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I cannot find where to delete the browsing history? If I go to the privacy and security section of the settings, there is a delete cookies and cache but no history

I work at a school with 25 Lenovo Mirage VR S3 headsets. We have been using Firefox reality to watch YouTube videos by using the http://youtube.com site rather than http://m.youtube.com with no trouble to watch 360 videos. The videos would play perfectly, although occasionally you would have to change it from 360 Stereo to 360 mode.

Recently, I updated the headsets to version 12.2 of the Firefox Reality App and Youtube will no longer play YouTube videos in 360 using the desktop site. You get a fully white screen with a small triangle with part of the video in it. The App will play videos in the mobile site, but they are distorted and stretched which was the same before installing the update. You only get part of the video using the mobile site.

Is there a way to revert to a previous version of Firefox Reality, or to resolve the problem?

STEPS TO SAVE MOZILLA VIDEO FILE DOWNLOADS

• download video file
• download "Play'a video player" on sidequest.com
• open Play'a & open the mozilla folder
• your video files should be there then you can "pin" the files

Hi all, hoping for some insight as to why the VPN won’t connect anymore on my device. When I turn it on, it instantly turns back off and doesn’t show any error or anything.

Mozilla VPN logs

====

[14.06.2021 19:17:08.778] (main - LogHandler) Log file: /var/mobile/Containers/Data/Application/23D6937B-F342-470E-90BF-F88F140CC0B9/Library/Application Support/mozillavpn.txt [14.06.2021 19:17:10.504] (main - CloseEventHandler) Remove item [14.06.2021 19:17:12.661] (main - CloseEventHandler) Remove item [14.06.2021 19:17:13.260] (main - MozillaVPN) VPN tunnel activation [14.06.2021 19:17:13.260] (main|controller - TaskControllerAction) TaskControllerAction created for activation [14.06.2021 19:17:13.261] (main - MozillaVPN) Scheduling task: TaskControllerAction [14.06.2021 19:17:13.261] (main - MozillaVPN) Tasks: 1 [14.06.2021 19:17:13.261] (main|controller - TaskControllerAction) TaskControllerAction run [14.06.2021 19:17:13.261] (controller - Controller) Activation 1 [14.06.2021 19:17:13.261] (controller - Controller) Setting state: 2 [14.06.2021 19:17:13.264] (main - MozillaVPN) Controller state changed [14.06.2021 19:17:13.265] (main - StatusIcon) Show notification [14.06.2021 19:17:13.268] (networking - ConnectionHealth) Connection state changed [14.06.2021 19:17:13.268] (networking - ConnectionHealth) ConnectionHealth deactivated [14.06.2021 19:17:13.268] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:13.268] (captiveportal - CaptivePortalDetection) Controller/Stability state changed [14.06.2021 19:17:13.268] (networking - ConnectionDataHolder) state changed [14.06.2021 19:17:13.268] (networking - ConnectionDataHolder) Resetting the data [14.06.2021 19:17:13.268] (networking - ConnectionDataHolder) Updating IP address [14.06.2021 19:17:13.268] (networking - ConnectionDataHolder) Skip Updating IP address, not connected [14.06.2021 19:17:13.268] (main - SystemTrayHandler) Update context menu [14.06.2021 19:17:13.278] (main - NotificationHandler) Show notification [14.06.2021 19:17:13.278] (main|controller - TaskControllerAction) stateChanged received by to be ignored [14.06.2021 19:17:13.278] (networking - ConnectionCheck) Stopping a connection check [14.06.2021 19:17:13.278] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:13.278] (controller - Controller) Activation internal [14.06.2021 19:17:13.278] (controller - Controller) Computing the allowed ip addresses [14.06.2021 19:17:13.279] (controller - Controller) Catch all IPv4 [14.06.2021 19:17:13.279] (controller - Controller) Catch all IPv6 [14.06.2021 19:17:13.279] (ios|controller - IOSController) IOSController activating fr4-wireguard [14.06.2021 19:17:13.279] (ios - IOSSGlue) Swift log - tag: APP msg: Connecting [14.06.2021 19:17:13.297] (ios - IOSSGlue) Swift log - tag: APP msg: Saving the tunnel succeeded [14.06.2021 19:17:13.297] (ios - IOSSGlue) Swift log - tag: APP msg: Loading the tunnel succeeded [14.06.2021 19:17:13.304] (ios - IOSSGlue) Swift log - tag: APP msg: STATE CHANGED: connecting [14.06.2021 19:17:14.329] (controller - TimerController) TimerController - Timeout: 1 [14.06.2021 19:17:14.714] (main - CloseEventHandler) Add stack view [14.06.2021 19:17:16.441] (main - MozillaVPN) Task completed [14.06.2021 19:17:16.441] (main - MozillaVPN) Tasks: 0 [14.06.2021 19:17:18.169] (main - MozillaVPN) View log requested [14.06.2021 19:17:18.177] (main - CloseEventHandler) Add view [14.06.2021 19:17:18.177] (main - MozillaVPN) Retrieve logs [14.06.2021 19:17:18.178] (main - LogHandler) Log file: /var/mobile/Containers/Data/Application/23D6937B-F342-470E-90BF-F88F140CC0B9/Library/Application Support/mozillavpn.txt [14.06.2021 19:17:18.179] (main - MozillaVPN) Logs from the backend service received [14.06.2021 19:17:18.434] (ios - IOSSGlue) Swift log - tag: APP msg: STATE CHANGED: disconnecting [14.06.2021 19:17:18.756] (ios - IOSSGlue) Swift log - tag: APP msg: STATE CHANGED: disconnected [14.06.2021 19:17:18.757] (ios|controller - IOSController) State changed: 0 [14.06.2021 19:17:18.757] (controller - TimerController) TimerController - Operation completed: 1 0 [14.06.2021 19:17:18.757] (controller - Controller) Disconnected from state: 2 [14.06.2021 19:17:18.757] (networking - ConnectionCheck) Stopping a connection check [14.06.2021 19:17:18.757] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:18.757] (controller - Controller) Setting state: 5 [14.06.2021 19:17:18.761] (main - MozillaVPN) Controller state changed [14.06.2021 19:17:18.761] (main - StatusIcon) Show notification [14.06.2021 19:17:18.764] (networking - ConnectionHealth) Connection state changed [14.06.2021 19:17:18.764] (networking - ConnectionHealth) ConnectionHealth deactivated [14.06.2021 19:17:18.764] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:18.764] (captiveportal - CaptivePortalDetection) Controller/Stability state changed [14.06.2021 19:17:18.765] (networking - ConnectionDataHolder) state changed [14.06.2021 19:17:18.765] (networking - ConnectionDataHolder) Resetting the data [14.06.2021 19:17:18.765] (networking - ConnectionDataHolder) Updating IP address [14.06.2021 19:17:18.765] (networking - ConnectionDataHolder) Skip Updating IP address, not connected [14.06.2021 19:17:18.765] (main - SystemTrayHandler) Update context menu [14.06.2021 19:17:18.775] (main - NotificationHandler) Show notification [14.06.2021 19:17:20.351] (controller - Controller) Disconnected from state: 5 [14.06.2021 19:17:20.351] (networking - ConnectionCheck) Stopping a connection check [14.06.2021 19:17:20.352] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:20.352] (controller - Controller) Setting state: 1 [14.06.2021 19:17:20.354] (main - MozillaVPN) Controller state changed [14.06.2021 19:17:20.354] (main - StatusIcon) Show notification [14.06.2021 19:17:20.357] (networking - ConnectionHealth) Connection state changed [14.06.2021 19:17:20.357] (networking - ConnectionHealth) ConnectionHealth deactivated [14.06.2021 19:17:20.358] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:20.358] (captiveportal - CaptivePortalDetection) Controller/Stability state changed [14.06.2021 19:17:20.358] (networking - ConnectionDataHolder) state changed [14.06.2021 19:17:20.358] (networking - ConnectionDataHolder) Resetting the data [14.06.2021 19:17:20.358] (networking - ConnectionDataHolder) Updating IP address [14.06.2021 19:17:20.358] (networking - ConnectionDataHolder) Skip Updating IP address, not connected [14.06.2021 19:17:20.358] (main - SystemTrayHandler) Update context menu [14.06.2021 19:17:20.370] (main - NotificationHandler) Show notification [14.06.2021 19:17:34.901] (main - CloseEventHandler) Remove item [14.06.2021 19:17:36.508] (main - MozillaVPN) Opening link: 2 [14.06.2021 19:17:36.544] (networking - ConnectionHealth) Pausing connection for Suspension [14.06.2021 19:17:36.544] (networking - ConnectionHealth) ConnectionHealth deactivated [14.06.2021 19:17:36.544] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:37.330] (networking - ConnectionHealth) Pausing connection for Suspension [14.06.2021 19:17:37.331] (networking - ConnectionHealth) ConnectionHealth deactivated [14.06.2021 19:17:37.331] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:38.300] (networking - ConnectionHealth) Pausing connection for Suspension [14.06.2021 19:17:38.300] (networking - ConnectionHealth) ConnectionHealth deactivated [14.06.2021 19:17:38.300] (networking - PingHelper) PingHelper deactivated [14.06.2021 19:17:38.629] (networking - ConnectionHealth) Resuming connection check from Suspension [14.06.2021 19:17:38.629] (networking - ConnectionHealth) ConnectionHealth activated [14.06.2021 19:17:39.252] (main - CloseEventHandler) Remove item [14.06.2021 19:17:40.315] (main - CloseEventHandler) Add stack view [14.06.2021 19:17:42.664] (main - MozillaVPN) View log requested [14.06.2021 19:17:42.672] (main - CloseEventHandler) Add view [14.06.2021 19:17:42.672] (main - MozillaVPN) Retrieve logs

Mozilla VPN backend logs

============

2021-06-14, 7:17:13 PM Eastern Daylight Time - App version: 2.3.0 (2.202105271231); Go backend version: 0.0.0 2021-06-14, 7:17:13 PM Eastern Daylight Time - Starting tunnel from the OS directly, rather than the app 2021-06-14, 7:17:13 PM Eastern Daylight Time - DNS64: mapped 193.32.126.66 to itself.

