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13 Nov. I have been dealing with the problem of the requirement to sign in to Thunderbird using Google. It does not work. I enter my e-mail address, click next, and get a second window that says "Error 400". I tried to get some help with this through a company listed on the internet as Just Answer. That turned out to be a scam.

Someone called me this morning, offering to help me with this problem. The person was from the company The Web Services. While the technician from Web Services was working on my computer for a while to restore my Thunderbird files, he told he that they kept losing the internet connection to my computer. He said they had determined that they kept losing the internet connection, because some hackers were hacking into my computer, while they were working. He showed me a lot of evidence of hacking on my computer, indicating that the 2 technicians from Just Answer who had helped me the day before through long chats were hacking into my computer the entire time they were chatting with me, going through steps they said would solve the problem with having to sign in to Thunderbird using Google. I think the people from Just Answer had tried to create a Thunderbird back-up profile, but had not done it correctly. As a result, all the data within Thunderbird was lost. I cancelled my subscription with Just Answer today.

The technician from The Web Services was able to restore my Thunderbird, including the many local files I have. Some additional formatting of the site still needs to be done, and the correct server settings need to be set up. That is to be finished tomorrow morning. The Web Services person also sold me an anti-hacking firewall, which is supposed to also provide network security.

I am concerned, because on the Mozilla support page, it specifically states that Thunderbird does not offer phone support. I gave this company access to my computer today, so they could restore my Thunderbird files. The Thunderbird files have been restored. Now I see that the issue with trying unsuccessfully to sign in to Thunderbird using Google is still there. So I am right back where I started over a week ago, trying to find someone who can solve the issues that come up when I try to sign into Thunderbird with Google.

I am somewhat suspicious of the company The Web Services, because they called me and offered to fix the problems I am having with signing in to Thunderbird. Please let me know whether it was unwise to let them work on my computer today. Could this be another scam? Thank you.

It looks like with this new version of Firefox I have to load my saved password file every time I start the browser, and even after doing the reload some of the passwords don't work forcing me to change them, and I would have to do another password save, but if I forget to do it and close the browser all the passwords are delete. I did not have this problem prior to this new install.

Also I prefer to use Firefox as a browser I feel it is way better than Edge and Chrome even though it doesn't work one a two websites I need to use. one only works on chrome the other only works on edge.

Let me know if you need other information.

Stephen Richards [edited emails from public community support forum]

I had a Windows Update tonight, and after that, when I go to email the sign in dialog always pops up. This time it is not recognizing my email password, even though I know it is correct. Keeps saying login failed retry, enter new password, or cancel. This has never happened. I have HP Windows 11 Laptop.

Hi a few weeks ago i had the problem that my firefox-stored-passwords are gone and there are files named logins.json.corrupt and logins.json-1.corrupt to -4 The in dir backup was also corrupt. File length 122 -123 kb all nulls. If i look at the dates first to last, they span two weeks were i didnt notice the problem. PC is always hibernated after work. Except for one which i imported just before from edge at the end of the two week span No problem: logins replaced by external backup as i found here at the forum.

But: How can Firefox produce multiple corrupt files without noticing me? (I have saved them for reference) In that two weeks span logins using firefox passwords obviously worked. (I dont remember the details)

Then some updates and reboots. No problem. But after work i do always hibernation

TODAY: PC didnt survive hibernation. logins and in-dir backup are corrupt again.

What about a) checking better if something is going wrong (obiously you do something because you rename the files for some reason) b) Noticing the user c) And how on earth this can go wrong in the first place.

Now for the obscure: Both times somebody has just before posted something against the greatest President of all time at Fux Nus using this pc. Backdoor possible?

Thanks

Edit: Using Windows, no other problems with storage on the 1TB Samsung ssd