Форум поддержки Все продукты

On YouTube the video will start playing but the rectangle it should be in will still be black, refreshing usually works. Sometimes a video will simply stop playing. Sometimes i have to close all apps and restart the browser twice to get it to work. Sometimes trying to go to full screen will crash the app. Sometimes popping the app out of full screen into a floating window crashes it. This one is new, it's the uploaded screenshot, it crashed mid video and made the video look funny.

I have read the thread for this similar problems, tried all the suggestions but I'm Still experiencing videos not staying full-screen. Is there any other solution to it? This has started since yesterday but everything was fine before then.

I'm having the same issue as previously posted below. I am on a Google pixel 7 pro.

"On youtube mobile site or a reddit video, when I click the bottom right button to fullscreen the video, a message pops up that says 'entering fullscreen mode' (with a firefox logo on the left of the message) and then firefox closes and I'm at my android home page

This seems to happen when I watch videos in a new instance. If I reopen firefox to the video and then try fullscreen again, it goes full screen no problem. So basically it's annoying and happens when I try to watch any video full screen for the first time.

Is this a known bug? Wasn't an issue on my old phone (I just got the galaxy s23). "

I can't search or write any url in search bar whenever I click on search bar it crashed my keyboard layout and it will be slide down. This error occurred while I download some files and didn't allow the notification for showing download in notification panel. When I have allow the download notification it works fine and download percentage shows in notification bar but I can't see my downloads in download tab. It's empty. These are bugs I am facing. Please fixed it I have give you the whole schenario of finding bug so you can get it clearly.

"Hi there! I've been experiencing some difficulties with the Mozilla Firefox mobile browser on my Android device. Whenever I try to open certain websites, the browser crashes unexpectedly. I've tried clearing the cache and reinstalling the app, but the issue persists. Could you please provide some guidance on how to troubleshoot this issue or any possible fixes? Thanks in advance for your help!"

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0

Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9

Logged into Mozilla, Sync now does nothing, "Last synced: never" Also crashes frequently all since last update.

I'm having the same problem as this guy.

I have a large number of open tabs in Firefox on my iPhone, a mixture of old and very old. I've been trying to go through the tabs and deal with them -- in some sense they are all todo items that I left open at least semi-deliberately.

If I tap on a thumbnail to load a tab, Firefox instead loads a blank page. If I tap the address bar after that, Firefox loads the new tab page, not the site corresponding to the tab that I selected. If I tap and hold a tab's thumbnail, Firefox crashes.

It was the case temporarily (possibly a bug) that some of these tabs would place a TLS failure icon in the left of the address bar when selected, while the blank page was displayed. Tapping on that would display the tab title, but not the tab URL. No longer is that TLS failure icon ever visible.

I have an quite annoying issue when I'm streaming something from SVT Play (www.svtplay.se).

The issue is that when I'm trying to stream anything from this site; I've noticed that the resolution is quite messed up. Insted of having an "normal" resolution ( in wich I have all the basic settings such as full screen,Text ON/ OFF etc), the resolution get a bit odd. In the beginning it's just an small screen ( aprox of an 6x6 cm), but when I'm entering Full Screen; the resolution is all over the place+ that the menu bar is missing.

But also that if I'm entering Full Screen mode; the app is " crashing", or should I say minimizing itself and that I go back to my home screen. But stangly the cast isn't interupting. When I'm trying to enterkng the app,the web- adress is missing( not physicaly but just empty).

What's more strange ( or should I say annoying), is the fact that the cast hasn't any stable resolution. Instead of having an normal resolution( cast), it's rather of an 1,5. But strangly the voice is normal. It's only the picture in wich is out of sync. But strangly if I choose the option of limited bandwith it goes back to normal.

But what's more strange is that I have full connection.

I don't know how this came,but since I'm downloading it from Play store. However since the best way is to download an APK- File( in wich my device is compatibel with). Since I have an Samsung Galaxy Tab S9FE ( SM-X516B- series)

Because however on older version it wasn't any problem. It just appear in newer versions.

However when I'm shutting down the app( have activated the option of clear history when close), it sometimes work fine. But in worse scenario I have to reinstall the app.

Hi @all, Such quite a while, Firefox almost constantly crashing when closing a or better the last open tab. Tried a support hint and deleted cache and everything and after that it worked for a few days and then it coming up again. When it happens, and I restart FF and try a logged in page directly, I.e. Facebook, FF doesn’t recognize my signin. Closing the tab, waiting a moment, restart the page again and everything is fine. Really don’t know when this behavior begun, but it is really annoying. I face this problem on 2 different iPad Pro. The newer one from last year with an M2 processor and an older one with an Axx don’t know which one exactly. What’s the matter with that? Kind regards Frank

All video players on websites will, if viewed in full screen, close the firefox app on my android device. The app gets minimized and can be opened back, but all pages become bugged then and appear in half the page only, links cannot be copied either, the page will only work partially when my phone is held horizontally. This issue happens with or without auto-rotate enabled. The bug most often happens as soon as I set a video on full-screen, but can happen while the video is playing also. I tried disabling all of my add-ons and the bug still persists(I will attach a photo of my addon list). Here is a video of the bug after the app closed and I reopened it.

https://youtube.com/shorts/8dlWJHTrsOA?feature=share

So the problem is most prevalent on YouTube but other sites as well. I'll click full screen on a video and it'll look like it's going to maximize the video but then it boots me back to the home screen. I have to click on Firefox again and get the page pulled up again and then click full screen and it usually works. Sometimes I have to cycle through this once or twice

Hi running latest firefox for Android on Pixel6a. Whenever I full screen a video, it minimizes Firefox and I'm back at my phone's home screen. After this happens I'll reopen Firefox and full screen the video it will work properly.

When I want to watch a video on fullscreen on my Samsung tablet, Firefox minimalizes throws me to my homescreen. After I go back to Firefox, the video is choppy and has a low fps. I fix it by forward and rewind the video by clicking on the side of the screen. Very annoying. Browser is up to date, please help

Hi support team,

I was using Mozilla Firefox on my Samsung Galaxy s20+ without any issues. I have transferred all data from my old one to new one, Samsung Galaxy S24 after this migration Mozilla Firefox crashes, when I was forwarded from an app.

Standard browser: Mozilla Firefox I have already reinstalled the Mozilla. This action works properly with other browsers.

Kind regards Mustafa

Going to full screen on YouTube (and other video websites) usually breaks the Firefox app on pixel 7 pro. It keeps playing but just closes and can't be reopened. I have to stop the app, open it again, and try again. Does anyone know how to fix this?