SETTINGS

devices -> <Sensitive> gleanEnabled -> true iapProducts -> org.mozilla.ios.FirefoxVPN.product.1_month_subscription installationTime -> 2021-06-10T20:36:17.144 languageCode -> en-CA nativeIOSDataMigrated -> true previousLanguageCode -> en-CA privateKey -> <Sensitive> publicKey -> Bfi5GcXpWSvVFzoWBtlo3vAsrTPB6dfQVE4tIsn23Hg= servers -> <Sensitive> systemLanguageCodeMigrated -> true telemetryPolicyShown -> true token -> <Sensitive>

DEVICE

Name -> Aidan’s iPhone ABI -> arm64-little_endian-lp64 OS -> ios OS Version -> 15.0 APP Version -> 2.3.0 Build ID -> 2.202105271231

Hello all.

My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually starting the service and I get a path not found error. Has anyone else seen this? Have a fix? I'm assuming Microsoft either broke something, or is actively preventing this from operating.

Hoping it will get ironed out before the full release of Windows 11 but thought I'd ask here in case anyone had more info on the issue.

Thank you

I just purchased , downloaded and installed the VPN. On the toolbar in FF, there is a little yellow icon which says Firefox Private Network is inactive. When I click it, it tells me to login to the VPN. I do so. It STILL says it is inactive. I keep trying help, etc, but nothing works.

My VPN interrupts the internet seconds after I connect. I do NOT understand the process of copying the VPN logs and pasting it into the tiket. Can you explain it better?

Other thing. When I intent to sign on on my account Do not allow me to enter. Last time they asking me for code sent to durani70... but never received. Then I found it was send to the email that I removed. What´s going on? But please the VPN is important to me. If I can solve the problem I will cancel it.

VPN suggested I update. I accepted the offer and it seemed to have updated. Now when I try to switch VPN on it just switches itself off again. I'm running 64 bit Windows 10 and Firefox is my designated browser.

Just loaded FirefoxPrivateNetworkVPN on 7/21/21 - When turned on, I loose Internet access. When turned off, the WiFi connection works normally. The error message in the VPN box is " !No Signal - Check Connection " Have been perusing the Mozilla VPN FAQ & Questions looking for a fix for 2 days without success. What next? HP i5 laptop running Win10 with Firefox 90.0.1 as default browser and McAfee antivirus. Thx!

Hi, I installed Mozilla VPN (basic version) on my iMac running Big Sur 11.5.2. When I went to try to "connect" with the VPN after it downloaded, it would not connect and I also could no longer connect to the internet via Firefox or Safari, even though my WiFi was actively connected (BTW - I also downloaded it to my iPhone and that's working fine.) I had to uninstall Mozilla VPN to get internet connectivity back. Is there a compatibility issue between Mozilla VPN and Big Sur? Or was it possibly a bad download?

Hello,

I'm currently creating a web-page in VR to be viewed on Pico Neo2 through Firefox Reality. I assume that the initial settings block sounds, because media autoplay is blocked. How can I enable autoplay in Firefox Reality browser.

Thank you! Best regards, Aiym Keribayeva

Just installed Mozilla VPN on MacBook Pro (M1 chip) and it froze, won't budge or uninstall ("the wheel" is not there), can't access internet on Firefox or other browser. What do I do to remove it and all its files so I can use Firefox, Safari, Google, or any other browser again?

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is installed, there is no change; it still does not stay on, and it still says "Update recommended." Any clues? Thanks! Michael

I'm running Linux Mint 19.1 (Ubuntu 18.04 base). I bought and installed Mozilla VPN. The application installs and runs, but when I try to turn the VPN on I get the message "Background service error". There is no other information, and the VPN remains off.

The help page says "On first connection, the VPN will ask for admin permissions to make changes to your computer’s network settings." This does not happen.

Help also says that for linux the application is only compiled for Ubuntu, but I run a lot of Ubuntu applications on Linux Mint, and the VPN application installs and runs.

How can I proceed?

According to this KB article and this Github Issue the 'App permission' feature should work on Linux but I can't find the option anywhere.

Running Ubuntu 20.04.1 LTS and Mozilla VPN 2.5.0 (2.202109111820)

I’ve the Movzilla VPN app and subscribed to the service. After I subscribed it prompted me to sign-in again and then prompted me to subscribe again. When I tap continue IOS shows a pop-up notifying me that I’m already subscribed. When I tap continue on the IOS pop-up I only get the option to subscribe again.

I’ve tried this on both my iPhone and iPad. I’m on the latest IOS level for both.

Any ideas for what’s going on and how I can fix it?

Thanks in advance.