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Hii there,

I need your support, i already sync my account in firefox but this time i can't see my save bookmarks in 'Bookmarks'

I don't no why is this happening but i kindly request you to solve this problems asap!

Thank you,

I just signed into a new phone with my mozilla account and all my collections and bookmarks are gone. I have synced multiple times. Advice on how to get all those saved items back?

I cannot sync my Windows and two Android devices. In order to scan the code from Windows on My Android, I need the 'Sync and save your data' option, and it's missing. I have checked the main Settings menu and the options on my account, but the only option related to syncronisation is 'Sync now', which is now useless. This is a recent problem, because I used to be able to sync all of them in previous versions. Is there any way around this problem?

Sync collections after Android factory reset, have Firefox on desktop that is synced, but the new Android install synced bookmarks but not collections, of which i have many, or did.

I'm sure I've just missed a step, but been reading for 3 weeks now .... any idea's?

Good afternoon, I have a problem since I bought a new phone, a Samsung S24. I link the account on the phone but when 1 day passes the tabs I have on the mobile do not appear where it says Synchronised Tabs on the fixed computer. From the mobile I can see all the tabs I have open on the computer. Also if from the mobile I give it to send to the computer it sends it to me, but if I give it from the computer to send tab to the mobile device it does not do it to me. In account, connected services I see the mobile device. I have uninstalled the application but still no solution, to see what I can do to solve this.

Trying to sync/share open tabs on my old phone to my new phone. Tried selecting Share>Share all tabs>Google Pixel 9 Pro XL

Each time I've tried that, it says Unable to send

Hoping for some help.

Edit: A few hours later, and it magically works perfectly, feel free to close this. Annoyed at loss of data and it randomly fixing itself, but whatever. Sorry to anyone looking at this trying to find a solution as i did.

As in title, for context for a while I've been having minor issue with sync between these two devices, with the syncing being unreliable, often taking trying multiple times, closing and reopening mobile app, and opening a new tab to try and prompt a successful sync, as often the sync would "happen" but the tabs open on the mobile device would be outdated ones.

Today, sync failed to work at all, on both parts (Dekstop app, and android app), i couldn't see tabs from the other device on either device. Trying to resolve this issue, i relogged on both devices, set up and signed out of sync multiple times, disabled and enabled sync again, deleted mobile app cache and tried again, and even reinstalled mobile app and logged in again (which to my surprise, also wiped all my tabs, history, settings, which is quite an annoyance, but I'll leave as a loss). To note, both firefox PC and Android have autoupdate on, dekstop is up to date, though i think i noticed firefox app updating yesterday.

I have read through other firefox sync articles, but none of them provided a working solution. For information, i have noticed something that may be a hint or nothing , please see image attached (nr1). Another thing I've noticed is firefox view not showing it recognizes a connection, image attached (nr2). I am also providing an image of my connected services page, showing the desktop sign on and mobile sign in (whose last connected date does not update), image attached (nr3). Another curiosity is the refresh button in that page, when clicked, perpetually showing as "in progress", but not resolving or updating when i log in mobile app, to see that change only refreshing the page worked.

I really hope for some help with solving this issue. Firefox sync despite its unreliability has been a very convenient tool for me. Naturally if any extra info is needed, i am ready to provide it.

Hello,

I recently changed my phone and my firefox information seems to have transferred over icloud. I was having issues with the back-up and transfer at first, so this may have contributed, but I figured resyncing everything would have solved that. Instead, a password I created on my mac did not transfer over onto my phone and a lot of the time my saved passwords are just blank. Sometimes I can still tap on a password and it’ll fill in anyway but most of the time it doesn’t and when I go to manually transfer it I’m greeted with username (blank) password (blank). How do I fix this?

On Firefox Android, every time i completely close the app and reopen it, I'm logged out of sync. Of course this is incredibly annoying and makes sync basically useless, since having to start a fresh session multiple times a day not only takes time but it creates a huge list of "devices" so sending tabs back and forth becomes a nightmare.

Any idea what might cause this? AFAIK I'm not swapping IP's multiple times a day and i haven't used a VPN during the time this started happening. (I do have ProtonVPN installed, but it's a fairly trustworthy company so i doubt it's that.)

FF 130.0 (from the play store) Android 14 + security updates up to august 1st Motorola edge 40 neo

Greetings. I am seeking assistance with transferring my existing data to my new Firefox account on my Samsung Android phone. I currently have data stored on my laptop as well as on my Samsung Android device. It includes bookmarks, saved passwords, and potentially browsing history. However, I am unclear on how to achieve this transfer properly. I would appreciate any detailed instructions or guidance you could provide, ensuring that I can successfully access all my important data on my new Firefox account. Thank you for your assistance! Best regards, Don