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unable to identify your browser

Attempted to go to login page on Aetna and got a page that said "unable to identify your browser." It suggests that maybe javascript or cookies are disabled. Both are w… (читать ещё)

Attempted to go to login page on Aetna and got a page that said "unable to identify your browser." It suggests that maybe javascript or cookies are disabled. Both are working. Aetna tech support was clueless.

Asked by DrChar 11 месяцев назад

Last reply by jscher2000 11 месяцев назад

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Здравствуйте, не смог подтвердить эккаунт на новом устройстве, так как не пришло сообщение на почту Что можно сделать?

Почему не приходят от вас письма на мэйл ру? Что делать в этом случае и возможно ли разблокировать эккаунт оперативно, чтобы я мог синхронизировать все данные на новом ус… (читать ещё)

Почему не приходят от вас письма на мэйл ру? Что делать в этом случае и возможно ли разблокировать эккаунт оперативно, чтобы я мог синхронизировать все данные на новом устройстве? Возможно ли поменять "вручную" адрес почты, если ваши письма не доходят на старую? или подтвердить по номеру телефона например?

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by ValdisPeters 1 год назад

Last reply by WestEnd 1 год назад

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tell me how to change back the setting we changed yesterday

had problems with script warning and the games were running very slow and would freeze. you had change a setting that help but it will not stay on other pages on the same… (читать ещё)

had problems with script warning and the games were running very slow and would freeze. you had change a setting that help but it will not stay on other pages on the same site

Asked by frostyos2 1 год назад

Last reply by FredMcD 1 год назад

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uploaded Youtube video will not play on browser.

I've started making some promotional videos for my website recently and me not being the sharpest tool in the shed when it comes to computer tech, I ask a lot of question… (читать ещё)

I've started making some promotional videos for my website recently and me not being the sharpest tool in the shed when it comes to computer tech, I ask a lot of questions first before I plunge in.

Now the problem I have here is as seen with some other questions that my browser does not support any of the video formats etc etc, giving me an html 5 error.

My software is Camtasia Studio 8, the exact same as one of my friends use, I had to ask him what format do I use for uploading to Youtube, he said to leave it as the default which was MP4 720p, which I did. After uploading was complete on youtube I got the error message; totally bizarre really because I can see videos he has made quite well, with the same settings. Generally I can see 99% of videos on youtube. (although I cannot see any at all on Dailymotion, but that isn't an issue)

My Browser is Firefox 52.9.0, my operating system is Windows XP.

Asked by Melanie86 1 год назад

Last reply by cor-el 1 год назад

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search.gmx.com has overidden my Firefox for Windows XP pro

Firefox has served me faithfully for years but this week another uninvited program has over-ridden and blocked access to, Firefox. The culprit seems to be search.gmx.com … (читать ещё)

Firefox has served me faithfully for years but this week another uninvited program has over-ridden and blocked access to, Firefox. The culprit seems to be search.gmx.com

When I first spotted it, I attempted to uninstall it with CCleaner and all reference to it seemed to have disappeared but it still comes up when I try to open Firefox.

A web search (using another computer) has failed to provide an answer to getting rid of this program that I am capable of following.

Any help will be appreciated but I am not well versed in the technicalities which may be involved in getting rid of this for good. Thank you. Rick.

Asked by RickfromNZ 1 год назад

Last reply by FredMcD 1 год назад

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Firefox crashes and is extremely slow

For many months now, I think since ESR 52.0 update, Firefox is extremely slow. For example, when reading a wikipedia page it takes up to 2 minutes to get the scroll funct… (читать ещё)

For many months now, I think since ESR 52.0 update, Firefox is extremely slow. For example, when reading a wikipedia page it takes up to 2 minutes to get the scroll function to respond and move down the page a few lines. Process explorer shows an extremely large number of page faults >7,000, FF gets increasingly slower when I use it more than 10-15 minutes a day and crashes almost every time I close and restart. The crasing threads are all file access operations. From what I observe, there is a similarity to an issue I had 40 years ago when I wrote a multivariance statistics program using matrix calculations. The first few drafts were slow, taking more than 2 days to complete the calculation on a small test database. After careful analysis of the compiler and runtime system, I was able to find the appropriate order for the FOR-NEXT loops such that I minimized the number of disk accesses. The program then finished the calculation on the test database in less than 2 hours. It seems that something similar has occurred in recent revisions of Firefox. I think someone needs to examine the methods for allocating and using computer memory vs. disk memory being used by programmers.

