Отображение вопросов с тегом: Показать все вопросы
  • Архивировано

can't sign in to my account

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my… (читать ещё)

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

Задан notslow 5 лет назад

Последний ответ от FredMcD 5 лет назад

  • Архивировано

2FA recovery codes not working.

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do no… (читать ещё)

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

Задан positivepl 2 года назад

Последний ответ от cor-el 2 года назад

  • Архивировано

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (читать ещё)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Задан mr aak 3 года назад

Последний ответ от guigs 3 года назад

  • Архивировано

How do I find out if my fire fox account has been suspended becase i'v tryed for a month on four different diviced to login and I can not.

I am unable to login to Firefox sync on my Galaxy S8 phone, AT&T tablet, or ether of my two PC. I know what the password should be but it just will not work. I have t… (читать ещё)

I am unable to login to Firefox sync on my Galaxy S8 phone, AT&T tablet, or ether of my two PC. I know what the password should be but it just will not work. I have tried to use the password reset but I have never receive any emails in my Yahoo account. I have checked this on all of my four devices. I have checked the spam, trash, all of my folders that my filter feed. I have tried to setup a new sync account with my email address to make sure an account still exists and the system tells me that that email address is already in use. I thought it might be because my Ubuntu 16.04 system stopped allowing me to update anything so I reformatted my drive and installed Lubuntu 18.04 I have read as many postings as I can find to resolve this to no avail. How can I get help to fix this?

Задан David 3 года назад

Последний ответ от Shadow110 3 года назад

  • Архивировано

Keep checking my email for your link to reset password, NOTHING RECEIVED! Mozilla states "Confirmation email sent successfully".

I have checked for the last 12 hours in my email folder, junk folder. Not one communication received on 8/1/17 from Mozilla. How do you expect customers to access your … (читать ещё)

I have checked for the last 12 hours in my email folder, junk folder. Not one communication received on 8/1/17 from Mozilla. How do you expect customers to access your company by not acknowledging my requests. Don't state 'sent successfully' messages, when this is not the case.

Задан MaryAnne4JC 4 года назад

Последний ответ от the-edmeister 4 года назад

  • Архивировано

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (читать ещё)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Задан Титан 2 1 год назад

Последний ответ от Kiki 1 год назад

  • Архивировано

Sync email confirmation disappearing

For the last few days I have gotten the yellow icon to verify my account. I then click on Resend Verification, which it then says that a verification link is on its way. … (читать ещё)

For the last few days I have gotten the yellow icon to verify my account. I then click on Resend Verification, which it then says that a verification link is on its way.

However, when I got to my Outlook (on Firefox) and click on the link, it disappears.

I have tried this several times and even checked the email verification that was sent on my iPhone and it is not even showing. Its not in my deleted folder or anything.

First off, I want to ensure my account is verified on this computer but I also want to fix this bug for future issues.

Please advise

Задан danwise1856 2 года назад

Последний ответ от FredMcD 2 года назад

  • Архивировано

can't sign and not recieving email confirmations after multiple tries..

got a new computer, use only firefox for browser as with previous computer..my username and password don't work and after 4 tries to get a confirmation email none have ar… (читать ещё)

got a new computer, use only firefox for browser as with previous computer..my username and password don't work and after 4 tries to get a confirmation email none have arrived...along with this, my firefox keeps hanging up and get message "plug in container for Firefox has stopped working or firefox not responding...I am not an experienced computer person (average skills) but can't seem to get anything to fix these issues

Задан HISGRACE 6 лет назад

Последний ответ от FredMcD 6 лет назад

  • Архивировано

How can I corret my real account?

Wrote wrong my account name. I already tried to delete the wrong account but it reinstall with the wrong name again., and again and again. How can I corret my real accoun… (читать ещё)

Wrote wrong my account name. I already tried to delete the wrong account but it reinstall with the wrong name again., and again and again. How can I corret my real account?

Задан mirnaomedin 3 года назад

Последний ответ от cor-el 3 года назад

  • Архивировано

Подтверждение по электронной почте, поэтому мы заблокировали аккаунт для защиты ваших данных Firefox.

Полчаса назад я спокойно вошел. Но потом при повторной попытке словил это сообщение. Почта рабочая так как письмо от вашей службы поддержки пришло.

