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cannot shut down or open ff and it is preventing my MAC book from shutting down . Cannot delete and reinstall because it is open

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I c… (читать ещё)

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

Asked by JesterWester 4 года назад

Answered by FredMcD 4 года назад

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Why does Firefox like to freeze on me?

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whol… (читать ещё)

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whole PC locks up and is unusable, no clicking is allowed for any task, but my mouse is free to scroll around. Once the computer unfreezes, typically under 1 minute later, whatever action I had taken will pop up (including but not limited to ctrl-alt-del). This freezing only occurs on certain websites, and only after boot-up. The frequent problem I have isolated is yahoo mail, where the browser becomes stuck on "read s.yimg.com".

As far as I know, this only occurs shortly after boot up. If I magically avoid culprit sites, the PC eventually reaches a state where I have yet to witness a freeze. So say I get lucky on a few websites and edit a word doc for an hour, when I eventually load yahoo mail, it may NOT freeze.

I am currently running Firefox version 43.01. I had been using 36.04 until I updated to 43.0, and the problem started occurring on 36.04. I ran Firefox via safe mode, and also manually disabled all add-ons, but the problem persisted.

Also gave google chrome a shot, and I did not come across this same issue.

Anybody see this before? Curious for any insight you are able to provide, and a possible solution. While it may seem like a stupid question (do stupid questions actually exist?), could this be a virus? My gut tells me no, but I am no computer specialist.

Thanks!

Asked by johnnyjohnny2015 4 года назад

Last reply by FredMcD 4 года назад

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Firefox doesn't load webpages after 44.0 update on Mac OS

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops … (читать ещё)

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops responding when I just quit the app so I have to force quit it. I've tried all the troubleshooting steps: Changing proxy, enabling/disabling firewall etc. but none of it seem to work. It's really annoying at this point! Any help?

Asked by Kyrie01 4 года назад

Last reply by guigs 4 года назад

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Firefox and Thunderbird not responding when attempting to manage files

when I try to download a file, from a web link, with firefox, I see a flashing of the icons on the desktop wallpaper and then firefox hangs until I click on the applicati… (читать ещё)

when I try to download a file, from a web link, with firefox, I see a flashing of the icons on the desktop wallpaper and then firefox hangs until I click on the application windows and appears the "not responding" message on the upper blue bar . The only thing left is to close the application by clicking on the x or by ctrl-alt-del and terminating. Same thing happens if clicking on "menù file --> open file" or it trying to Open file from the "Import and backup" button of the bookmarks library window. In addition, Firefox hangs also when clicking on the Menù "Options" tab.

A very similar thing happens with thunderbird when I try to attach files to new messages that I am composing: desktop flashing and software hangs and I have to terminate it. If i open preferences to browse the

I have tried many solutions for Firefox and for Thunderbird, including safe mode, OS safe mode, Refreshing, uninstalling both of them and reinstalling after deleting every profile folder to be sure to reinstall from schratch. I tried portable versions, uninstalled antivirus (at the moment I am running no antivirus at all ! ), updated video card NVidia quadro NVS440 drivers.

I posted a similar question about thunderbird on this forum here but I am getting convinced that the problem is about how mozilla products interact with explorer file dialog window since I essentially get the same problem when trying to work with files.

I saw a similar question here exept for the fact that I have thunderbird out of order too.

So far I couldn't figure out how to solve all this. Hope someone can help me because I have been using firefox and mozilla for more than 10 years now and would like to continue.

Thanks in advance. Bye

Asked by indebu 4 года назад

Last reply by indebu 4 года назад

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Firefox screen froze | Firefox Hang | on one gallery page

Hi, I have a WordPress website that has a gallery page contains 6 galleries with approximately 80 images. This page loads fine in chrome, safari, and IE, but when we open… (читать ещё)

Hi, I have a WordPress website that has a gallery page contains 6 galleries with approximately 80 images. This page loads fine in chrome, safari, and IE, but when we open that link in Firefox, the browser freeze for approximately 1 minute. The issue happens ONLY in Mozilla firefox.

I am using Firefox version: 49.0.1. I have checked the issue on different systems and different geo-locations as well. Can someone please advice on this?

Link: http://bit.ly/2dJDx9E

Thanks in advance.

Asked by sourabh.measure 3 года назад

Last reply by FredMcD 3 года назад

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Can not search internet on fire fox locks out constanly how to fix this

Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt dele… (читать ещё)

Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt delete must shut computer off to start over on a search. Do not know how to fix this not computer functional person.

Asked by helpsara 3 года назад

Answered by FredMcD 3 года назад

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Facebook tab causes videos and sounds to stop playing everywhere

Hello, I have had this problem for a while now: Whenever I have a facebook tab open for too long Firefox stops playing media of all kinds. Videos don't play, gifs don't a… (читать ещё)

Hello, I have had this problem for a while now: Whenever I have a facebook tab open for too long Firefox stops playing media of all kinds. Videos don't play, gifs don't animate and sounds (even facebook messenger or whatsapp web notifications) simply don't play at all. The problem stops immediately after I close the tab that has facebook on it.

