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I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to launch she receives a request for a username and password to install a Helper Tool. She is an admin on her machine and enters her credentials. The message closes and nothing happens. When attempting to launch again the same thing happens. This is not happening with our other 100 Macs who have the same Firefox version and others who have the same OS.

Is anyone able to tell me why this is happening or how to fix? Any assistance is very much appreciated.

The below troubleshooting steps have been done:

Uninstalled and reinstalled Firefox

Updated the OS to 15.0.1

Disabled the Master Password on Firefox through a Mac Profile

Checked if there was a Firefox file under /Library/PrivlegedHelperTools

Granted Full Disk Access to Firefox under System Settings

Back in September, 2024, Microsoft Outlook no longer accepted my long-used login information via Thunderbird. I could still log in to https://outlook.live.com/owa/?realm=hotmail.com from the Firefox browser. I tried adjusting Account Settings (e.g. Server Name, Server Type [POP], Security/Authentication, etc. to no avail. I downloaded the current version of Thunderbird (128?) and tried installing per directions found here. Tried using the Flatpak path. The direct Command Line path yielded the same result.

dave@Sequimer:~$ sudo flatpak install flathub org.mozilla.Thunderbird [sudo] password for dave: Skipping: org.mozilla.Thunderbird/x86_64/stable is already installed

I've done a backup and moved to lesser machine which works but it is slow and I want to get back to the original configuration. Now I'm accumulating saved emails on this backup machine while prior emails are saved on the original machine. I'll want to merge them when the login problem is resolved.

Thanks in advance for your attention to this.

I installed Thunderbird from the internet and it was pretty seamless, but I don't think I correctly responded about contacts, because everything from my 2012 macbook seemed to transfer but the address book is empty and I have tried many ways of transferring unsuccessfully, and my apple mail won't let me import its addressbook.

If I uninstall the program and reinstall it again, will it work if I answer yes to the contact question?

Hello

I have the Thunderbird folder from the Macbook which contains install and profiles ini files and Crash Reports, Profiles and Pending Pings.

I have made several attempts to move all the files and folders over but it doesn't matter whether I move them before I install Thunderbird or after I've installed Thunderbird and before I launch the program but every time I get invited to open a new account; I've even tried opening a new account and then moving the files.

I've searched the Forum and other websites but cannot find anyone reporting or rectifying such a problem.

What am I doing wrong?

Kind regards

Mike

A while back you had an update that it changed everything that I was seeing on the computer. Example: When I opened Firefox all I could see were "Firef" rather than Foxfire in HUGE letters. I had to change the Zoom to even try to figure out what was going on. You can understand why I have not done an update since then. My question is why should I trust Mozilla Firefox enough to ever upgrade again? What will this one do to change my laptop? BTW this is an HP from only 2022.

I have tried to install Thunderbird multiple times on my Windows 11 PC. Everytime I try to import my Outlook files it locks up at 33%. How can i resolve this issue? Thank you.