Задан brutalbigman 3 года назад

Последний ответ от Shadow110 3 года назад

  • Архивировано

can't log in you said sent me an email nver got on any device

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps gi… (читать ещё)

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps giving me the runaround. claims my password was not correct. your site claims to have sent an email password reset to my email.. have not received on any device.. spam or otherwise.

Задан michaelleecarter 2 года назад

Последний ответ от FredMcD 2 года назад

  • Архивировано

Firefox keeps sending "New sign-in to Firefox" emails,but fails to start syncing.

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign… (читать ещё)

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign in again.

The menu-window always just shows "Reconnect to sync..." After clicking it, it opens: about:preferences#sync There is "Sign in to continue". I sign in with the correct user+pass, it sends Email "New sign-in to Firefox", and goes to about:preferences#sync There again it asks "Please sign in to reconnect user@email" and it shows a pop-up window "Sync, enabled, Firefox will begin syncing momentarily."

... and that continues over and over again, email-box is getting new "New sign-in to Firefox" every time and it annoyingly refuse to start to sync.

The syncing with that firefox-account works with Android phone and Android-tablet, but not with Firefox v50.1.0 in Fedora Linux.

No proxies are in use. No NoScript-extension. uMatrix extensions has "enable everyting from *".


No proxies are in use.

Задан zimon 4 года назад

Последний ответ от Kazenoryu 3 года назад

Please remove, delete and deactivate account

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me? It says that it needs a verification code and my Email i… (читать ещё)

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me?

It says that it needs a verification code and my Email is no longer accessible. Can someone please delete and deactivate the account for me please?

Here are some images for proof

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Задан LeoBeyene 4 месяца назад

Последний ответ от ·´¯`·...¸>-)))º> ~dbben 4 месяца назад

  • Архивировано

I cannot download attachments in my Yahoo email. I have tried to sign in to Firefox help to reset my support password but it has not sent me any link in 3 tries

Firefox is my default browser and I cannot download any attachments in my Yahoo email. I tries to sign into my Firefox account but it would not accept my password. I trie… (читать ещё)

Firefox is my default browser and I cannot download any attachments in my Yahoo email. I tries to sign into my Firefox account but it would not accept my password. I tried 3 times to do a password reset but I never received a reply to my email address. My email address is: ************@yahoo.co.uk. I had followed the Firefox help suggestions to fix my problem of being unable to open attachments of any format in my yahoo mail and cleared all of the Firefox Cache and Cookies. A blue folder appeared on my MacBook Pro laptop called "Old Firefox Data". Since this did not fix my inability to open any attachments in my Yahoo Mail (New Mail and not Classic or Yahoo Pro), I need help on what I should do. How do I return to my Old Firefox Data and Settings, fix my problem of being unable to open up attachments in my Yahoo Email and fix the problem of Firefox not accepting my account password or not sending me a link to do this? I do not know how to proceed and it appears that many of my settings are changed or gone. Even my default opening page of: https://uk.yahoo.com/ has gone. What do I do to resolve all of these issues. Many thanks, drrjm.

Задан drrjm 3 года назад

Последний ответ от FredMcD 3 года назад

  • Архивировано

followed directions to make a xxxxxxx@xxxxx.xxx primary account but no option to "make primary email"

THE FOLLOWING DID NOT WORK BECAUSE NO FX MENU APPEARED Change primary email address on Firefox Accounts Firefox Accounts now lets you change your primary email address. T… (читать ещё)

THE FOLLOWING DID NOT WORK BECAUSE NO FX MENU APPEARED

Change primary email address on Firefox Accounts

Firefox Accounts now lets you change your primary email address. The feature is still under development and is not available by default, but you can follow these steps to enable early access.

   Open Firefox and make sure you are signed into Sync (click the menu button new fx menu and look for your email address instead of "Sign in to Sync").
   Go to https://accounts.firefox.com/settings?canChangeEmail=true. Visiting this special URL will make the feature visible.
   Under Secondary email, add another email address and click the Add button.
   Follow the instructions in your verification email to confirm your second email address.
   The Make primary button will now show up under Secondary email. Click the button to change this to your primary email address.
   make primary

Задан AFAVRE 3 года назад

Последний ответ от cor-el 3 года назад

  • Архивировано

I typed 0 when asked my age. I am well over any age limit, but now I cannot create an account. Please help.

I'm not sure how to go back and try that bit again. I don't really want to have to talk about my age with firefox, but trust me, I'm old enough.

Задан Indianaobrien 3 года назад

Последний ответ от ashamerff 3 года назад