Asked by David 2 года назад

Last reply by FredMcD 2 года назад

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Firefox won't install

Had trouble with FF.Had to uninstall via Task manager.When i tried a new version it sould not install -told me to restart "To complete previous uninstall of FF" -but when… (читать ещё)

Had trouble with FF.Had to uninstall via Task manager.When i tried a new version it sould not install -told me to restart "To complete previous uninstall of FF" -but when rebooted no sign of any version. i really like FF and all my favourites and bookmarks are already here in my profile. Any help appreciated. Brian

Asked by BCAstell 2 года назад

Last reply by cor-el 2 года назад

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where the #@%!# are my tabs?

1) Kept getting bugged to "update FF ASAP" ... so I did (to 52.6.0 ESR) 2) After Update installed, some freaky popup "...choose either Safe mode or Refresh" 3) Chose "… (читать ещё)

1) Kept getting bugged to "update FF ASAP" ... so I did (to 52.6.0 ESR) 2) After Update installed, some freaky popup "...choose either Safe mode or Refresh" 3) Chose "Refresh" & re-started FF (yet again!) 4) Now I have NO CLUE about the 14 Tabs that existed & were perfectly accessible BEFORE all of the above. 5) RESTORE window shows NO TABS whatsoever (although it suggests I "Click on one..." that I may think is problematic) 6) HISTORY has those 14 tabs/URL's BURIED SOMEWHERE among the hundreds of other URL's I've since visited & closed

                                      ###  MY QUESTIONS  ###

7) HOW can I now reconstruct those 14 Tabs now Disappeared? 8) WHY am I feeling like a complete IDIOT for having done the "right thing" and Updated FF on my computer?????

Any Helpful and Relevant suggestions, anyone?

Asked by jerswing 2 года назад

Last reply by cor-el 2 года назад

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How do I get my fonts back like they were on windows xp?

How do I get my fonts back like they were? I started pc in safe mode and since then the fonts are blurry and the size is too small. When I go to custom settings it say… (читать ещё)

How do I get my fonts back like they were? I started pc in safe mode and since then the fonts are blurry and the size is too small. When I go to custom settings it says cd rom is needed. I don't have a cd rom. It also has copy files from ....I think it says c1386. So blurred I can barley see it. Any help would be very appreciated.

Asked by vickieec 2 года назад

Last reply by user633449 2 года назад

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Very slow loading e.g. Google. Refresh works but only for a day or two

Have two Dell desktop computers with same amount of memory. Both running Windows XP Pro and same version of Firefox. Both have the same Firefox options set up. Both are … (читать ещё)

Have two Dell desktop computers with same amount of memory. Both running Windows XP Pro and same version of Firefox. Both have the same Firefox options set up. Both are on the same network connected by LAN. One computer started being incredibly slow to open Google home page. Refreshing Firefox always gets it back to normal but after a day - or two at the most - it goes very slow again. Opening any website takes between 30 and 60 seconds. This delay repeats if the browser is closed. When the browser is open, moving between websites - or opening different websites in a new tab, they load quickly. Have tried with and without private browsing - makes no difference. The only thing I've changed on the computer giving problems is to add a gigabit network card. Disabling it and uninstalling it made no difference. Adobe flash needs updating today but was up to date during this problem. Can't think what else to try.

Asked by Mike122 2 года назад

Last reply by Shadow110 2 года назад

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When firefox updates, it changes my settings.

