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Mistake made, need to restore previous Firefox

Firefox was very slow, constantly showing colour wheel, so tried to use 'Restore Firefox', 'New profile' etc., must have done damage with result that now I have a new Fi… (читать ещё)

Firefox was very slow, constantly showing colour wheel, so tried to use 'Restore Firefox', 'New profile' etc., must have done damage with result that now I have a new Firefox page with no bookmarks, or links, and cannot see how to restore the old Firefox, to go back to what it was before I started messing about.

Asked by Introuble 4 года назад

Answered by FredMcD 4 года назад

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Reload of web page is not working properly

When I am trying to reload a web page ,Its shows that page is reloading but , Page's content does not change. Like If ,a webpage contain a Dropdown with three Option l… (читать ещё)

When I am trying to reload a web page ,Its shows that page is reloading but , Page's content does not change. Like If ,a webpage contain a Dropdown with three Option like 1.All 2. Account & 3.Administration.

We go to web page and select 2.Account option ,which is right, But Now if i press F5 then page will reload ,but in Mozilla browser Dropdown shows  option 2.Account is selected  and no action perferm.

But this is wrong , because if i reload this page ,then the dropdown selected value should be 1.All

Asked by askilltSupport 4 года назад

Last reply by FredMcD 4 года назад

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Home page comes up without search bar, what to do, please.

Home (house) icon has disappeared from search bar and Mozilla home page comes up blank without central search bar and Mozilla mission statement. What do I do to reset to … (читать ещё)

Home (house) icon has disappeared from search bar and Mozilla home page comes up blank without central search bar and Mozilla mission statement. What do I do to reset to default, please?

Asked by rodshe08 4 года назад

Answered by FredMcD 4 года назад

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I refreshed and an 'old firefox data' icon appeared. someone please help me restore my old profile.

I refreshed using windows xp and an "old firefox data" icon appeared. I lost absolutely all my useful information please help. call if you wish. No, call if you possibly … (читать ещё)

I refreshed using windows xp and an "old firefox data" icon appeared. I lost absolutely all my useful information please help. call if you wish. No, call if you possibly can. Removed by moderator for privacy

Asked by leroy2 4 года назад

Last reply by FredMcD 4 года назад

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How do i back up just the vistits history, bookmarks and passwords nothing else ?

I want to backup only the history, bookmarks and the passwords to clean install Firefox (due to some problems with browsing) i don't want to backup any cookies, cashes, o… (читать ещё)

I want to backup only the history, bookmarks and the passwords to clean install Firefox (due to some problems with browsing) i don't want to backup any cookies, cashes, or extensions

I'm sorry if this was the wrong category but wasn't sure where to post this :)

Asked by Mohamed.Mostafa 4 года назад

Last reply by cor-el 4 года назад

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bookmarks vannished after 42.0 auto update

As described in header. Auto update while watching film, crashed and then ran the updater during restart. MAC OSX El Capitain firefox 42.0 Have navigated to Library/appli… (читать ещё)

As described in header.

Auto update while watching film, crashed and then ran the updater during restart. MAC OSX El Capitain firefox 42.0

Have navigated to Library/application support/firefox/profiles/ /bookmarksbackup

presented with empty folder?

Any help appreciated.

Asked by Rols 4 года назад

Last reply by cor-el 4 года назад

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Have reset firefox and have no idea what to do as far as selecting/deleting/creating/renaming profile. Very computer illiterate need shit explained accordingly

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to… (читать ещё)

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to disable the full screen feature in the process. Without knowing what I did to cause that to happen I had no idea how to undo it, so I tried refreshing firefox thinking that might help. Now I am presented with a box that tells me to choose 1 of 2 default profiles, or I have the options to delete, rename, or create a profile. As noted, I know very little about computers and have no idea which choice to make, or for that matter why to make it. Clearly this is a pretty simple issue, but I am just worried about making things worse at this point. Thanks in advance for any assistance.

Asked by Iamwarthog 4 года назад

Answered by FredMcD 4 года назад

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How dare you install newest version of firefox in the way that i loose all my bookmarks, add ons and everything i have been saving/doing on previous version?

I did not approve any installations and it happened first firefox just crashed and after that i run it again and it crashed again and this time i see it has been reinstal… (читать ещё)

I did not approve any installations and it happened first firefox just crashed and after that i run it again and it crashed again and this time i see it has been reinstalled with loosing all i have been doing on firefox. What was this bullshit installation - it really pisses me off? Explain yourself? My configuration was that it would not install any updates - what is this invasion of privacy?

Asked by vissirkedaa 4 года назад

Last reply by FredMcD 4 года назад

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I reset Firefox to its default settings and now it cannot find files

For instance when I try to open my LastPass password managing software, it says it cannot find the file. I also now have an "Old Firefox Data" file on my desktop. Is it… (читать ещё)

For instance when I try to open my LastPass password managing software, it says it cannot find the file. I also now have an "Old Firefox Data" file on my desktop. Is it possible to restore Firefox ?

Asked by michel34 4 года назад

Answered by cor-el 4 года назад

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Please Help

after cleaning, all my bookmarks, disappeared I was able to find old ones from august 5, 2015, but I am missing hundreds of the most recent Also I can not add any new boo… (читать ещё)

after cleaning, all my bookmarks, disappeared I was able to find old ones from august 5, 2015, but I am missing hundreds of the most recent Also I can not add any new bookmarks

Asked by christineboll 4 года назад

Last reply by cor-el 4 года назад

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HELP no new password message ever arrives

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out w… (читать ещё)

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out why we are having such troubles, I got your "please donate" messages, and decided we could do that. At this point, I'm not so sure I'm glad I did sigh. Still not able to sign in, still no new password email, and when i clicked "refresh my firefox", it deleted all my add-ons. Hubby finally gave up an hour ago and went to bed. His Windows 8 laptop was working so slow he was discouraged.

