My computer is stuck at the Firefox homepage. I can only access the waste basket, and fortunately, the Firefox homepage. How may I access my epost?
When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboar… (читать ещё)
When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.
This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to multiple key hits on the down and/or up keys. This only happens in Firefox, not in any other apps, including Visual Studio.
This is a brand new HP laptop. HP support says that this is a Firefox support issue because it only happens on Firefox and no other programs or scenarios.
Can you please help me to identify, troubleshoot and resolve this issue? I am a software/database engineer but this is a little outside the scope of my knowledge. I should be able to conduct any tests or provide any needed feedback at a useful level with only a reasonable level of hand holding. I suspect that Firefox is somehow inhibiting or disrupting the keyboard driver.
Environment:
FIREFOX 125.0.2 64 bit
Windows 11 Edition Windows 11 Pro Version 23H2 Installed on 2/13/2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0
Keyboard drivers: HID Keyboard Device
ETD.sys 15.56.2.26 ELAN Microelectronics Corp. kbdclass.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft kbdhid.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft
Standard PS/2 Keyboard
ETD.sys 15.56.2.26 ELAN Microelectronics Corp. i8042prt.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft kbdclass.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft
HP Envy laptop model 17t-cw000
Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Product ID 00355-61386-37102-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
