Форум поддержки Firefox

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop bookmarks" and vice versa the phone bookmarks are in folder "Mobile bookmarks" in my desktop Firefox. Is this normal behaviour? I would expect them in one common folder to have a seamless synching.

Best regards, Walter

My Lenovo crashed we are getting ready to reinstall Windows and we have tried all the options to find the Hidden File in Notepad recovery. Our last step is to see if it will copy the drive and makeup a backup of the C drive and still keep the files. If not then I have lost my Lenovo bookmarks.

I am on my old HP Desktop and the bookmarks are older on that one as I have used the Lenovo for the last two years.

Both the Lenovo and the HP have the Sync option on. The last time the Lenovo was Synced was Feb 24 I think it was. I thought we could sync the Lenovo to the HP but that doesn't work. We have enough copies of the data from the HP and can reinstall those if need be.

We took FF off the computer and reinstalled like it was a new machine and was looking to see if we would sync with the Lenovo, but somehow it synced with some version and pulled up the Old HP info.

Questions: 1 - Is the anyway to find the file in the CMD Notepad version when you can't get a search or look for hidden files option. 2 - Is there any way to get the accounts to sync with the Lenovo if there is even a backup? 3 - Any other help or suggestions would be helpful!

Thank you sooo much!!

Steve

My firefox just crashed and despite having sync active, saved ZERO of my dozens of tabs. in restarting, i see that despite sync still "on", it is only syncing a handful of tabs, and doesn't even update when i do so manually. am on a windows machine, but use firefox on two of these in addition to android.

will be switching to brave full time without Mozilla's help here.

thanks, z

My Firefox browser is old, but I can't install new one ex.120 or 115, because I'm not able to work with Terminal. What to do? I do download, but after "unpack" (sorry my English) there is the end of it. I do not know how to install.

Dear Firefox Officer,

I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 with IOS El Capitan 10.11.6? Please note that I cannot install a more recent IOS. Without updating my present Firefox, would I still have access to all my favorite folders and applications? Thanks for your help. Best regards, Marcel Arnould

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced account but all my savings are gone. Passwords and bookmarks are missing. PLease help me to recover.

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 bit which it says is up to date. But I also have an older iMac OSX 10.11.6 El Capiten running Firefox 78.15.0 ESR. I can't update the OS or Firefox on the old computer. So if I do nothing - will I still be able to sync on the newer Mac. I'm not too worried about the old one - I don't use it much for browsing - more for documents. Thank you. David Rimell

Hi,

My old device has broken and I was wondering if there's any way to transfer the open tabs from it to my new device?

I've signed in to my account already and it ported over my history as well as bookmarks but I don't see a way to port over the open tabs? I'm not sure if they were synced and I can't go back to sync them now as the previous device is broken

I use 1 Firefox account on 3 devices (2 PCs and a smartphone). On the first PC, the number of synchronized passwords is 1126. On the second PC - 135 (similar on a smartphone).

I pressed the "Synchronize" button many times, everything works, new tabs appear, but there are no passwords. What to do? I'm afraid that if I log out of my account on the first PC, I will lose all access forever.

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

Tomorrow I will help a friend update their unsupported Linux OS to the most current version of the OS. The present version of Firefox is 88. Firefox could not update I assume because of the age of the OS.

My concern is porting everything correctly from the old to the new version of Firefox. If I setup sync, will it restore his passwords and add-ons in addition to his bookmarks?

If not is there a good way to do it?

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the changing of the guard in management has screwed things up that were working a few days ago.

I have my bookmarks synced from two accounts on chrome. It worked fine, but now it stopped. My bookmarks toolbar is empty, except for an icon to fullscreen. It acts as if I have all of my bookmarks on there, and I can access them in the menu function. They're just not on the toolbar.

I've already hid/shown the toolbar multiple times, I've rescynced my browser data, I've fiddled with my toolbar settings, but honestly, I'm at a loss. I'm not the best with computers so if there's an obvious answer please let me know. Thank you!

Hi, I have account from Many Years on Firefox and I usually when I got New Laptop I just Login in my Account and I retrieved all my Old Bookmarks and Add Ons this Time I got New Laptop and as Usual I Loged in but I got Nothing , I didn't found my Bookmarks or Add ons

Hello; so, my brother lend me his old laptop, clean. I signed in firefox with my account and explore normally. One day, he need it back a couple days so he can work while he repairs his main machine. Log off of my account and log on in his. Now my bookmarks, historial, loggins, etc appear in his session. We think that can not be possible with separate accounts with different associated e-mail and passwords, but here we are.

There is a way to separate my things from his account? It only happens to him, i don't have in my browser his data. Thanks