I have searched everywhere and haven't found someone with the exact same problem, even though some where a little similar.

Asked by Chanchochrist 3 года назад

Last reply by Chanchochrist 3 года назад

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Firefox will not open at all.

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will n… (читать ещё)

My computer is 6 years old so it is pretty old in computer terms. It has Windows 7 32 bit and 4G of RAM. Firefox has been getting slow for a while but now it just will not open at all when I click on it though when I shut down the computer it says "firefox needs to be shut down force re-start".

I have tried installing and re-installing, deleting all the App Data etc but this achieves nothing. I can't even get the program to respond by going to all programs ans using shift key to open in safe mode. Internet Explorer and Chrome work perfectly and load within a few seconds. I support the ideals of Mozilla and use the browser on my phone and Ipad but I am finally losing patience with it on desk top. Any ideas on how to solve this before I walk away? I have tried every single option you list on your site and nothing.

Asked by MattBod 3 года назад

Last reply by guigs 3 года назад

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how do I rollback FireFox to a previous version?

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading… (читать ещё)

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading or replying to emails. Sometimes I'm lucky to finish typing a sentence before a blue screen crash occurs. I've turned off the automatic updates (opting for the "prompt me when updates are available" option. That won't fix the blue screen crashes though. I need to roll Firefox to the previous version to 51.0.1. BTW, I've checked my hard drive with Norton Utilities checkdisk which found and corrected several disk errors. I also de-fragmented my boot drive which was 34% fragmented (obviously I hadn't defragged it in a really long time!). Unfortunately the blue screen message takes up the full screen and flashes past so quickly I don't have time to read it before it vanishes and my system reboots. Since this only occurs while I'm using Firefox, and only started with 51.0.1 the problem almost certainly is being caused by this latest version of Firefox. My guess is that it contains "stuff" in it that isn't compatible with the version of Windows I am using which is why I need to roll back to the previous version.

Asked by Scott Miller 3 года назад

Last reply by FredMcD 3 года назад

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My computer locks up when I try to print from firefox. I have to copy and paste into word to get my info. It will lock up if I ask for 'print preview' also.

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out o… (читать ещё)

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out of it. I can print fine from word or excel.

Asked by hopcal2 3 года назад

Last reply by Scribe 3 года назад

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Why does Firefox update search paralyze web connectivity?

Running the latest Firefox (51.0.1) in Windows 10. Every time Firefox searches for updates, not only will Firefox not open any web page, neither will Chrome (Firefox is … (читать ещё)

Running the latest Firefox (51.0.1) in Windows 10. Every time Firefox searches for updates, not only will Firefox not open any web page, neither will Chrome (Firefox is my default). This a new phenomenon since a recent update. Any suggestions?

Thanks.

Asked by ethantb 3 года назад

Last reply by ethantb 3 года назад

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FireFox 53.0.2 does not load anything when you keep it opened for some hours. I had to close and reopen ever time to make it work. Its not loading anything.

FireFox 53.0.2 does not load anything when you keep it opened for some hours. I had to close and reopen ever time to make it work. Its not loading anything. It keeps loa… (читать ещё)

FireFox 53.0.2 does not load anything when you keep it opened for some hours. I had to close and reopen ever time to make it work. Its not loading anything. It keeps loading. no specific error.

Asked by CrazyHat 3 года назад

Last reply by cor-el 3 года назад

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Firefox Won't do Anything

I had been having problems with firefox since a few months ago. When I opened it, it worked really good, but two or three hours later it got reeeally slow, and when check… (читать ещё)

I had been having problems with firefox since a few months ago. When I opened it, it worked really good, but two or three hours later it got reeeally slow, and when checking the Windows Task Manager it said that Firefox was using about 2.5 RAM GB and I had to restart Firefox. The real problem started when I got sick of the previous issue and tried to fix it. and what kind of fixed that problem was refreshing Firefox (reinstall it didn't worked and I say "kind of fixed it" because only made the problem to take a bit longer).

I was so happy that I got like 5 hours on Firefox but then it got slow again and tried to restart it but... Firefox didn't do anything, just kind of freezd in the start (see image below). In this stage, won't even try to load anything, if I type an address and press enter, it won’t do anything, I can open the menu and open tabs, windows and private windows but all of them are the same. The only way to close firefox is by this menu (the X button in the top right corner doesn’t work). I can’t even load the add-ons page, nor the settings page. I have access to the help menu to refresh firefox but that fixes the problem only for one session (if I close and/or restart firefox, the problem returns).

