Форум поддержки Firefox

Starting this AM, Instagram won't load (MacOS 11.6; Firefox 94.0.1) -I just get a greyed out IG icon. The problem does not happen either on Firefox Mobile or on Safari, or on any other website I've tried on the Mac.. The very first time I tried this morning I got an error message about some technical problem with connecting, but now don't even get that. I have closed and restarted Firefox and rebooted the Mac. (Also turned off any adBlockers -- although when Firefox *thinks* it's finished loading IG there are no ad servers or trackers shown.)

Yesterday I completely formatted my computer and when I tried opening Firefox today, I got the "sec_error_unknown_issuer" error. This is not the first time that happens, last time I formatted my PC I also got the same problem, and I fixed it by disabling Enterprise Roots in about:config. But whenever I try opening YouTube, the website it's completely ruined, the sidebar (where my subscriptions and playlist are located) doesn't load and neither does the videos from the bottom. Last time this happened, I completely gave up and switched to other browser, some months later without touching anything, I opened Firefox again and somehow it was loading the sidebar. But this time I dont want to wait again, and I don't know if it will "fix" by itself. I tried opening Firefox in safe mode and everything, and had no success.

Hello, I have problem playing nba matches on watch.nba.com (all the videos on the website included) I can play them fine in chrome and edge but firefox seems unable , when I click watch nothing happens. it stays in the same page and the same layout

I have a website that uses GaugeMeter.js component. The text of the gauges are out of alignment (as shown in the screenshot) -- which never the case when it is opened with Chrome Browser (i.e. always centered and within the circle/arc).

Strangely, sometime it works well when I started to change the Firefox window width (it is a responsive page).

Anyone came across this? Any idea to solve this?

I'm using the latest version of Firefox on Mac High Sierra and sometimes it has the issue where the letter y is missing in the body text, but for one website, and only one, it breaks the URL https://www.optus.com.au/about/sustainability/community/donate-your-data (see screenshot) which seems odd as the URL displays correctly in the URL bar.

Recently (possibly because it's Firefox 91) three questions have failed to load. Ironically, this is the latest: https://support.mozilla.org/en-US/questions/1349148 (asking why hyperlinks fail to load). Is it the browser or has something been done to the questions?

This is my second attempt to get some help with this problem.

When I do a web search, Firefox will place the website description of that search on top of the web address for that search. So basically it places the text for both the search findings and website address on top of each other. Look at the uploaded image and you will see what I'm talking about.

I have tried changing the font sizes and other settings to fix this but nothing works. There has to be another solution.

If I can't get it fixed, I'm going to start using another browser.

I got this error-code on my homepage: 55e4-a579-582e-c5e4 and Error 400, The homepage works in Google, Edge, Opera etc but do not work in Firefox. What to do next?

I am having a new problem with < https://www.citi.com/ > I have used this website for years with Ffox with noo problem. What I experience now is that I can login and use it just fine, i.e. access any of its links, except if I try to use the Virtual Credit Card (VCC) feature. To use that feature you login, select VCC, which takes you to a new page, on which you launch a popup that generates the VC. My issue is that I login, select he VCC page, but instead it takes me back to the main screen to login again. This circular problem can continue as many times as I try it. Below I list my equipment and trouble shooting steps.

I am using a win10 PC running 21H1 and the current version of FFox. I have a Malwarebytes Browser Guard installed (MB).

1. I tried the login on my Surface GO running win10 Home Edition and no MB installed. It worked fine. 2. I tried to login with Chrome and Edge on my PC, neither with the MB browser guard, and they work fine. 3. I have had the MB installed for quite some time and the Citi site always worked fine. Nevertheless I disabled it. That made no difference. 4. Next I clicked the FFox shield and disabled the Enhance Tracking protection. No difference. 5. I deleted all cookies and cache info related to citi, amounting to 10 entries. That made no difference. 6. I deleted all cookies and cache totally. Now I was able to log in and go to the VCC page. 7. I closed out of the citi site and tried to re login. The problem reappeared. 8. I deleted all cookies and cache yet again, closed FFox, launched it again, tried the Citi site and it worked fine. 9. I logged out of citi, tried to log in again, and once more it did not work.

Any ideas?

The Messenger page loads partially and stops. Same page works fine in New Microsoft Edge (Chromium). Problem seemed to start with last upgrade to 90.0.2. https://www.facebook.com/messages/t/1234... I tried disabling uBlock Origin, Privacy Possum, Privacy badger, page still won't load completely, just partially and "locks up".

We are receiving this message from Ebay when attempting to list a product (see below). Any suggestions how to work around it please? Thank you.

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to scgi.ebay.co.uk because this website requires a secure connection.

