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The "Triage Manager" for Mozilla Refuses to assign anyone to a seven year old open problem

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. … (читать ещё)

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. How do I do that? This is a bug reported in Firefox 57 and **still** not fixed in Firefox 125. I cannot find any support category anywhere in the Mozilla website that covers appealing a decision by one of their employees. The last comment from this uncooperative indivisual is "But given we support it on macOS and Windows yeah, it seems not very objectionable." Who is this **clerk** to override the fact that a number of customers very much find this "objectionable". I cannot find anything on https://www.mozilla.org/en-US/contact/ that addresses this issue. I cannot find even a surface mail address for Mozilla. For example my complaint has nothing to do with any of the following:

   I’m having problems with using Firefox
   I want to donate to Mozilla
   I have questions about using Mozilla’s trademarks
   I’d like to report misuse of a Mozilla trademark
   I want to hold an event in a Mozilla space
   I want Mozilla to sponsor my event
   I’d like permission to use a Mozilla logo
   I’m interested in Pocket’s sponsored content on Firefox
   I’m a member of the Press and have a question for Mozilla

Yes I am having a problem with Firefox, but the clerk responsible has, through sitting on this issue for **seven years**, basically told the entire community that he doesn't give a reservoir.

In particular I feel this unacceptable behaviour should be brought to the attention of senior management, but there are no contacts for anybody in senior management.

Задан jamescobban 1 месяц назад

Последний ответ от Paul 3 недели назад

Probleme with 'places.sqlite' -> 'moz_places' Can't retrieve the "real" $LAST_VISITED_URL ?

the last url in moz_places in places.sqlite are not the same as in my history tab I posted here Here is my `last-url.sh` #!/bin/bash rm -rf /tmp/db.sqlite … (читать ещё)

the last url in moz_places in places.sqlite are not the same as in my history tab I posted here

Here is my `last-url.sh`

   #!/bin/bash
   
   rm  -rf /tmp/db.sqlite 
   cp ~/.mozilla/firefox/*.default-esr/places.sqlite /tmp/db.sqlite ;
   LAST_URL=`sqlite3 /tmp/db.sqlite "select url from moz_places order by last_visit_date desc limit 1;"`;
   echo $LAST_URL


My script keeps giving me wrong answer. For exemple, a stackoverflow.com url instead of the youtube.com one even if i reload the page.

I have only one `xxxxxx.default-esr` profile.

Screenshot examples: the "google test" is a brand new visited url, and the others were refreshed pages

Задан dehya 3 месяца назад

Последний ответ от jscher2000 - Support Volunteer 3 месяца назад

frequent crashes of firefox running on fedora 38 workstation

As the title says, after a certain update(I'm not sure which, probably within the last few months or so), firefox on my machine starts crashing randomly. Some crash repor… (читать ещё)

Задан Bee Rath 4 месяца назад

Последний ответ от cor-el 4 месяца назад

Firefox-esr/ Firefox jumps back to page beginning while scrolling, not solved

I have followed the troubleshooting suggestions with no avail. I am currently in troubleshooting mode with all add-ons disabled. The problem persists. The only way to han… (читать ещё)

I have followed the troubleshooting suggestions with no avail. I am currently in troubleshooting mode with all add-ons disabled. The problem persists. The only way to handle the problem is to depress the scroll wheel on the mouse and start scrolling. However, the problem returns with the next page. The problem shows up on Windows 10 as well as Debian bullseye.

I have used Firefox and Firefox-esr for years on the same platforms. This problem started about six months ago with no resolution. So what has changed? On Win 10 Firefox keeps getting updates whereas Firefox-esr never gets updates. The problem persists on both platforms. More than one mouse has been used with the same results. I have removed Firefox and Firefox-esr and re loaded them, no joy here either.

Задан meparsons 2 месяца назад

Последний ответ от zeroknight 2 месяца назад

Why is the address bar gray, now? Why doesn't tiling using the super+arrow keys work quite right anymore?