I tried all what is said here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems but didn’t work or worked just for one session (reinstall, refresh and new profile solutions work for a single session, but the problem with the RAM persists, doesn't even work with safe mode).

I tried the solution given here: https://support.mozilla.org/en-US/questions/1021896 but won’t work not even for a single session. I neeeeeed help! Thanks!

Asked by Raaul 2 года назад

Answered by FredMcD 2 года назад

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New messages through Google Hangouts prompts the message "Firefox has stopped working. Please close program and restart."

This has only started over the last couple days. I've checked to make sure that I'm running the most recent version of Firefox, cleared my cache and cookies, and even res… (читать ещё)

This has only started over the last couple days. I've checked to make sure that I'm running the most recent version of Firefox, cleared my cache and cookies, and even reset the browser to default settings, but each time I receive a new message through Google Hangouts (the built-in interface in Gmail) popup message appears telling me the Firefox has stopped and that I need to close the program. When I select "Close Program," the Gmail tab goes down, but everything else stays that same, and I have the option to "Restore Tab." This happens multiple times a day.

Troubleshooting steps attempted: - Updating Firefox - Clear cache and cookies - Reset browser - Clear temp files - Restart computer - Fully close and restart browser

Is there something else I can try?

Asked by Inky 2 года назад

Last reply by cor-el 2 года назад

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Red screen locking Firefox saying Firefox_Critical_Error

I am getting a solid red screen with screeching sound saying a web site is trying to do something to my computer and that it's a FIREFOX CRITICAL ERROR and I need to call… (читать ещё)

I am getting a solid red screen with screeching sound saying a web site is trying to do something to my computer and that it's a FIREFOX CRITICAL ERROR and I need to call help desk. The only way I have found to close the window is to open Task Manager and close Firefox. Sometimes after rebooting the page will go away for a period of time but it always comes back. HELP! How do I get rid of this monster? The Windows 10 Virus scanner won't clear it and neither will Malwarebytes malware scanner.

Thank you, Jake

Asked by jakebe2 2 года назад

Answered by jscher2000 2 года назад

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FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (читать ещё)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 года назад

Last reply by MichaelNicholas 2 года назад

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Firefox won't start from windows 10 startup folder

I tried adding a FF shortcut to the Windows 10 startup folder but, although it starts, nothing works; the task bar items are all unresponsive. Thunderbird, added at the s… (читать ещё)

I tried adding a FF shortcut to the Windows 10 startup folder but, although it starts, nothing works; the task bar items are all unresponsive. Thunderbird, added at the same time, is OK and works fine. Any ideas why this is? Can it be fixed?

Asked by pjaj 2 года назад

Last reply by pjaj 2 года назад

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32-bit works, 64-bit does not

I was having Firefox (slow) performance issues and decided to re-install. After re-installation, firefox would not start (could see the process firing but closing immeadi… (читать ещё)

I was having Firefox (slow) performance issues and decided to re-install. After re-installation, firefox would not start (could see the process firing but closing immeadiatey, the app didnt even open). Upon advice received here (, installed an earlier version (54) of firefox which started. Then I did all the updates to recent versions and it kept working. Only then I realized I had just installed the 32-bit version. As I try to use the same procedure to install the 64-bit version, I am back to the same problem (firefox not starting). Now I found that I can get firefox to start by renaming the firefox.exe to something else (e.g. firefox1.exe). It does start but it seems the intial performance problems persist. Additionally, it keeps asking me if I want to make Firefox my default browser. I keep answering yes to no effect as every time I start firefox it asks me the same thing. If I try to make Firefox my default browser through windows settings (or control panel) firefox is not listed by windows as an installed application. In short, I cannot get the 64-bit installation being recognized by windows (windows 10 home) and without renaming the exe file. In addition It seems to perform poorly.

I have also checked for malware, nothing detected.

Asked by rpaulino 2 года назад

Last reply by Allan2 2 года назад

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I have multiple issues with firefox - HELP!

My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night. This morning I went to go online and I got a "Firefox… (читать ещё)

My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night.

This morning I went to go online and I got a "Firefox is already running" which I thought was odd as I only just started the computer. So I hit the "close Firefox" dialog box and tried again...same thing. I have turned the laptop off waited a couple of minutes and switched on again, same thing. I also get that my profile is missing or damaged and cant be loaded...

I uninstalled it and reinstalled it and tried again, same thing.

I went to troubleshooting and it tells me to go to the Firefox file in Appdata to find the profile, mine doesnt have one. I ran a search for anything Firefox related, nothing

I cleaned my cache and cookies last night, so I dont think its an issue with that, I am just dead in the water and have no idea how to get back

For information, I was running the latest version and have Windows 8.2 64 bit

HELP PLEASE!!

Asked by crgirl 2 года назад

Last reply by crgirl 2 года назад