We've used firefox for about 15 years, and have been very happy -- except when new updates come out and we have no clue what happened nor what to do.

Asked by silverladyaz 4 года назад

Last reply by FredMcD 4 года назад

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“Old Firefox Data” folder just appeared on my desktop

Yesterday I noticed a folder on my desktop named "Old Firefox Data". In that folder were copies of two of my profiles (I have at least a dozen profiles set up). They are … (читать ещё)

Yesterday I noticed a folder on my desktop named "Old Firefox Data". In that folder were copies of two of my profiles (I have at least a dozen profiles set up). They are both dated 11/11/15 and timestamped about 35 minutes apart. I've researched it a bit and the information I got was that it is a folder created when one 'Refreshes Firefox'. I am fairly certain that I've never used that function. This happened just before or after Fx upgraded itself from v42 to v43.

A user of one of my extensions posted a message to my support forum that the same thing happened to him and he swears he never 'Refreshed Firefox'. in fact, he doesn't know how to do it even if he wanted. He said he got up to answer the phone and when he came back, his computer had re-booted, the folder appeared on his desktop and all his extensions were missing from Fx along with any customization of the UI.

Refreshing Firefox is not something that can easily be done accidentally. In fact, I can't even find a button to do this with Fx v43.

Is there any other way for that folder to be created other than 'Refreshing Firefox'?

Note: I realize there are similar questions on this board about this, but none of the answers really provide a satisfactory solution.

Asked by Shadoefax 4 года назад

Last reply by the-edmeister 4 года назад

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how can I completely undo the latest Reset or Refresh, intended to "make things faster?"

The "reset" or "Refresh" cleared all of my add-ons, including valuable tools such as LastPass, print edit, etc. All of them. How can i just undo the whole process and get… (читать ещё)

The "reset" or "Refresh" cleared all of my add-ons, including valuable tools such as LastPass, print edit, etc. All of them. How can i just undo the whole process and get that stuff back. Heck, I don't even remember all of the tools I had added.

Asked by hofer5 4 года назад

Last reply by FredMcD 4 года назад

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Why would refreshing Firefox cause it to no longer work? That's what happened to me after it was recommended I do so.

I got a message telling me that Firefox seemed slow and it was suggested that I do a refresh. After I did the refresh I cannot seem to do anything in Firefox at all, as … (читать ещё)

I got a message telling me that Firefox seemed slow and it was suggested that I do a refresh. After I did the refresh I cannot seem to do anything in Firefox at all, as now it is excruciatingly slow, to the point of not being useful at all. It really wasn't that slow before, so I'm very upset about this.

Asked by Tigertail 4 года назад

Last reply by FredMcD 4 года назад

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Used the "refresh firefox" button due to browser hesitation. Indicated it would save my bookmarks but they're gone. Tried to "restore" them but didn't work.

I used the "refresh firefox" button because the browser was continually hesitating. The instructions indicated this would save things such as my bookmarks, etc. However… (читать ещё)

I used the "refresh firefox" button because the browser was continually hesitating. The instructions indicated this would save things such as my bookmarks, etc. However, when it was done there are no bookmarks. I tried to restore the booksmarks but got a message it was unable to use the file created when I did the refresh. Needless to say, I'm really ticked off. Any suggestions?

Asked by LvlSlgr 4 года назад

Answered by FredMcD 4 года назад

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I used the firefox refresher and I lost EVERYTHING. PLEASE HELP

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars … (читать ещё)

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars - all of it. I know there has to be a way to retrieve it, but I don't know how. Can you help me please.

Asked by Poochhurley 4 года назад

Last reply by FredMcD 4 года назад

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43.0.4 ate my bookmarks and killed the menu so I can't restore them

locking this thread as duplicate, please continue at /questions/1104008 I got a prompt to update Firefox, so I updated. Now I can't see any of my bookmarks. Furthermore… (читать ещё)

locking this thread as duplicate, please continue at /questions/1104008

I got a prompt to update Firefox, so I updated. Now I can't see any of my bookmarks. Furthermore, the "open menu" icon doesn't do anything at all

Asked by JimT.Utah 4 года назад

Last reply by FredMcD 4 года назад

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I had to Refresh Firefox, I've lost my Speed Dials, why?

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know … (читать ещё)

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know what? I'll just ask my 24-year-old son. He's restored it before for me. Sorry to bother you. Please stop screwing with me though or I will give up on your product.

Asked by jacquelinesc 4 года назад

Last reply by FredMcD 4 года назад

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Refreshed Firefox. Everything is wrong.Can't access email nor can I sign into Firefox

Thought I was updating Firefox when I clicked refresh. Now have a page that does not look like what I had. I cannot access my email-says it can't connect. I looked in th… (читать ещё)

Thought I was updating Firefox when I clicked refresh. Now have a page that does not look like what I had. I cannot access my email-says it can't connect. I looked in the forums and found one article about finding the "Old Firefox data" folder but not sure where that is. Tried signing in but would not recognize my password-clicked to have an email sent but no email came. I think I am in mozilla support now as I recreated a new password. Totally lost as how fix this problem as I obliviously have limited computer experience. I have Firefox 44.0 and Windows 10.

Asked by cpgayle 4 года назад

Last reply by jscher2000 4 года назад