What can you do about it?

scgi.ebay.co.uk has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Hello,

since the recent update to version 90.0 I noticed that certain websites (youtube, facebook, spotify) won't load at all. I just get a blank screen. Additionally on instagram I can't see any images or videos.

At first I tried to open these websites in another browser (MS Edge) and there everything works just fine.

To solve my problem I already tried a lot of different approaches, but nothing has helped so far. Here is a overview of everything I tired so far: - deleted the cache and cookies (per Firefox as well as with CCleaner) - deactivated and later deinstalled all my add-ons - started Firefox in Troubleshooting-Mode - used the feature to clean Firefox - completely deinstalled and reinstalled Firefox - disabled and deleted my anti-virus software - temporarily stopped Windows Defender Firewall - used new profiles with the about:profiles menu - used different programs I already had installed (avira, Windows Defender, spybot S&D) to scan for viruses, trojans or malware. And I also used the ones Mozilla recommends on this site: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware -> nothing was found apart from a few tracking cookies

Now I am at my wit's end and don't know what else I could do get my Firefox to work properly again. I hope someone more knowledgeable than me can help me out to find a solution.

Best regards and thank you for your help Andreas

Have sporadically tried to fix it. Have gone through the help topics and now uninstalled and reinstalled it. Still the same. It opens but I can't get it to do anything. Thanks in advance for any help you can give.

I recently updated DSM to v7 on my Synology NAS. It also runs Plex. All worked before the upgrade, but stopped after. The page just pretends to be loading. but nothing happens. Works ok with Chrome, Edge. Plex web interface sits on internal IP. I refreshed FF, recreated new profile, deleted cache, cookies, played with dns prefetch and ipv6 settings, no help. There is nothing blocking the connection, other apps on same server work ok. Any ideas what else to try?

I am experiencing a issue with firefox for a few months. The issue is, on some websites the favicon and uploaded images appear as scanned lines. Also the same issue whenever i upload any profile photo to my firefox account (doesnt matter which format i am using). Same issue when i uploaded images to facebook story or whatsapp (whatsapp is fixed now). I am sure its related to my browsers config because using firefox on other devices, I dont face this issue along with other browsers. It would be great if any volunteer could point out the possible cause.

Since the upgrade I have not been able to access sites I have used in Firefox for years. All the sites are at shockwave.com, such as https://www.shockwave.com/gamelanding/the-daily-snoop-a-hidden-object-game.jsp. I contacted Shockwave but they have no idea, just telling me to disable my add-ons such as ad blockers. That's no solution because (1) I've always had the same add-ons enabled and (2) the same add-ons do not affect MS Edge.

I attached a screen shot of the page I now see in Firefox and what it should look like.

Does anyone have a suggestion to resolve this issue within Firefox?

Thanks.

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode.

Google Maps > Search > Share > Embed a Map, the map to be embedded is not displayed (likewise when embed is pasted into Wordpress page, for example)

While same procedure in Safari or Brave works as expected (map to be embedded is displayed in Google maps and embed code displays map in webpage using Brave or Safari).

From the Google Maps page > share > Embed a map > right click This Frame > Open in new tab And then looking in the Console. There are a few other ignored errors but then this...

Loading failed for the <script> with source “https://maps.googleapis.com/maps/api/js?client=google-maps-embed&paint_origin=&libraries=geometry,search&v=3.exp&language=en&region=us&callback=onApiLoad”.

On certain websites I notices I have 'unknown errors' when trying to log in.

Usually this is remedied by either using Chrome or clearing cookies and the cache.

Both of there are inconvenient and result in a great deal of wasted time.

The usual response by these websites is "get Mozilla to fix this".

I'm getting sick of this.

I don't want to switch to Chrome but I will have to if this persists.

Hi,

Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm no technician (I deliberately use Firefox because I believe in Mozilla's business principles, not because I think Firefox is technically superior to other browsers - although I'm quite prepared to believe that it is) but I can follow instructions. OK, so having said that …

I am using the latest version of Firefox [98.0.2 (64-bit)] on a bog standard Dell laptop under Windows 10 [Edition Windows 10 Home, Version 21H2, OS build 19044.1620, Windows Feature Experience Pack 120.2212.4170.0].

I have recently opened an HSBC bank account. If I try to access their UK online banking site (https://www.hsbc.co.uk/) using Firefox (which I should very much prefer to do than with any other browser), it is missing the most important feature of 'Chat' (the only sensible way of talking to HSBC without having to endure a half-hour wait). However, if I access it using any other browser (e.g., Microsoft Edge) the 'Chat' facility is available in the bottom right-hand corner of the screen. Please note that with Firefox I am using a 'container' (called HSBC) - I don't think that Edge has similar facilities.

Can anybody please tell me whether I might have some setting or other (e.g., say something to do with 'pop-ups' which I think that the HSBC's 'Chat' facility uses) set incorrectly?

Thank you and best regards

John