I just updated Firefox. That's supposed to improve things, right? Now the address bar is gray most of the time. It looks normal when I'm entering a search, or editing a … (читать ещё)

I just updated Firefox. That's supposed to improve things, right?

Now the address bar is gray most of the time. It looks normal when I'm entering a search, or editing a URL, the rest of the time, it's just ugly now. I don't like things to be changed arbitrarily like that. What is the rationale for changing the way that looks? How can I change it back? Please give me a setting, or about:config preference, and please don't get direct file editing involved, okay?

Why doesn't tiling the windows work as well as it used to? Yesterday, I could hit super+left, or super+right, from a maximized window, and it'd tile to the left or right side of the screen perfectly, the first time, every time, no problems. Now it has an intermediate stage where there's a gap all the way around the window. It seems to improve by clicking on a different window, then back into the Firefox window, but that intermediate step just shouldn't happen! What's a fix for this?

I also hit the button at the bottom to include optional troubleshooting information, but it said instead, "We can't automatically get your browser's troubleshooting data, please try these manual steps." No, I'm not doing that, get that thing working right, too!

Задан Sterrence 2 месяца назад

Последний ответ от jscher2000 - Support Volunteer 2 месяца назад

Integrated Webcam not working

The integrated webcam (IMC Networks Integrated Camera, according to lsusb) on my linux laptop does not work in firefox (v124). It works in desktop apps (eg webcamoid), an… (читать ещё)

The integrated webcam (IMC Networks Integrated Camera, according to lsusb) on my linux laptop does not work in firefox (v124). It works in desktop apps (eg webcamoid), and chromium. I've checked the permissions (about:preferences#privacy), and that is not the problem. about:support does not list the device in the input at all. I've tried using LD_PRELOAD=/usr/lib64/libv4l/libv4l1compat.so, but that has not helped. Does anyone have any suggestions?

Задан Mike Benson 2 месяца назад

Последний ответ от zeroknight 1 месяц назад

How do I add the new bookmarks at top of the list in their folder?

When you add a new bookmark to a folder it's added at the end of the existing list. Is there a way to make Firefox add it at the top of the list, instead? I found an ol… (читать ещё)

When you add a new bookmark to a folder it's added at the end of the existing list.

Is there a way to make Firefox add it at the top of the list, instead?

I found an old answer, but, sadly, the extension granting my wish is no longer.

Also, I already know about sorting, but it's not what I need, because I'm doing a lot of manual bookmarks reordering and sorting will nullify it.

Thank you :)

Задан G 2 месяца назад

Последний ответ от jscher2000 - Support Volunteer 2 месяца назад

One site blank in Linux FF but not in Windows FF

https:\\archive.org works perfectly in Firefox on Win-10, but on a new Linux Mint install, (with default Firefox as included), this particular website simply displays as… (читать ещё)

https:\\archive.org works perfectly in Firefox on Win-10, but on a new Linux Mint install, (with default Firefox as included), this particular website simply displays as a blank white screen. Every other website I try on the Linux install works perfectly; it is only this one website which does not work.

There are no add-ons, no proxies, no security suites, nothing extra. I cleared all cookies and cache. Tried running FF in Protected Mode. Nothing seems to fix it.  There are no error messages displayed - just a blank white screen.

And, to make it worse, I am not particularly computer-literate, (I'm 82 years old...), so you will have to give me simple guidance if I need to get involved with deeper logging etc.

Задан dmaxwell1 1 неделю назад

Последний ответ от jonzn4SUSE 1 неделю назад

upgrade without package manager

The Debian Firefox packages available are only 115.6. Thought it would be nice to have the latest. Grabbed all the dependencies according to the Mozilla web site. Instal… (читать ещё)

The Debian Firefox packages available are only 115.6. Thought it would be nice to have the latest. Grabbed all the dependencies according to the Mozilla web site.

Installed Firefox 121.0 as root and placed folder into /opt, as instructed. Went through all the settings and imported my bookmarks.

Now there is a 121.0.1 upgrade available but my browser won't automagically install the upgrade. Says click here to download. So I do. I get the entire tar.bz2 bundle, which creates a full directory structure, as if I was starting over.

