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I can’t complete the steps to change to OAuth for my Hotmail account.

The Microsoft site says to change the Authentication Method on the SMTP Server dialog to OAuth. But the authentication method drop down list doesn't include OAuth. Here are the only options in the list:

• No authentication
• Normal password (this is the one I currently use)
• Encrypted password
• Kerberos / GSSAPI
• NTLM

I use Windows 11 and Thunderbird version 128.20esr (64-bit), Windows.

How do I fix this problem?

I lost my primary password so I tried to reset it using this code in the console: "chrome://pippki/content/resetpassword.xhtml" . It has been running for a long time. I haven't received the Reset Password popup. It is still running. Attached is the screen shot.

Have been running classic Outlook email in Win 10 for years, with a blueyonder.co.uk (Virgin) email address. Now moving to a new PC running Windows 11. Tried to setup Outlook email in Win 11, but Outlook keeps telling me that my blueyonder address doesn't exist though I still get emails on my phone and my old PC running Windows 10. Given up on Outlook and advised by a friend to try Thunderbird. Now trying to setup Thunderbird. It looks very hopeful; it found my Virgin account and setup corresponding server settings, but when I click on "Done" I get the message "Unable to log in at server. Probably wrong configuration, username or password." I have checked my password by signing in to Virgin, where I can see my emails. Dave.

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. "IDID-4000"

I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is off. AVG Antivirus turned off. POP account. Tried: If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:

       ◦ Click the menu button  and choose Settings.
       ◦ On the Security panel, click on the Passwords tab and then click Saved Passwords....
       ◦ Click on the relevant account and then click Remove.
       ◦ Close and re-open Thunderbird. You will be prompted to enter a new password for the account.

Reopening TB does NOT ask for a new password. Running TB in safe mode does NOT ask for a new password.

After installing upgrade to 139.0.2, POP downloads failed. Last was on 6/19/2025 at 8:19PM. I deleted both saved passwords.. Went to AOL and generated a new APP password but there was no way to upgrade to it. I sent a test message to myself [ smtp] and AOL logged me in and TB generated the saved password oauth://login.aol.com (mail-w).

However even with shutdown TB and restart, there was no request for a POP password [ such as the new AOL APP generated one. What should I do? Is this a bug? I can read and use AOL mail on my browser [EDGE]. LKint@verizon.net

I have changed my passwords on 2 gmail accounts I import to TB. Usually when you do that and TB retrieves email from gmail, you get a credential popup because the password doesn't match. Usually when you get that popup you click "next" and put the new password in and everything works as it should. I have been messing with this for 2 days now. I get the gmail credential popup, but when I click "next" to continue, I then get an error 400 from google? You can't do anything else after that. That darn popup just keeps coming and coming every time TB tries to retrieve email. Anyone else having this issue and found how to fix it? Is it a TB issue or gmail/google issue?

Yahoo has made changes recently, supposedly in the name of security, that have had quite the opposite effect for those of us who use Thunderbird for email on shared computers. Before Yahoo's recent changes, Thunderbird would ask users to enter their password before connecting to the email server. This is no longer the case. Now, when logging into Thunderbird, there is no dialog box popping up for entering a password, Thunderbird just automatically connects. This needs to be corrected. Hopefully someone at Mozilla is listening and will take action.

So far, the only work-around I have found has been to go into Account Settings, Thuderbird Preferences, Saved Passwords, and deleting the oauth password that was automatically saved when I jumped through Yahoo's hoops to get my email working again after they implemented their recent changes. This has to be done EACH SESSION and, if this is done, then the next time I want to get my email I have to repeat the process of generating a new oauth token by logging into Yahoo by way of my browser, which will then be saved once again in Thunderbird and will, once again, need to be deleted at the end of the session. This is obviously a colossal PITA.

Someone PLEASE FIX THIS!

I can get to the "stored passwords" box, but the email I need to change the password for isn't listed there. I have tried to send and receive messages but nothing makes a "enter your password" box pop up. All I get when it tries to retrieve messages from Gmail is a box to give my email, (just that, not a password) and then an error message that it won't work and there is no more information. I'm using Linux. I've had both this particular email address (as well as others) and Thunderbird for years, perhaps two decades, and I can't figure out what to do now. I was going to change all my email passwords for security reasons, but there's no way I can do that until I can get Thunderbird working with POP access again. Thank you.

