Форум поддержки Firefox

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

I updated my firefox to the latest version : Version 92.0 Now in Bookmarks Toolbar (Show more bookmarks) i have a problem about double Space between bookmarks. This is really really annoying. How can i fix that double space issue?

I tried browser.proton.contextmenus.enabled > false (disables Proton UI of context menus) Did not work for me.

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same problem years ago, and it was a simple fix. However, going through the "Help" sections in FF this time was no help. thank you for any suggestions.

I know I am not the first person to complain about this. The spacing/padding between menu items, in particular the Bookmark menu is just ridiculously large. It got even bigger in 92.0!

I rely on Bookmarks heavily and use hundreds. I guess this was done for touch screens? The main interface is still currently the mouse for computers.

I see the only current fix is a using a stylesheet and it seems a bit involved. I have to give it a try. I am pleading with the designers, please give us the option to use compact padding once again. I am not sure why this is being forced on us. I really like Firefox, please don't make me look for another option. Thanks!

In trying to fix a Mozilla VPN problem, I uninstalled and reinstalled Firefox as directed by VPN support. Now Firefox has lost its bookmarks. Can they be recovered? If so, how?

Firefox Browser uprated to 92.0 today. Previously whilst browsing Ad's were showing; today I have no Ad's displayed but have not enabled an Ad Blocker on Firefox. A site I use extensively cannot now be properly viewed; I get a message to turn off Ad Blocker. I have set Enhanced Tracking Protection to 'Off' but am still unable to obtain full functionality, I am using standard Firefox Privacy settings otherwise. I am able to browse the site properly using MS Edge. I have deliberately refrained from using any AD Blocking on my part so as to ensure the site in question can be properly viewed. The only Firefox extension being used is Kaspersky Protection; I get the turn off Ad Blocker message both when Kaspersky Protection is on or off.

Greetings. I have scoured the web and read all the community posts on this robot head, under remote control, and orange stripes in the address bar problem that so many people seem to be having. There are a few answers, but almost all of them use very technical terms that are way above my head and not defined. None of them provide a sequence of steps to fix the problem that a browser novice might be able to follow. Surely there must be a way to fix this or to explain to frustrated users why it is there and not removable. None of my other Firefox browsers have this on other machines.

Is there a series of steps to solve the problem? That would be so helpful especially without undefined terms. Thanks so much. This type of answer will help so many frustrated users (me included of course) :)

FF has been my default for decades primarily because of superior print options. I use Custom Print option to print out pages in larger front, but this no longer seems to work in 92.01. At say 115 custom I lose text to right and bottom of page (both in preview and print to PDF).

So I've got Proton UI forced on me today in 92.0 update and accordingly had to spend my entire evening trying to repair all of the damage. So far I've managed to fix menu spacing and the way tabs look all while not breaking previous walls of text in userChrome.css meant to fix even older UI problems. Still one thing I failed to find any solutions to is the bookmark drop-down menus color issue. Those menus used to be gray, but now they are all bright white, which to me is super annoying. Any tips on how to fully recolor those?

I just moved to T-Mobile and when accessing this site, clicking on the login button takes several minutes to get to the login screen. After entering the username, it takes several more minutes to get to the password screen, after which it takes additional minutes for the following error message to be displayed.

             Looks like we got our wires crossed.
             We weren’t able to process your request at this time. Please try again later.

My Chrome and Edge browsers on Windows handle this site fine, as does Firefox on an M1 Mac running Big Sur, and safari on my iPhone - this is the only browser/OS setup that fails. I have cleared caches and cookies but nothing resolves this issue.

I would like to continue using Firefox but need to access this site. Any suggestions would be greatly appreciated!

Thanks and regards,

Howard

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links to various websites. Refreshing the page makes it load correctly. I've tried troubleshooting this in the past but didn't spend too much effort, but enough is enough. Things I have tried:

• Disabling all extensions
• Disabling hardware acceleration
• I am using the default theme so there's nothing to disable there
• Clearing the cache
• Checking my internet connection (I'm connected and everything else works)
• Flushing my DNS
• Resetting Windows, which included reinstalling Firefox (I did this to fix something else, but still)
• Disabling IPv6 and DNS prefetching
• I am not using a Proxy

I feel like I've tried everything. What else can I do?

There is no messages or something, it just hangs (all tabs and Firefox open windows). There is no report bug options in Firefox, I cleared my cookies and data (the same), it's stops responding on clicking top right green button (log in) on https://www.privat24.ua/ or https://next.privat24.ua/ when window asking for phone number appears. Tried troubleshoot mode and disabling add-ons (I have only 3) - result is the same.

Hello,

I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a screenshot from the shortcuts/overflow menu (scissors icon). I have attached a screenshot (taken with ‘prntscr” through windows) png of the result that takes place on my screen. The screen will freeze with this image of a large X until I do a refresh of the page. Cntl-Shift-S also does not work. I have tried clearing the cache, running FF in safe mode, refreshing FF, reinstalling FF, and I have ensured that the extensions.screenshots.disabled setting in about:config is set to ‘false’ (also toggled it to ‘true’ and back to ‘false’). I have attached a screenshot of all the settings in about:config that pertain to screenshots.

Thank you for your help.

A few weeks ago the product reviews at Costco.com disappeared. I spoke with Costco today and they said they could see them and that I should switch to Google Chrome for better results. I tried turning off the privacy, no trackers on their site but it didn't help. Logging in or not didn't make any difference. AdGuard 7.6.1 is disabled on Costco's site. The 5 star rating system woks fine with Amizon and other sites. I am also using Norton 360 if that makes a difference. Any solutions?

[Win 10] A few days ago something happened with Firefox. A message appeared saying "sorry - error". Anyway, I had to rebuild the whole thing. But, the little house symbol for the Homepage Tab is missing. It isn't even available where the choices for Menu Bar appear. I did not cause this problem. My older pc, also Win 10 is perfectly O.K. Any "Help" just brings me back to the older information from 2011.

I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present to add to the menu. I used to have an add on but that disappeared and is no longer available. From your latest tips letter I think I'm using a different browser entirely! If you can help I'd appreciate it- as I say I used to have it in my browser but no longer. Now I have to screen capture and edit it in an external program- I'm sure you'll agree this is horrific to have to do.

First of this issue is atleast 4 years old. I found various different people having this problem. https://bugzilla.mozilla.org/show_bug.cgi?id=1432644 It should be a P5 not a P3. This official Mozilla article: https://support.mozilla.org/en-US/kb/add-trusted-websites-your-allow-list-firefox-focus Does NOT work.

I am trying to add an expection to tracking protection but there is no such option, as descriped at Bugzilla. In the adress bar i removed the tracking protection for a website. But it was NOT added to the exception list. I dont allow 3rd party cookies and auto delete cookies when closing Fox. I think that is the reason why it's not working, if this is the case it's a bug.

What i actually tried to do, using dark-theme from duckduckgo permanently. Because as right now, i must change the theme every single time i reopen Firefox. This is Bull**** honestly. Even when i add duckduckgo as an addon, it does not save the dark theme!

If I copy and paste any two words or more into the search bar on the new tab it goes to google.co.uk as that is set but only searches for the phrase minus the first word. If I paste it into the address bar everything is ok. If I do the same with a one word term the search bar does nothing having "lost" that word and the address bar works fine.