Firefox but I had to do an account recovery and I did not have my key. When I was able to sign back in and hit the sync button nothing updated.

I am really, really hoping I did not lose everything here... is there anyway I can recover my bookmarks/passwords?

Dear Firefox Support Team, I am reaching out for assistance with recovering my bookmarks, which are very important to me. Recently, my laptop broke down, so I created a backup of my files and system. After purchasing a new laptop, I installed Firefox and attempted to restore my data, particularly my bookmarks and passwords. Unfortunately, during the process, I had to reset my Firefox account password because I had forgotten the original one. At the time, I did not fully realize that this would result in the loss of my synced data. I later learned that this action may have removed access to my previous settings. I checked my backup files, including the Application Support folder, but I was unable to find the necessary data to restore my bookmarks. I am certain that synchronization was enabled on my previous device, but after logging into my account on the new laptop, none of my bookmarks were restored. This situation is quite urgent for me, and I would greatly appreciate any help you can provide. Is there any possibility that my bookmarks could still be recovered? For example, do you have any server-side backups or other recovery options available? Thank you very much for your time and assistance. I look forward to your response. Stepan

I have a Firefox account I use as my default work browser. My organization's latest software updates forced me to re-install the latest version of Firefox. I specifically un-checked the box when installing that suggested clearing my settings and extensions, etc because I wanted to retain the way my profile was configured. When I logged back into my account, ALL of my settings, extensions, and YEARS of bookmarks I need to do my job have been completely wiped, and there seems to be nothing in my account that will allow me to recover them--the profile I've been using for year seems to have been completely reset, with all its history completely wiped.

Is there any possible way I can recover my bookmarks?? I did not create an external backup and realize that makes things harder, but I assumed my profile would retain its history as it was tied to an account I was always logged into.

Hi

I have been using Firefox mobile for many years. Recently I wanted to remove sone pinned websites on my home page. i was told the only way to achieve this was by using the desktop version as the mobile version did not support this action. i installed Firefox onto my laptop but on synchronisation it appears that the laptop has told the mobile that it is a new `setting` and not used the mobile as the `original`. I have now lost all of my bookmarks that i have collected over years on the mobile version. Can you suggest a way of restoring this and telling the laptop to use the mobile settings?

Regards

Paul McNeill

Hello,

My personal toolbar and all my bookmarks were saved to my account at [email removed]@u-bordeaux.fr, and today at 11 a.m. I lost everything. I can't seem to recover these bookmarks; I think there was a synchronization issue. Can you help me recover what was lost? Best regards, Jonathan

Hello,

I have a new laptop and I am trying to recover my old Firefox data. On my previous laptop, I had Firefox bookmarks, saved passwords, browsing history, and other browser data. None of this information has appeared on my new laptop.

I have also forgotten the password for my Mozilla account. I tried to recover the account, but my bookmarks and other data are still missing.

Could you please explain how I can safely restore my bookmarks and saved login information?

My old laptop is [still available / no longer available]. The new laptop uses [Windows/macOS/Linux].

Thank you for your help.

Hello if i backup my data on firefox account then i sign into new device then i again login my email and firefox acc then i did not got my passwords or bookmarks and history again. Then what's the use of that backup ? is that offline or online backup if offline then what if i reset my pc and then login back ? if online then there is no option to backup that data. Help me to get back my data.

Firefox has exceeded all previous mess-ups by upgrading itself today (apparently sometime when my battery went flat and was then left recharging), and this happened despite my account being set for 'upgrades to be only installed manually'. Now every bookmark, all passwords and all the settings of my Home Page have been erased. I have no 'restore point' to resort to as supposedly all this info is synced to the cloud. But I can find no method to retrieve any of these files let alone one to restore them. This is a nightmare. Please help.

i have been using firefox for like an year, found out now that the email i used for my account on my browser is wrong, the domain has a typo. Does it mean that now all my passwords are saved on a firefox account i cant even access (i have to still finish the setup, obviously i cant as i cant get a code in an email that doesnt exist) and that i cant remove it, ever? Does firefox sync up stuff on an account without the setup even being done yet? Or is the stuff just saved locally and im good with removing the account?

Good afternoon, I restarted my windows computer because it was buggy and right before reinstalling I synced the Firefox account so that whenever I reinstalled Firefox in the PC once more I could have all my bookmarks.

Now while setting up, I find out none were synced? It doesn't appear and obviously I don't have access to the "old" browser to manually download the html file. This was weird because last time I downloaded Firefox in another device and logged into my account it automatically synced and configured everything as it was.

Please advice if there's any way to restore my bookmarks at least because I need them for work.

Many thanks. Kind regards.

hi. i change my windows and now I need to restore my old setting and bookmark to new pc but i have not any backup file i was thinking my account save all of my data & setting in cloud but now i cant access to my setting and bookmarks

what can i do? pls help me

I was signed in to my firefox account on my laptop, but then my laptop broke and cannot be recovered. I had my account set up to sync my data (i have email confirmation of this) so I signed in to firefox on my phone to retrieve passwords, bookmarks, etc. I reset my password to enter because I didn’t remember what it was (it was saved on the laptop). But none of my data appears on the mobile app. Is there a way to access my data still?