Our large organization uses material played by Shockwave Flash on its website to send material to everyone. Every time Firefox updates, it changes the setting back to "As… (читать ещё)

Our large organization uses material played by Shockwave Flash on its website to send material to everyone.

Every time Firefox updates, it changes the setting back to "Ask to Activate". But it never actually asks when the page opens. The button to play the material acts as thought the recording in it is empty. But it works on any machine set to "Always Activate"

Then the manager gets mad, because he has to send a computer tech around to everyone's computer to change the settings from "Ask to Activate" to "Always Activate". A few of us know what to do, but the rest have to wait for the tech.

Don't change the settings when updating! We have it set the way we need it. Leave it alone.

The computer I am using now is not one of the affected computers.

Asked by MidiMagic 2 года назад

Last reply by cor-el 2 года назад

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Firefox using 90%+ CPU when browsing

For the last couple of weeks (possibly since Firefox 52.4.0 was released) the CPU usage has been 90-99% when browsing. Sometimes when I open another tab I get a second ve… (читать ещё)

For the last couple of weeks (possibly since Firefox 52.4.0 was released) the CPU usage has been 90-99% when browsing. Sometimes when I open another tab I get a second version of Firefox showing in processes in task manager. I have had the high CPU usage before but it went away. I'm using Windows XP service pack 3. I did read about Firefox stopping plug-ins from v52 - I still have the following plug-ins: OpenH264 video codec Shockwave Flash 27.0 Adobe Acrobat 11.0.8 (showing as 'vulnerable and should be updated') Microsoft DRM (2 of these - Netscape plugin and network object) canon image gateway mycamera plug-in windows media player plug-in dynamic link library windows presentation foundation for mozilla. I'm not sure what most of these do or if they're needed! I'm using Sky Broadband speed approx 7mb which is what it's always been. Also Panda free anti-virus. Any ideas gratefully received as this is driving us mad!

Asked by dave61 2 года назад

Last reply by SyncroScales 2 года назад

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Youtube video page shows only black rectangle ot blank

Hello. I looked through the forum but nun helped. I can search on Youtube, but when I click to watch video page loaded either only Youtube caption, with search box, and n… (читать ещё)

Hello. I looked through the forum but nun helped. I can search on Youtube, but when I click to watch video page loaded either only Youtube caption, with search box, and nothing more, or just black rectangular. I just now installed latest Firefox updated, disabled all extension. In Safe mode I got black rectangular with message "your browser does not currently recognize any of the video formats available".

Asked by UserNaeme 2 года назад

Last reply by Tim 2 года назад

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Firefox crashes

Hi, I had to uninstall firefox ( I believe I had version 49 at the time) due to crashes and hanging, I could not successfully install any version without it crashing on i… (читать ещё)

Hi, I had to uninstall firefox ( I believe I had version 49 at the time) due to crashes and hanging, I could not successfully install any version without it crashing on initial launch, I was only able to install version 22.0 but can not update without it crashing again. I hope you can help me, thank you Here is the report from those crashes

AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file

c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.

cpp, line 3474 AvailablePageFile: 3670659072 AvailablePhysicalMemory: 1466929152 AvailableVirtualMemory: 1870323712 BlockedDllList: BreakpadReserveAddress: 404553728 BreakpadReserveSize: 67108864 BuildID: 20170802111520 CPUMicrocodeVersion: 0x18 CrashTime: 1506568926 Email: InstallTime: 1506568926 MozCrashReason: MOZ_CRASH() Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file

c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.

cpp, line 3474) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 StartupCrash: 1 StartupTime: 1506568926 SystemMemoryUsePercentage: 31 Throttleable: 1 TotalPageFile: 4136341504 TotalPhysicalMemory: 2146672640 TotalVirtualMemory: 2147352576 URL: UptimeTS: 37.2073399 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.3.0

This report also contains technical information about the state of the application when it

crashed.