Can I just move a few files from that into the existing /opt/firefox directory to get the upgrade? If so, which ones?

Or, can I move few files from the existing directory into the new version, and replace the whole lot? If so, which ones?

Thanks in advance.

Задан Scottzzz 4 месяца назад

Последний ответ от zeroknight 4 месяца назад

Change Firefox filename pattern for Take Screenshots

Firefox can take screenshots of pages or screenshots of custom areas of pages. According to the documentation, when we download the image, the filename should follow the… (читать ещё)

Firefox can take screenshots of pages or screenshots of custom areas of pages.

According to the documentation, when we download the image, the filename should follow the pattern: Screen Shot yyy-mm-dd at hh.mm.ss.png. If I use the :screenshot at the console, the pattern works as documented.

But Firefox is using a different pattern when I choose Take Screenshot from the context menu. The pattern includes the page's title. Example: Screenshot 2024-04-14 at 18-35-16 General ‹ Settings ‹ Geomaster Lda — WordPress.png.

Since the page title can have non common filename characters, I have problems with such filenames. My uploads to MediaWiki fails with such filenames. I know I can report or improve MediaWiki, but my question here is quite simple.

Can I change the Firefox's default pattern for Take Screenshot's downloads?

Задан Jorge Gustavo Rocha 1 месяц назад

Последний ответ от jonzn4SUSE 1 месяц назад

Google Maps Street View

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand cor… (читать ещё)

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand corner terminates street view. This does not happen with other browsers.

My OS is Debian 12, Firefox is the latest version 115.9.1esr (64bit).

Задан johnh009 1 месяц назад

Последний ответ от zeroknight 1 месяц назад

Problem downloading anything in Firefox (Linux Mint 21 - System Package/Flatpak)

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a seriou… (читать ещё)

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

Задан Tragoudo 5 месяцев назад

Последний ответ от jonzn4SUSE 5 месяцев назад

Tabs not completely shifted over to the left.

Hello Good People, I installed Firefox a few days ago and it was looking good. I don't like that icon in the top-left hand so I right clicked it and removed it. All was … (читать ещё)

Hello Good People,

I installed Firefox a few days ago and it was looking good. I don't like that icon in the top-left hand so I right clicked it and removed it. All was good. However, today there is a blank black space in the corner as if the icon was back (but without an actual icon). It's only a small thing but it bugs me. I want the tabs to be shifted all the way over to the left like they have been up to today. It's triggering my OCD. Anyway, any advice appreciated.

Best Wishes

Matt Hammond

Задан m.p.hammond 1 месяц назад

Последний ответ от jscher2000 - Support Volunteer 1 месяц назад

Firefox takes ~5 minutes to startup (even the Profile Manager and in every possible modes)

Firefox takes about 5 minutes to load every it launches, before working smoothly like it should. This problem occured first time yesterday morning, and I have no idea wha… (читать ещё)

Firefox takes about 5 minutes to load every it launches, before working smoothly like it should. This problem occured first time yesterday morning, and I have no idea what could have caused it.

It happens :

  • when I launch firefox normally (whatever the profile)
  • when I launch it from the terminal (it provides no output at all)
  • when I tell it to launch the Profile Manager (5 minutes to see the Profile Manager appear, then 5 more minutes to launch firefox using the selected profile)

It does not happen :

  • when I click "New Window" inside an existing firefox process
  • when I call `firefox --help` from the terminal

Here's what I've tried :

  • First, I've seen pretty much every article from Mozilla Support, Reddit or SuperUser (writing this question is kind of my last resort)
  • I've tried removing and then reinstalling Firefox from Flatpak, from the Fedora repos (using `sudo dnf install firefox`) and using the manual install via the archive (v125)
  • I've tried downgrading firefox (when using the package manager install) from v125 to v124
  • I've also tried the Firefox Developer Edition, same problem here
  • I've tried using the "Refresh Firefox" feature and restarting in Troubleshoot Mode (both are also affected by the slow startup, which makes them particularly painful to execute)
  • I've tried manually deleting the `~/.mozilla/` folder (= manually deleting my profiles)

When firefox launches, it does not freezes my OS and does not seem to use many system ressources : CPU usage is normal, RAM as well, and it does not seem to read many things from the disk as well (I've seen some threads where this was the issue).