I apologize in advance for the language, I'm writing from a translator. Thunderbird on several accounts, every few days requires a password ... "login to the server failed, enter a new password". Just in case, I changed the passwords on these accounts (with the option to remember), a few days of peace and again the problem. However, logging in with the old passwords before and the new ones now on the server is no problem at all.

I reinstalled TB but unfortunately it doesn't help. The same on the stationary and laptop, what could be the problem? Currently, email is available only on the server, I do not have access to Thunderbird.

I Menu app icon > Help > More Troubleshooting Information

   Under 'Application Basics' - Profile Folder - click on 'Open Folder' 

This opens a new window showing the contents of your current in use profile name folder.

   Exit Thunderbird now - this is important. 

Look for the following files and delete them.

   cert8.db - obselete file
   cert9.db - currently used file
   key3.db - obselete file
   key4.db - current used file
   logins.json - current used file
   pkcs11.txt (some people report this file missing)
   secmod.db - obselete file
   session.json
   xulstore.json 

See next comment before you start Thunderbird as you need to empty cache files.

Start Thunderbird

Add yahoo and make sure all the settings are correct. Make sure Authentication Method is Oauth and user name is full yahoo email address.

Report on results.

Modified 15 zuwɛn 2022 23:27:52 -0700 by Toad-Hall Toad-Hall Toad-Hall

   Top 10 Contributor

15/6/2022 23:26 Chosen Solution

ADDITIONAL Whilst Thunderbird is closed - after you have deleted the files mentioned previously.

access : C:/Users/ User Account/Appdata/Local/Thunderbird/Profiles/ Please note this is the Appdata 'Local' location which the computer uses as a cache. Be sure you are in the 'Local' and not the 'Roaming' Delete the contents of the 'Profiles' folder.

then start Thunderbird. keep having to reset my secure key password and tried this in "Roaming" instead of "Local" Help!

Today I changed the password on one of my gmail accounts. I edited the password in Settings in 3 places: imap, smpt and oauth. Next time I started Thunderbird I got a gmail authentication pop-up. Se first screenshot. The email address was shown correctly. When I clicked Next, I got the failure message. See second screenshot. I rebooted and tried many times with same result.

I have several other gmail accounts on this same Thunderbird client and they continue to work correctly. I know my password is correct because I can access this email account both directly on gmail and also on another computer where I set up Thunderbird just to test for this problem.

Any idea what is going on and how to fix it?

This just happened with a new update on only one of my two gmail accounts 128.2.3esr

I was not getting email on one account, so I deleted that one account. Now I can't add it back to TB. I get "Unable to log in at server. Probably wrong configuration, username or password." Double check password and logged on with it on Edge browser, no problem.

I uninstalled / reinstalled Thunderbird with the same result.

Thank you!

I had a free email account with my previous ISP (big mistake!). I had to create a new email account elsewhere when I switched ISPs. All was good for almost two years but I just bought a new PC and have ported all my email accounts over to the new Thunderbird. It appears that everything is set up correctly but I have one annoying problem. The old email account is kept only to be able to look at old email (pre-new email account) from time to time. It is not even possible to sign into the old account but Thunderbird keeps asking for the password. Is there anyway I can stop it from doing this?

Thanks!

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message:

"Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password."

Thunderbird won't sign in to check emails. I also get the message:

"Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed."

And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem.

Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Microsoft are again complaining about normal password login.

Today I have updated to Version 128.2.0esr (64-bit)

I have set outgoing server to StartTLS and OAuth2 and it is fine.

When i set OAuth2 in server settings and try to retrieve mail i get "Host contacted, sending login............" and it sticks at that point with no error messages from Thunderbird or Microsoft.

If i revert to "Normal Password" it is fine.

When microsoft first complained i turned on two step authorisation and the used their option (cannot remember what it was called now) to create a login password/key for thunderbird so that it would still work for "Normal Password" setting

How do we get round Microsoft's obstacles???>

Dave