Asked by Mozombie 2 года назад

Last reply by jscher2000 2 года назад

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For over 24 hours I've been unable to load Firefox, even after I atempted to load the latest version to my Windows XP-equipped computer tower. HELP!!!!!!!!!!!!!

Firstly, I wish I would have been directed firstly to this composition box and not have to go through the unhelpful one-sentence route and rigamarole that brought me here… (читать ещё)

Firstly, I wish I would have been directed firstly to this composition box and not have to go through the unhelpful one-sentence route and rigamarole that brought me here.

Anyway, for over 24 hours now I've been unable to bring up Firefox onto my Windows XP-equipped computer, instead always receiving your Crash Reporter's notice that there was a problem, which also occurred when I went to the Mozilla homepage and tried downloading the latest version of Firefox after having sen the notice that I didn't have-and apparently still don't have-its latest iteration. This is especially urgent since I use your browser to access Facebook, where I've business correspondence to answer.

Furthermore, it was none too fun to wade through the several toll-free telephone numbers I found supposedly offering Mozilla technical support and running into nothing but dead ends and/or L O N G wait times by calling each. Perhaps you could do something to police that?

Since I'm here, I'm also curious as how to 1)transfer my Firefox bookmarks/favorites file to the Pale Moon browser, and 2)transfer that same file to a newly-refurbished Windows 10-equipped computer tower.

I look forward to and thank you for your prompt, helpful reply.


Most Sincerely,

Mr. Jamie Lee Rake

Asked by JLRake 2 года назад

Last reply by FredMcD 2 года назад

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I can't play any videos in Firefox.

I have Windows XP and Firefox 52. Starting yesterday, I was no longer able to play videos in Youtube with either Flash or HTML5. Today I found out I can't play videos in … (читать ещё)

I have Windows XP and Firefox 52. Starting yesterday, I was no longer able to play videos in Youtube with either Flash or HTML5. Today I found out I can't play videos in Vimeo or Dailymotion either. How do I fix this?

Asked by JSm5th 2 года назад

Last reply by cor-el 2 года назад

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Text rendering sometimes fuzzy, keyframes the culprit.

I submitted a complaint on fuzzy text quite some time ago suspecting keyframes on a webpage was conflicting with text rendering & have finally confirmed that is the c… (читать ещё)

I submitted a complaint on fuzzy text quite some time ago suspecting keyframes on a webpage was conflicting with text rendering & have finally confirmed that is the case.

I use alot of dropdown menus & text inside the menus will go fuzzy during any keyframe spinning events but clear up when spinning stops however that's not the case if there's a 3d transform coded in the keyframes css & a dropdown sitting right over top of a keyframe coded with transform in it will permanently deform any dropdown text regardless if it's spinning or not & z-index prioritizing has no effect clearing up text either.

I ended up eliminating the 3d transform from my keyframe codes with no noticeable degradation of the keyframe effects & now have clear text on dropdowns as soon as any spinning keyframes end their events.

Thought you guys at Firefox would find this info useful in trying to come up with text rendering immune to keyframe conflicts that don't exist in any other browser I've seen.

Asked by bobxzx 2 года назад

Last reply by bygabyga 2 года назад

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Firefox crashes

What makes Firefox Crashes Constantly even when it's default browser and it's on it's latest version(sometimes, it makes whole system crashes) bp-3a034f57-08ec-4b29-bf4a-… (читать ещё)

What makes Firefox Crashes Constantly even when it's default browser and it's on it's latest version(sometimes, it makes whole system crashes)