And here is something interesting that I discovered :

  • loading (including refreshing) `about:profiles` is also slow and this time freezes firefox (OS reports it as not responding, I can't switch tabs and I can't see my mouse). Other about pages seem to work fine (although I did not try them all)

Thanks !

PS : Even if I think it has nothing to do with the issue, I prefer to mention it here : I was messing with virtual machines yesterday when the issue occured for the first time. My disk got full at some point and I don't know but it might have messed with firefox. At this stage, I had not deleted any files that could relate somehow to Firefox, that's why I doubt it would have caused anything harmful to Firefox. (instead, I mounted an empty partition from my disk to get some space)

Задан Martin Heywang 1 месяц назад

Последний ответ от jonzn4SUSE 1 месяц назад

Super + key behavior

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as exp… (читать ещё)

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as expected in the other applications, but not in Firefox input fields. If the site is capturing the key presses, it will handle the super + key as usual. For example, GitHub will surround the selected word with ` symbols on grave key press. This problem is not limited to super + grave, but any other letter. For example, Super + q is expected to produce the letter "q", but in Firefox it produces nothing.

I'm trying to identify why the Super + key behavior in Firefox is different from other systems and if I should open a bug or not. Maybe this is the same bug as https://bugzilla.mozilla.org/show_bug.cgi?id=1626609. Thunderbird has the same problem.

Firefox: 123.0.1

Задан tenor 2 месяца назад

Последний ответ от cor-el 2 месяца назад

Linux-ESR

Linux-ESR versions 115.8 and 115.9 are constantly crashing in my Acer CB514-2H chromebook. Previous versions of Linux-ESR have worked without any problems. It does work… (читать ещё)

Linux-ESR versions 115.8 and 115.9 are constantly crashing in my Acer CB514-2H chromebook. Previous versions of Linux-ESR have worked without any problems. It does work in "safe mode", but not in normal mode with all extensions and plugins disabled. Appears to be related to something that is also disabled in the "safe mode" besides extensions and plugins.

This computer is running a MediaTek Kompanio 828 processor, 8 GB RAM and 64 GB eMMC.

I appreciate any help and advice that you can give me. If I can provide any info, let me know.


This is a link to a recent crash report.

https://crash-stats.mozilla.org/report/index/bp-d7586af4-bf78-4716-a102-8b2500240408

Задан charlesw3571 2 месяца назад

Последний ответ от cor-el 2 месяца назад

Won't connect to the internet and doesn't load pages at all

Hello, this is a problem I've been dealing with for nearly 2 months now. Currently using Linux Mint Cinnamon The browser won't connect to any websites or even try to loa… (читать ещё)

Hello, this is a problem I've been dealing with for nearly 2 months now. Currently using Linux Mint Cinnamon

The browser won't connect to any websites or even try to load them, anytime I search for something it immediately goes to the error page. I've been struggling with internet on my PC for months and all was fixed when I hooked up ethernet, except for Firefox.

I've gone into about:config countless times. I've restarted it twice, I've tried installing the flatpak version and it's exactly the same result. I've deleted it and reinstalled, nothing. I've unchecked everything I've changed in about:config, once again nothing.

I can't update it as for some reason it says it's disabled by system administrator, which I don't remember enabling. I checked the firewall and it's perfectly fine. No infections were found when I scanned as well.

It's starting to become frustrating and I can't even do anything on my PC because it's acting up. Any and all help is more than appreciated and welcome. Thank you.

Задан lotzzzzzzz 4 месяца назад

Последний ответ от jonzn4SUSE 4 месяца назад

Is ff123 unstable?

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignore… (читать ещё)

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignored now. No thumb drive or alternate device recognized. Laptop has Linux Mint 64 but.

Задан cmdr.ronald 3 месяца назад

Последний ответ от jonzn4SUSE 3 месяца назад