bp-3a034f57-08ec-4b29-bf4a-b33872170104	  

bp-ee2587b9-36bf-4249-bc2d-d55312170113 bp-9c9b85f1-2dff-49d6-89f2-655a72170104 bp-49e2b5d6-38ec-46da-aa94-934022161231 bp-d61b7e9a-94d6-4625-96bc-aa9cc2161229 bp-21c95052-8d40-4d27-abe1-cae432161225 bp-b86fdb57-d2f6-4fce-bccd-a8f292161128 bp-505611a6-2211-4ae5-9144-33df82161112 bp-d219ba82-5922-4f69-8f17-9b1072161108 bp-841d50e4-efb7-4fc3-b0ab-9154d2161106 bp-0fd237bb-0d7a-481e-a245-3b0c32161105 bp-aecfdcc3-819c-4378-a559-a4bbe2161104 bp-aedd1eb5-ee4c-4ae6-b9b1-3b1aa2161026 bp-1bfba053-7f7a-4d6a-bb25-c80372161023 10/23/2016 10:57 PM bp-172606ab-116b-46b5-8a8e-466952161021 10/22/2016 6:19 AM bp-b6163a41-9c5b-41ac-9d03-434522161021 10/21/2016 10:23 PM bp-2b98f39b-0b69-45a0-b5d6-2cd802161020 10/20/2016 10:11 AM bp-aa7a56b6-7bbc-4b68-ab1c-a733a2161018 10/18/2016 7:43 AM bp-b550d457-595c-44ac-aab4-579a82161015 10/15/2016 10:50 PM bp-ed467ef1-4a9f-42af-b808-1997a2161008 10/9/2016 5:03 AM bp-52ca1b0f-d212-4f47-a5b4-ba4a32161008 10/9/2016 5:02 AM bp-983c34b3-8a68-4392-859b-697122161008 10/9/2016 12:39 AM bp-d2a24c82-c755-4d95-b86f-b5b762161004 10/4/2016 10:04 AM bp-3f9a9540-54e3-4753-85f9-dda9e2160930 10/1/2016 5:03 AM bp-51927037-a1e1-49f2-91ff-bca142160930 9/30/2016 7:36 AM bp-4ce9ba7f-bef1-4432-817d-1f82c2160927 9/27/2016 10:27 AM bp-0e3a05c2-1ba8-4557-b528-870f72160927 9/27/2016 10:26 AM bp-91bdc9a7-9b5a-4c71-88d5-bbd602160926 9/26/2016 8:58 AM bp-40bdcc76-c78f-49e9-9e0c-02a3d2160917 9/17/2016 12:55 PM bp-cc67d19a-52b0-479b-8f44-ac4052160917 9/17/2016 12:55 PM bp-7881e5eb-2b42-4ab7-8263-a51a42160912 9/13/2016 6:24 AM bp-89dfa725-a097-4e77-8cf4-230f52160912 9/12/2016 8:08 AM bp-42a5bb62-0bd0-452b-8774-4bb1a2160908 9/8/2016 11:10 AM bp-18f79f5c-271e-4e07-95f5-1a46f2160908 9/8/2016 11:03 AM bp-7011b0ed-9ee5-4a7a-8a3e-22be42160906 9/6/2016 10:53 AM bp-e9a1908d-c402-463f-867a-10a1b2160903 9/4/2016 12:08 AM bp-a2d1a41c-b810-40d6-93e3-7cabf2160903 9/3/2016 10:13 PM bp-9d35faf5-cdd7-4974-814a-f78b12160901 9/2/2016 12:33 AM bp-e5c7d634-7fb2-481f-8981-3229f2160901 9/1/2016 9:02 AM 3673e1db-baa5-4192-8431-79e560803f47 8/29/2016 10:51 AM bp-93c721a8-f507-48c4-9607-c4e812160827 8/28/2016 6:00 AM bp-d875560c-c5b1-47e6-8dac-c3bdb2160827 8/28/2016 5:59 AM bp-d706e0b9-125c-4ce1-bb44-b3b4c2160823 8/23/2016 10:38 AM bp-88e5a4e9-f806-4481-a6a0-25a182160806 8/6/2016 12:30 PM bp-0a038f48-c1fd-4cec-8a7f-114df2160803 8/4/2016 6:07 AM bp-e6bf95ee-2480-44c6-a1dd-6ab4b2160801 8/1/2016 12:03 PM bp-41afc50f-4a32-4b44-aaf4-020f12160801 8/1/2016 10:59 AM bp-cdd93680-c656-4a92-9459-f7be62160703 7/3/2016 6:06 PM bp-f8d94a3f-fe43-4135-8191-a23ed2160701 7/1/2016 7:19 PM bp-e00842a1-bf51-40e1-8736-e12972160630 7/1/2016 5:17 AM bp-32f8cb4d-6998-4b89-a096-e60752160624 6/24/2016 7:10 PM bp-cf1d95b4-6024-4cd2-905a-8640b2160620 6/21/2016 3:44 AM bp-92202fe6-4799-42fc-a64d-04fcf2160601 6/1/2016 1:51 PM 844a1a56-3b73-4d03-ae1a-65bf263fb1cf 4/27/2016 2:24 AM 330bf37d-f672-4bbb-82f2-b2b68a3b2df1 4/16/2016 2:07 PM 08204c30-bb43-4edb-93c5-60ddeaafbe38 12/9/2015 11:24 AM 90ebf5fd-e59d-4728-931a-7d4c53765b03 12/4/2015 8:00 AM 7800944c-45b5-4539-9372-8c12c3c2485f 12/2/2015 11:42 AM 3c11f11e-6165-429c-add6-5e03fb030f98 11/28/2015 8:35 AM f1bf7e41-99ca-49ae-8780-1d9f062bea74 11/20/2015 7:56 AM 3c5c033c-892e-4e4e-88ae-599275dbe1ed 11/18/2015 8:14 AM 06192fb3-6f58-4c7e-8e05-507a88dc1573 11/11/2015 9:17 AM 989f564e-7b19-4e46-bbe8-cdb21baa21c1 11/4/2015 9:00 AM eb69ee2d-0a4e-46ec-9952-e70245a5295b 10/29/2015 9:37 AM 4da6b061-c2ea-4ff0-a562-8a3b749af1eb 10/20/2015 9:17 AM f13ec4db-6728-4a5d-b2e3-54cbe7d3c291 9/15/2015 7:59 AM 3fdb19f3-da2b-444c-8d97-8ce65c7138f0 9/14/2015 6:55 AM 05ff3ffe-66b3-4967-b8ea-1af9d68953ca 9/13/2015 8:36 AM c826be86-a6df-4807-9874-782f8aa48ceb 8/27/2015 5:08 AM 0a961974-ca3e-42cc-a130-be044b7aac9c 8/22/2015 9:59 AM f8762f1a-48e4-4e8b-8d92-ecc3838c35f8 7/13/2015 3:46 PM a3e883d7-ae73-484b-bcd5-dc2ece1d504b bp-7c872274-1669-4fdf-adb4-ab0232170124 bp-653cb3d1-571e-4b26-8746-864002170130 bp-1de92f05-b06d-4f6c-93b8-832292170201

Asked by Masonicon 3 года назад

Last reply by FredMcD 3 года назад

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how do I rollback FireFox to a previous version?

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading… (читать ещё)

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading or replying to emails. Sometimes I'm lucky to finish typing a sentence before a blue screen crash occurs. I've turned off the automatic updates (opting for the "prompt me when updates are available" option. That won't fix the blue screen crashes though. I need to roll Firefox to the previous version to 51.0.1. BTW, I've checked my hard drive with Norton Utilities checkdisk which found and corrected several disk errors. I also de-fragmented my boot drive which was 34% fragmented (obviously I hadn't defragged it in a really long time!). Unfortunately the blue screen message takes up the full screen and flashes past so quickly I don't have time to read it before it vanishes and my system reboots. Since this only occurs while I'm using Firefox, and only started with 51.0.1 the problem almost certainly is being caused by this latest version of Firefox. My guess is that it contains "stuff" in it that isn't compatible with the version of Windows I am using which is why I need to roll back to the previous version.

Asked by Scott Miller 3 года назад

Last reply by FredMcD 3 года назад